West Marine
DIGITAL CUSTOMER CARE PROFESSIONAL - REMOTE
West Marine, Fort Lauderdale, Florida, United States, 33301
Digital Customer Care Professional
West Marine is seeking a Digital Customer Care Professional to service our Retail and Pro customers! The Digital Customer Care Professional is a proactive and results-driven individual. This role is essential to delivering outstanding customer service through digital communications channels such as text messaging and chat. The ideal candidate will have strong communication skills, a customer-first attitude, and a passion for helping people. West Marine is a Drug Free Workplace and an Equal Opportunity Employer. Primary Responsibilities: Delivers exceptional customer service on every contact. Strives to provide first contact resolution. Effectively manages multiple contacts/conversations at once. Meets/exceeds company standards for performance and quality. Adds additional value for the customer by proactively recommending related items and appropriate West Marine benefits/services. Attend 1:1 meetings with your manager/lead to address training/growth opportunities. Participate in advanced training/educational programs. Proactively maintain awareness of changes or updates to standard operating procedures, job aids, and other announcements that may impact your role. Implement any coaching opportunities offered and seek continuous growth within your role. Education, Experience & Skills: Minimum education required/preferred, area of study: Minimum High School or GED. College Degree in Business or related field and/or U.S. Military Service preferred. Minimum years of relevant experience preferred/required: 2-3 years customer service experience. Proficient knowledge of marine products and/or the marine industry helpful. Additional skills/knowledge required include: Strong communication, organizational and customer service skills. Sense of urgency and ability to work in a fast-paced environment. Computer literate, including Microsoft Office, Excel, Word. Ability to foster relationships with customers. Ability to effectively communicate verbally and in writing. Strong reading comprehension skills. Typing skills of 40 words per minute minimum. Proficient in Salesforce Service or Sales Console.
West Marine is seeking a Digital Customer Care Professional to service our Retail and Pro customers! The Digital Customer Care Professional is a proactive and results-driven individual. This role is essential to delivering outstanding customer service through digital communications channels such as text messaging and chat. The ideal candidate will have strong communication skills, a customer-first attitude, and a passion for helping people. West Marine is a Drug Free Workplace and an Equal Opportunity Employer. Primary Responsibilities: Delivers exceptional customer service on every contact. Strives to provide first contact resolution. Effectively manages multiple contacts/conversations at once. Meets/exceeds company standards for performance and quality. Adds additional value for the customer by proactively recommending related items and appropriate West Marine benefits/services. Attend 1:1 meetings with your manager/lead to address training/growth opportunities. Participate in advanced training/educational programs. Proactively maintain awareness of changes or updates to standard operating procedures, job aids, and other announcements that may impact your role. Implement any coaching opportunities offered and seek continuous growth within your role. Education, Experience & Skills: Minimum education required/preferred, area of study: Minimum High School or GED. College Degree in Business or related field and/or U.S. Military Service preferred. Minimum years of relevant experience preferred/required: 2-3 years customer service experience. Proficient knowledge of marine products and/or the marine industry helpful. Additional skills/knowledge required include: Strong communication, organizational and customer service skills. Sense of urgency and ability to work in a fast-paced environment. Computer literate, including Microsoft Office, Excel, Word. Ability to foster relationships with customers. Ability to effectively communicate verbally and in writing. Strong reading comprehension skills. Typing skills of 40 words per minute minimum. Proficient in Salesforce Service or Sales Console.