Breville
Customer Care Tier 1
About Breville Over the past 80+ years Breville has grown to become an iconic global brand, delivering kitchen products to over 70 countries around the globe. Breville enhances people's lives through the delivery of brilliant innovation and thoughtful design based on deep consumer insights, empowering people to do things more impressively or easily than they'd thought possible in their own home and ultimately allowing them to "Master Every Moment". A career at Breville is truly a one-of-a-kind experience. It's more than working for a global leader; it's an opportunity to be a part of something that impacts people all over the world. Position Overview
Breville is a leader in high-end consumer appliances, dedicated to delivering a world-class customer experience. We are seeking passionate, professional, and customer-focused individuals to join our Contact Center team. In this role, you will provide technical support, resolve customer concerns, and represent Breville's brand values with every interaction. Breville offers a fast-paced, energetic environment with ongoing product and skill training designed to empower you to confidently support our customers while embodying the Breville brand promise. Our Brand Values
Creativity
We are innovative and modern, never traditional or conservative. Simplicity
We are fresh and straightforward, never complicated or mysterious. Excellence
We strive for perfection and believe "good enough" is never enough. Insight
We immerse ourselves in the real world, going beyond assumptions and statistics. Primary Responsibilities Provide first-level technical support and assistance to Breville consumers, retailers, and service centers. Deliver a customer experience that reflects Breville's culture, values, and commitment to excellence. Build and maintain strong, professional relationships while demonstrating empathy and care. Identify customer needs and recommend Breville products or services that align with their lifestyle. Accurately document customer interactions and technical details in Breville's database systems. Troubleshoot and resolve technical issues, ensuring timely and effective solutions. De-escalate customer complaints with professionalism and courtesy. Actively participate in training sessions and demonstrate ongoing learning and product knowledge. Share customer feedback and trends with leadership to support continuous improvement. Maintain regular and punctual attendance with flexibility for a variable schedule, including occasional weekend shifts. Performance Expectations Handle approximately 50 inbound calls and up to 50 emails per day. Maintain an average Quality Score of 85%+ across phone and email communications. Achieve a minimum utilization rate of 76%, with adherence to defined break and productivity metrics. Demonstrate consistency in technical accuracy, customer satisfaction, and professionalism in every interaction. Experience & Skills Strong communication and customer service skills; prior experience with a luxury brand is preferred. Technical proficiency with the ability to explain and resolve product issues for customers with varying levels of technical understanding. 1+ year of technical support or troubleshooting experience. 2+ years of customer service experience, preferably in a contact center environment. Bilingual proficiency in Spanish strongly preferred. Pay Rate: $18-20/hourly What we offer you: Flexible work arrangements Competitive compensation package A fun and rewarding team environment Opportunity to work for an Australian Stock Exchange listed company Employee assistance program Paid parental leave policy Employee discounts of up to 50% on all our electrical products Corporate health and wellness benefits such as gym discounts, yoga classes, fruit, and more To Apply Come and make your mark with this global leader by applying today. Breville Group is proud to be an Equal Employment Opportunity Employer.
About Breville Over the past 80+ years Breville has grown to become an iconic global brand, delivering kitchen products to over 70 countries around the globe. Breville enhances people's lives through the delivery of brilliant innovation and thoughtful design based on deep consumer insights, empowering people to do things more impressively or easily than they'd thought possible in their own home and ultimately allowing them to "Master Every Moment". A career at Breville is truly a one-of-a-kind experience. It's more than working for a global leader; it's an opportunity to be a part of something that impacts people all over the world. Position Overview
Breville is a leader in high-end consumer appliances, dedicated to delivering a world-class customer experience. We are seeking passionate, professional, and customer-focused individuals to join our Contact Center team. In this role, you will provide technical support, resolve customer concerns, and represent Breville's brand values with every interaction. Breville offers a fast-paced, energetic environment with ongoing product and skill training designed to empower you to confidently support our customers while embodying the Breville brand promise. Our Brand Values
Creativity
We are innovative and modern, never traditional or conservative. Simplicity
We are fresh and straightforward, never complicated or mysterious. Excellence
We strive for perfection and believe "good enough" is never enough. Insight
We immerse ourselves in the real world, going beyond assumptions and statistics. Primary Responsibilities Provide first-level technical support and assistance to Breville consumers, retailers, and service centers. Deliver a customer experience that reflects Breville's culture, values, and commitment to excellence. Build and maintain strong, professional relationships while demonstrating empathy and care. Identify customer needs and recommend Breville products or services that align with their lifestyle. Accurately document customer interactions and technical details in Breville's database systems. Troubleshoot and resolve technical issues, ensuring timely and effective solutions. De-escalate customer complaints with professionalism and courtesy. Actively participate in training sessions and demonstrate ongoing learning and product knowledge. Share customer feedback and trends with leadership to support continuous improvement. Maintain regular and punctual attendance with flexibility for a variable schedule, including occasional weekend shifts. Performance Expectations Handle approximately 50 inbound calls and up to 50 emails per day. Maintain an average Quality Score of 85%+ across phone and email communications. Achieve a minimum utilization rate of 76%, with adherence to defined break and productivity metrics. Demonstrate consistency in technical accuracy, customer satisfaction, and professionalism in every interaction. Experience & Skills Strong communication and customer service skills; prior experience with a luxury brand is preferred. Technical proficiency with the ability to explain and resolve product issues for customers with varying levels of technical understanding. 1+ year of technical support or troubleshooting experience. 2+ years of customer service experience, preferably in a contact center environment. Bilingual proficiency in Spanish strongly preferred. Pay Rate: $18-20/hourly What we offer you: Flexible work arrangements Competitive compensation package A fun and rewarding team environment Opportunity to work for an Australian Stock Exchange listed company Employee assistance program Paid parental leave policy Employee discounts of up to 50% on all our electrical products Corporate health and wellness benefits such as gym discounts, yoga classes, fruit, and more To Apply Come and make your mark with this global leader by applying today. Breville Group is proud to be an Equal Employment Opportunity Employer.