FirstHealth of the Carolinas

Customer Service Associate Job at FirstHealth of the Carolinas in Sanford

FirstHealth of the Carolinas, Sanford, NC, United States, 27330

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Overview

Join our team as a

Overview

Join our team as a Customer Service Associate (CSA) and be the welcoming face of our facility. As a CSA, you will provide exceptional customer service to both our members and potential members, ensuring a positive and engaging experience. Your role will include giving facility tours, handling sign-ups, answering phone inquiries, and providing coverage in our Kid's Center.

Responsibilities

Customer Service: Provide friendly and efficient customer service to members and potential members, addressing their needs and inquiries.
Sign-Ups and Tours: Assist with member sign-ups and conduct facility tours to showcase our amenities and services.
Phone Support: Answer phone calls professionally, providing information and assistance to callers.
Kid's Center Coverage: Provide coverage in our Kid's Center, ensuring a safe and engaging environment for children.
Administrative Duties: Perform administrative tasks related to member registration, data entry, and maintaining accurate records.
Community Engagement: Engage with the community to promote our facility and services, building positive relationships with members and potential members.

Qualifications

Customer Service Experience: Previous experience in customer service is preferred, demonstrating excellent interpersonal and communication skills.
Skills:

Strong verbal and written communication skills
Friendly and approachable demeanor
Ability to multitask and manage time effectively
Proficiency in using computers and office software

Attitude:

Positive and enthusiastic attitude
Commitment to providing excellent customer service
Willingness to learn and adapt to new tasks

Working Conditions

Environment: Primary office and facility environment.
Physical Activity:

Ability to stand, walk, and sit for extended periods.
Ability to lift and carry up to 20 pounds occasionally.

Hours: Ability to work flexible hours, including weekends and holidays, as needed.

Join us and be part of a supportive team that values dedication, customer service, and community engagement. Apply today and contribute to creating a welcoming and enjoyable experience for all our members.

Seniority level

Seniority level
Entry level

Employment type

Employment type
Full-time

Job function

Job function
Other
Industries
Hospitals and Health Care

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