TEKsystems
Overview
Manage a large amount of inbound calls in a timely manner while delivering excellent customer service. Assist scheduling customers with appointments for airbag recalls and provide dealership information. Handle 30-40 inbound calls per shift and support with questions on recalls, warranties, and troubleshooting malfunctioning radio codes. Capture concerns of the customer and properly document calls to create a case. Provide accurate information to customers, close cases and/or dispatch to the proper department for additional assistance. Work fluidly with team for clear feedback and growth opportunities. Handled high-volume inbound settlement calls, ensuring customer satisfaction and timely resolution of issues. Provide detailed claim information and support to customers, maintaining a high level of accuracy and professionalism. Demonstrated technical proficiency in using call center software and tools to manage customer interactions and data. Consistently met or exceeded performance targets, including call handling time, customer satisfaction scores, and claim resolution rates. Will use multiple screens, software, and processes to assist customer. Responsibilities
Manage a high volume of inbound calls in a timely manner while delivering excellent customer service. Assist scheduling customers with appointments for airbag recalls and provide dealership information. Handle 30-40 inbound calls per shift and respond to questions on recalls, warranties, and troubleshooting malfunctioning radio codes. Capture customer concerns and properly document calls to create a case. Provide accurate information to customers, close cases and/or dispatch to the proper department for additional assistance. Collaborate with team to exchange feedback and support growth opportunities. Handle high-volume inbound settlement calls, ensuring customer satisfaction and timely resolution of issues. Provide detailed claim information and support to customers, maintaining a high level of accuracy and professionalism. Demonstrate technical proficiency in using call center software and tools to manage customer interactions and data. Meet or exceed performance targets, including call handling time, customer satisfaction scores, and claim resolution rates. Work with multiple screens, software, and processes to assist customers. Qualifications
Education: College degree preferred but equivalent work experience is sufficient. Good decision-making skills; must be able to work independently with little supervision. Automotive or dealer experience is a huge plus; preferred but not required. Must be able to work with a team and on their own. Must be able to type 30 WPM minimum. Computer skills; previous customer service experience. Experience Level: Entry Level. Must be available MondayFriday from 6am5pm. Pay and Benefits
The pay range for this position is $20.00 - $20.50/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, benefits may include medical, dental & vision; Critical Illness, Accident, and Hospital; 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available; Life Insurance (Voluntary Life & AD&D for the employee and dependents); Short and long-term disability; Health Spending Account (HSA); Transportation benefits; Employee Assistance Program; Time Off/Leave (PTO, Vacation or Sick Leave). Workplace
Onsite position in Chino, CA. Application Deadline
Anticipated to close on Sep 12, 2025. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. #J-18808-Ljbffr
Manage a large amount of inbound calls in a timely manner while delivering excellent customer service. Assist scheduling customers with appointments for airbag recalls and provide dealership information. Handle 30-40 inbound calls per shift and support with questions on recalls, warranties, and troubleshooting malfunctioning radio codes. Capture concerns of the customer and properly document calls to create a case. Provide accurate information to customers, close cases and/or dispatch to the proper department for additional assistance. Work fluidly with team for clear feedback and growth opportunities. Handled high-volume inbound settlement calls, ensuring customer satisfaction and timely resolution of issues. Provide detailed claim information and support to customers, maintaining a high level of accuracy and professionalism. Demonstrated technical proficiency in using call center software and tools to manage customer interactions and data. Consistently met or exceeded performance targets, including call handling time, customer satisfaction scores, and claim resolution rates. Will use multiple screens, software, and processes to assist customer. Responsibilities
Manage a high volume of inbound calls in a timely manner while delivering excellent customer service. Assist scheduling customers with appointments for airbag recalls and provide dealership information. Handle 30-40 inbound calls per shift and respond to questions on recalls, warranties, and troubleshooting malfunctioning radio codes. Capture customer concerns and properly document calls to create a case. Provide accurate information to customers, close cases and/or dispatch to the proper department for additional assistance. Collaborate with team to exchange feedback and support growth opportunities. Handle high-volume inbound settlement calls, ensuring customer satisfaction and timely resolution of issues. Provide detailed claim information and support to customers, maintaining a high level of accuracy and professionalism. Demonstrate technical proficiency in using call center software and tools to manage customer interactions and data. Meet or exceed performance targets, including call handling time, customer satisfaction scores, and claim resolution rates. Work with multiple screens, software, and processes to assist customers. Qualifications
Education: College degree preferred but equivalent work experience is sufficient. Good decision-making skills; must be able to work independently with little supervision. Automotive or dealer experience is a huge plus; preferred but not required. Must be able to work with a team and on their own. Must be able to type 30 WPM minimum. Computer skills; previous customer service experience. Experience Level: Entry Level. Must be available MondayFriday from 6am5pm. Pay and Benefits
The pay range for this position is $20.00 - $20.50/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, benefits may include medical, dental & vision; Critical Illness, Accident, and Hospital; 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available; Life Insurance (Voluntary Life & AD&D for the employee and dependents); Short and long-term disability; Health Spending Account (HSA); Transportation benefits; Employee Assistance Program; Time Off/Leave (PTO, Vacation or Sick Leave). Workplace
Onsite position in Chino, CA. Application Deadline
Anticipated to close on Sep 12, 2025. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. #J-18808-Ljbffr