Customer Service Representative/Client Service Representative - REMOTE Job at BC

BCforward is currently seeking a highly motivated Customer Service / Service Center Assistant for an job opportunity located in Indianapolis, IN

Position Title: Service Center Assistant / Customer Service

Location: Indianapolis, IN

Please note this is the target date and is subject to change. BCforward will send official notice ahead of a confirmed start date.

Duration - 12 Months Contract with possible extensions

Payrate: $16.00 to $17.00 per hour on W2

Start date : 9/17/2025

Remote Job : Note: First three days Onsite and remote

Please note that actual compensation may vary within this range due to factors such as location, experience, and job responsibilities, and does not encompass additional non-standard compensation (e.g., benefits, paid time off, per diem, etc.).

Responsibilities:

• This position being contingent on business needs and could end after a couple of weeks to months

Job Duties:

• Acts as primary liaison with customer in solving problems related to the application process and service.

• Communicates clearly and professionally with the customer by telephone and/or written correspondence regarding all aspects of claims process.

• Educates and informs the customer by telephone, written correspondence and/or the claims system about the documentation required to process a claim, required time frames, payment information and claim status.

• Enters verbal and written application information that meets both the internal and external customer's requirements accurately into the claims management system.

• Assigns new claims to the appropriate claim’s handler.

• Directs customer calls to the correct person at all locations.

• Participates in and maintains a quality service culture within the Customer Service Team.

• Attendance during scheduled work hours is required.

Additional Responsibilities:

• Performs other duties as assigned.

• Supports the organization's quality program(s).

Qualifications:

• High school diploma or GED required.

Experience:

• One (1) year customer service experience or equivalent combination of education and experience preferred. Experience in an inbound call center preferred.

Skills & Knowledge:

• Knowledgeable in disability plan eligibility, coverage, and benefits

• Good customer service skills

• Excellent oral and written communication, including presentation skills

• PC literate, including Microsoft Office product

• Strong organizational skills

• Good interpersonal skills

• Ability to work in a team environment

• Ability to meet or exceed Performance Competencies

BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.

About BCforward:

Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally. BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work. BCforward is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability. To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum. As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information. BCforward will only use this information to complete the recruitment process. This posting is not an offer of employment. All applicants applying for positions in the United States must be legally authorized to work in the United States. The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position. Any subsequent offer of employment will be considered employment at-will regardless of the anticipated assignment duration.