Windows System Engineer

Get AI-powered advice on this job and more exclusive features. Direct message the job poster from Idexcel Looking for Subject Matter Experts to provide support for all Windows-related issues, primarily researching endpoint analytics and investigating items that impact Windows performance and end user experience. Helpful to have prior SME experience at Microsoft. Ability to evaluate endpoint analytical data and Windows event/log data to identify areas of concern with workstation performance or issues driving incidents. Investigate and identify root cause and remediation for identified Windows-related issues, including but not limited to: Operating system issues, Software installation and configuration, Network connectivity issues and Conflicting third-party applications Monitor system performance and identify areas for improvement. Work with other IT teams to troubleshoot and resolve complex technical issues. Required Skills: In-depth knowledge of Windows operating systems, including their features, architecture, and functionalities Ability to install and configure Windows operating systems on multiple platforms, including laptops, desktops, and servers Understanding of Windows updates, service packs, and patches, and experience with their installation and troubleshooting Ability to troubleshoot and resolve hardware/software issues related to Windows 10/11 Knowledge of network protocols and security protocols, such as TCP/IP, DNS, DHCP, and VPN Knowledge of Active Directory services, Group Policy, and domain configuration Experience with PowerShell scripting and command-line interfaces to automate tasks and streamline processes Knowledge of WMI (Windows Management Instrumentation) Excellent problem-solving skills and ability to design, plan, and implement solutions to complex issues Strong communication skills, ability to work well in a team environment, and capability to work independently Proficiency with performance monitoring and profiling tools such as: Microsoft Windows Performance Toolkit, ProcDump / ProcMon, PerfMon, Fiddler, Sysinternals, WinDBG, Wireshark Recommended Additional Skills: In-depth knowledge of computer architecture, hardware components, firmware, BIOS, and device drivers Understanding of Operating System principles including: Memory management, Process management, Threading, CPU scheduling, Security Ability to benchmark computer equipment and compare results to industry standards for optimization Proficiency in scripting languages such as: Python, PowerShell, Bash, or similar automation tools Deep understanding of Networking and Web-related protocols: TCP/IP, DHCP, DNS, OSI model, HTTP, HTTPS Basic knowledge of cloud-based infrastructures (e.g., Azure, AWS, or Google Cloud) Strong troubleshooting and problem-solving skills across domains (software, hardware, firmware, network) Understanding of application behavior on OS internals, including: File systems, Registry, Network stacks, System memory Knowledge of security concepts, OS hardening, and performance optimization Familiarity with encryption implementation, e.g., SecureDoc or BitLocker Understanding of compatibility and performance impact of external docks and input devices Experience with Tanium / Endpoint Analytics tools for identifying performance issues Basic knowledge of virtualization technologies such as: Hyper-V, VMware Experience/ Education: A minimum of thirteen (13) to twenty (20) years’ relevant experience. A degree from an accredited College/University in the applicable field of services is preferred. Four additional years of relevant experience in lieu of a college degree is required. Seniority level

Seniority level Mid-Senior level Employment type

Employment type Contract Job function

Job function Information Technology, Other, and Analyst Industries IT Services and IT Consulting, Information Services, and Software Development Referrals increase your chances of interviewing at Idexcel by 2x Sign in to set job alerts for “Windows System Engineer” roles.

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