Cannondale Mavaro Neo SL
Infrastructure Analyst New Woudenberg, Netherlands
Cannondale Mavaro Neo SL, Santa Cruz, California, us, 95061
Overview
For more than 50 years, Cannondale has been a leading innovator in the cycling world. As more riders of all ages and abilities get on the roads, trails, and streets than ever before, were here to do the best work of our lives to push the greatest human-powered machine into the future each and every day. Were committed to building a diverse and inclusive workforce where every teammate can succeed as we inspire riders everywhere. Fueled by a free-thinking, always-game, got-your-back mentality, we ditched the rulebook and set forward on a path to make iconic bikes that simply work better. We look forward to the ride with you. About the Role: Come Ride With Us in our Woudenberg, Netherlands office, as our new Infrastructure Analyst. Reporting into our Senior Manager, Global IT Support, youre the kind of person who loves being the first line of support when end-users need answers fast. You take pride in keeping local infrastructure running flawlessly, knowing that every smooth login, secure connection, and reliable system is thanks to your expertise. With your knack for diagnosing problems and delivering solutions across hardware, software, and networks, you dont just fix issues, you ensure our entire global environment stays strong, connected, and ready for anything. What Youll Do
Provide support for office infrastructure systems and applications (including conference rooms, MDM, security systems/cameras, and printers). Provide end-user support and coordinate with local vendors as needed. Assist in managing local and cloud-based servers and storage, including email, print, and backup systems, and their associated operating systems and software. Help manage and troubleshoot hybrid network environments, ensuring seamless integration between on-premises and cloud infrastructures. Monitor and optimize LAN, WAN, VPN, and wireless infrastructure performance, ensuring compliance with security standards. Assist in documenting and developing knowledge of the company's existing IT architecture/infrastructure and technology portfolio. Support research efforts on products, services, and emerging technologies to aid infrastructure development. Assist in developing and executing test plans to check infrastructure and systems technical performance and report findings. Assist in the design and review of new systems, applications, and hardware; participate in capacity planning as needed. Help recommend and schedule security improvements and upgrades. Assist in compiling and maintaining the inventory of company software and hardware assets, while tracking their corresponding licenses. Support change management requirements for deploying new or improved technologies, standards, practices, policies, and procedures. Participate in annual disaster recovery tests and document results. What You Bring to the Table
Bachelors degree in computer science, information systems, or equivalent experience. Prior experience in an end-user-facing environment as either a direct support representative (L1) or point of escalation (L2 or L3). Certifications or training related to Microsoft, ITIL, or CompTIA. 3 - 5 years of related work experience. Experience working in a team-oriented, collaborative environment and supporting a user base of 50 employees or more. Experience in systems and user access administration. Basic technical knowledge of networking hardware, software, protocols, PC, and platform operating systems (knowledge of Linux is a plus). Analytical and problem-solving abilities. Understanding how to deploy SaaS environments, including hotfixes and patches. Managing user roles, access requests, and emergency transports in accordance with internal security policies. Familiarity with SaaS systems such as Asana, Power BI, Slack, Workday. Knowledge and experience in Azure, Office 365, Windows Server, Exchange, CISCO/Meraki firewalls, switches and routers, Meraki Wi-Fi, TCP/IP, network protocols, LAN, WAN, VPN, firewall management, and operating system configuration, security, as well as Active Directory. Basic knowledge of enterprise deployment technologies such as Intune, SCCM, MDT, WSUS, Group Policy Object. Basic automation programming skills (PowerShell, VBScript, Bash). What We Offer
Hybrid work environment Generous Paid Time Off Great discounts on company products Employee Wellness Program: Pon Fit A mix of casual yet professional culture Discount additional health insurance package Onsite gym (Almelo and Woudenberg) Collective Labour Agreement Metalektro Pension plan
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For more than 50 years, Cannondale has been a leading innovator in the cycling world. As more riders of all ages and abilities get on the roads, trails, and streets than ever before, were here to do the best work of our lives to push the greatest human-powered machine into the future each and every day. Were committed to building a diverse and inclusive workforce where every teammate can succeed as we inspire riders everywhere. Fueled by a free-thinking, always-game, got-your-back mentality, we ditched the rulebook and set forward on a path to make iconic bikes that simply work better. We look forward to the ride with you. About the Role: Come Ride With Us in our Woudenberg, Netherlands office, as our new Infrastructure Analyst. Reporting into our Senior Manager, Global IT Support, youre the kind of person who loves being the first line of support when end-users need answers fast. You take pride in keeping local infrastructure running flawlessly, knowing that every smooth login, secure connection, and reliable system is thanks to your expertise. With your knack for diagnosing problems and delivering solutions across hardware, software, and networks, you dont just fix issues, you ensure our entire global environment stays strong, connected, and ready for anything. What Youll Do
Provide support for office infrastructure systems and applications (including conference rooms, MDM, security systems/cameras, and printers). Provide end-user support and coordinate with local vendors as needed. Assist in managing local and cloud-based servers and storage, including email, print, and backup systems, and their associated operating systems and software. Help manage and troubleshoot hybrid network environments, ensuring seamless integration between on-premises and cloud infrastructures. Monitor and optimize LAN, WAN, VPN, and wireless infrastructure performance, ensuring compliance with security standards. Assist in documenting and developing knowledge of the company's existing IT architecture/infrastructure and technology portfolio. Support research efforts on products, services, and emerging technologies to aid infrastructure development. Assist in developing and executing test plans to check infrastructure and systems technical performance and report findings. Assist in the design and review of new systems, applications, and hardware; participate in capacity planning as needed. Help recommend and schedule security improvements and upgrades. Assist in compiling and maintaining the inventory of company software and hardware assets, while tracking their corresponding licenses. Support change management requirements for deploying new or improved technologies, standards, practices, policies, and procedures. Participate in annual disaster recovery tests and document results. What You Bring to the Table
Bachelors degree in computer science, information systems, or equivalent experience. Prior experience in an end-user-facing environment as either a direct support representative (L1) or point of escalation (L2 or L3). Certifications or training related to Microsoft, ITIL, or CompTIA. 3 - 5 years of related work experience. Experience working in a team-oriented, collaborative environment and supporting a user base of 50 employees or more. Experience in systems and user access administration. Basic technical knowledge of networking hardware, software, protocols, PC, and platform operating systems (knowledge of Linux is a plus). Analytical and problem-solving abilities. Understanding how to deploy SaaS environments, including hotfixes and patches. Managing user roles, access requests, and emergency transports in accordance with internal security policies. Familiarity with SaaS systems such as Asana, Power BI, Slack, Workday. Knowledge and experience in Azure, Office 365, Windows Server, Exchange, CISCO/Meraki firewalls, switches and routers, Meraki Wi-Fi, TCP/IP, network protocols, LAN, WAN, VPN, firewall management, and operating system configuration, security, as well as Active Directory. Basic knowledge of enterprise deployment technologies such as Intune, SCCM, MDT, WSUS, Group Policy Object. Basic automation programming skills (PowerShell, VBScript, Bash). What We Offer
Hybrid work environment Generous Paid Time Off Great discounts on company products Employee Wellness Program: Pon Fit A mix of casual yet professional culture Discount additional health insurance package Onsite gym (Almelo and Woudenberg) Collective Labour Agreement Metalektro Pension plan
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