Sono Bello
Practice Manager - Cosmetic Surgery Center SC - Charleston
Sono Bello, Charleston, South Carolina, United States, 29408
Practice Manager - Cosmetic Surgery Center
SC - Charleston
Overview Sono Bello is America's top cosmetic surgery specialist, with 185+ board-certified surgeons who have performed over 300,000 laser lipo and body contouring procedures. A career at Sono Bello means being part of a dynamic and high-energy work environment where every team member can make a difference. We love what we do, and it shows. We believe everyone deserves to have their best body today and pursue their best life now.
The Practice Manager (PM) role manages the day-to-day operations of our accredited cosmetic surgery center. The PM is responsible for delivering an outstanding patient experience, driving the overall performance of the surgery center, leading and developing the center team, and fostering a spirit of teamwork across functions (sales, operations, and medical) within the center. An ideal candidate will have an entrepreneurial spirit and look after their location as if it were their own business. They will be energized by orchestrating the many moving pieces that create the Sono Bello experience for our patients, driven by hitting and exceeding key performance indicators, and have a passion for building teams. They will also possess a demonstrated ability to successfully juggle competing priorities in a dynamic environment, exhibit strong decision-making capabilities, and act with a sense of purpose and urgency.
Responsibilities
Oversee all operations at the center level following our values, policies, and procedures.
Successfully recruit, onboard, coach, and develop to create a high-performing center team.
Own the patient journey, including communication and engagement, appointment scheduling, registration, patient flow, and discharge procedures.
Oversee and manage the daily operations of the center, including staff scheduling and labor management, procurement and supply management, cash reconciliation, and operational compliance.
Maintain legal and accreditation compliance concerning federal, state, and local regulations across patient safety and quality of care policies and procedures.
Qualifications
Five years of successful experience in managing mid to large-size operations or multi-unit operations, such as retail or service industries.
A passion for both the customer/patient and employee experience.
Great people skills, professional demeanor, and the ability and passion to engage a diverse patient/customer base across a wide range of scenarios.
Bachelor's degree or equivalent education/experience.
Previous experience in leading operations in environments with measured customer/patient outcomes as well as sales/financial goals and KPIs.
Proficient with technology and computer applications, including Microsoft Office.
Previous experience in a medical, aesthetic, or dental multi-unit practice is preferred but not required.
Compensation & Benefits Compensation: Base Salary + Bonus (based on KPI and goal achievement). Pay may vary by location, and actual compensation depends on factors like qualifications, experience, skills, and business needs. Sono Bello may adjust this range in the future. Full-time employees may also receive benefits such as incentives, equity, health coverage, 401(k) matching, paid time off, and parental leave.
Benefits: Medical, Dental, Vision, Life Insurance, 401K, EAP, PTO, and Paid Holidays.
Compensation Range: $90,000 - $100,000 USD
Additional Bonus: $40,000
Interested in building your career at Sono Bello? Get future opportunities sent straight to your email.
Apply for this job To apply, please submit your information through Sono Bello's online application process.
Voluntary Self-Identification For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file. As set forth in Sono Bello’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.
If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:
A "disabled veteran" is one of the following: a veteran entitled to compensation (or who would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person discharged or released from active duty because of a service-connected disability.
A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.
An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.
An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.
Disability Status
A disability is a condition that substantially limits one or more of your major life activities. Disabilities include, but are not limited to:
Alcohol or other substance use disorder (not currently using drugs illegally)
Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
Blind or low vision
Cancer (past or present)
Cardiovascular or heart disease
Celiac disease
Cerebral palsy
Deaf or serious difficulty hearing
Diabetes
Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
Epilepsy or other seizure disorder
Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
Intellectual or developmental disability
Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
Missing limbs or partially missing limbs
Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
Partial or complete paralysis (any cause)
Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
Short stature (dwarfism)
Traumatic brain injury
FORM CC-305 and related information are available at www.dol.gov/ofccp. Expires 04/30/2027
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Overview Sono Bello is America's top cosmetic surgery specialist, with 185+ board-certified surgeons who have performed over 300,000 laser lipo and body contouring procedures. A career at Sono Bello means being part of a dynamic and high-energy work environment where every team member can make a difference. We love what we do, and it shows. We believe everyone deserves to have their best body today and pursue their best life now.
The Practice Manager (PM) role manages the day-to-day operations of our accredited cosmetic surgery center. The PM is responsible for delivering an outstanding patient experience, driving the overall performance of the surgery center, leading and developing the center team, and fostering a spirit of teamwork across functions (sales, operations, and medical) within the center. An ideal candidate will have an entrepreneurial spirit and look after their location as if it were their own business. They will be energized by orchestrating the many moving pieces that create the Sono Bello experience for our patients, driven by hitting and exceeding key performance indicators, and have a passion for building teams. They will also possess a demonstrated ability to successfully juggle competing priorities in a dynamic environment, exhibit strong decision-making capabilities, and act with a sense of purpose and urgency.
Responsibilities
Oversee all operations at the center level following our values, policies, and procedures.
Successfully recruit, onboard, coach, and develop to create a high-performing center team.
Own the patient journey, including communication and engagement, appointment scheduling, registration, patient flow, and discharge procedures.
Oversee and manage the daily operations of the center, including staff scheduling and labor management, procurement and supply management, cash reconciliation, and operational compliance.
Maintain legal and accreditation compliance concerning federal, state, and local regulations across patient safety and quality of care policies and procedures.
Qualifications
Five years of successful experience in managing mid to large-size operations or multi-unit operations, such as retail or service industries.
A passion for both the customer/patient and employee experience.
Great people skills, professional demeanor, and the ability and passion to engage a diverse patient/customer base across a wide range of scenarios.
Bachelor's degree or equivalent education/experience.
Previous experience in leading operations in environments with measured customer/patient outcomes as well as sales/financial goals and KPIs.
Proficient with technology and computer applications, including Microsoft Office.
Previous experience in a medical, aesthetic, or dental multi-unit practice is preferred but not required.
Compensation & Benefits Compensation: Base Salary + Bonus (based on KPI and goal achievement). Pay may vary by location, and actual compensation depends on factors like qualifications, experience, skills, and business needs. Sono Bello may adjust this range in the future. Full-time employees may also receive benefits such as incentives, equity, health coverage, 401(k) matching, paid time off, and parental leave.
Benefits: Medical, Dental, Vision, Life Insurance, 401K, EAP, PTO, and Paid Holidays.
Compensation Range: $90,000 - $100,000 USD
Additional Bonus: $40,000
Interested in building your career at Sono Bello? Get future opportunities sent straight to your email.
Apply for this job To apply, please submit your information through Sono Bello's online application process.
Voluntary Self-Identification For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file. As set forth in Sono Bello’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.
If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:
A "disabled veteran" is one of the following: a veteran entitled to compensation (or who would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person discharged or released from active duty because of a service-connected disability.
A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.
An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.
An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.
Disability Status
A disability is a condition that substantially limits one or more of your major life activities. Disabilities include, but are not limited to:
Alcohol or other substance use disorder (not currently using drugs illegally)
Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
Blind or low vision
Cancer (past or present)
Cardiovascular or heart disease
Celiac disease
Cerebral palsy
Deaf or serious difficulty hearing
Diabetes
Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
Epilepsy or other seizure disorder
Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
Intellectual or developmental disability
Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
Missing limbs or partially missing limbs
Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
Partial or complete paralysis (any cause)
Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
Short stature (dwarfism)
Traumatic brain injury
FORM CC-305 and related information are available at www.dol.gov/ofccp. Expires 04/30/2027
#J-18808-Ljbffr