IT Support Staff Job at Whitley Penn in Fort Worth

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Whitley Penn has become one of the most distinguished and fastest growing public accounting firms by providing exceptional service that reaches far beyond traditional accounting. We believe in working in collaborative teams with an open-door policy and encouraging entrepreneurial thinking. We learn, innovate, and succeed by sharing knowledge, embracing diversity, and working together. We are all part of the same family and each person matters. We are more than just a job.

The IT Support Staff provides firm-wide support to all users with a focus on customer service. Primary responsibilities include technical support tickets, service requests, preventive maintenance, PC configuration and deployment, application support, process improvement, and user training. The successful candidate will be an energetic self-starter who values integrity, reliability, and has a passion for excellence.

This is an in-office position. On-call rotation and some travel will be required.

Responsibilities include:

• Responding to support tickets and service requests with excellent customer service skills.
• Diagnosing and resolving incidents using available tools.
• Accurately recording incidents and requests.
• Following all support processes and procedures.
• Creating knowledgebase articles for unresolved issues.
• Meeting or exceeding service level expectations.
• Escalating issues appropriately and owning problems end-to-end.

Qualifications:

• Associate or bachelor’s degree in IT or related field preferred.
• CompTIA A+ and ITIL certifications preferred.
• 10+ years of experience with Windows and MS Office.
• 7+ years of helpdesk support experience.
• Experience with Microsoft SCCM, Autopilot, Intune, and Microsoft 365 E3/E5.
• Strong problem-solving and communication skills.

Benefits include:

• Medical, dental, and vision insurance.
• Paid holidays and PTO.
• Parental leave, 401(k), bonuses, wellness programs, and pet insurance.

Whitley Penn is an equal opportunity employer. We recruit, employ, train, and promote without regard to age, race, creed, gender, or other protected categories. We participate in E-Verify. Employment decisions are based on qualifications, merit, and business need.

Additional details:

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Industry: Accounting

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