Robert Half is hiring: Customer Service Representative in Fort Mill

We are looking for a dedicated Bilingual Customer Service Representative to join our team in Fort Mill, South Carolina. This Contract to permanent position offers a unique opportunity to contribute to both customer service and operational support across two dynamic business units within the telecom services industry. The ideal candidate will thrive in a fast-paced environment, possess strong attention to detail, and demonstrate a commitment to delivering exceptional service.

Responsibilities:

• Handle inbound and outbound customer calls, ensuring prompt and detail-oriented communication.

• Assist with order entry and accurately manage customer data across multiple systems.

• Provide bilingual support for Spanish-speaking customers, including translation assistance when needed.

• Support large-scale events by managing increased call volumes, with up to 150 calls during peak times.

• Collaborate with both customer service teams to address inquiries and resolve issues effectively.

• Serve as a receptionist for an hour each week, maintaining a welcoming and detail-oriented front desk presence.

• Step in to cover receptionist duties during planned absences, ensuring seamless operations.

• Work on-site five days a week to facilitate efficient communication and teamwork.

• Maintain punctuality and dependability while fostering a positive working relationship with colleagues.

• Uphold high standards of accuracy and attention to detail in all aspects of customer service.

• Proven experience in customer service, preferably in a call center environment.

• Proficiency in handling inbound and outbound calls with professionalism.

• Familiarity with order entry processes and data management systems.

• Strong communication skills, with Spanish language proficiency being a significant advantage.

• Ability to manage high call volumes during events and peak periods.

• Exceptional organizational skills and attention to detail.

• Ability to work independently while contributing to a team-oriented environment.

• Commitment to a consistent on-site work schedule, five days a week.

The ideal candidate will have previous customer service experience and Spanish speaking