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Supervisor, Technical Customer Support
Jobs via Dice, Buffalo, New York, United States, 14266
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Supervisor, Technical Customer Support
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Jobs via Dice 2 days ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Dice is the leading career destination for tech experts at every stage of their careers. Our client, Tesla Motors, is seeking the following. Apply via Dice today! Overview
Tesla Technical Customer Support Supervisors are proactive, hands-on leaders who guide a team of 16-22 Technical Customer Support Specialists toward delivering exceptional customer experiences. You will build and maintain strong relationships across internal departments including Energy Operations, Finance, Legal, Interconnections, Pre PTO, Property and Title and work cross-functionally with those teams to resolve issues, drive continuous improvement, and eliminate root-cause defects. You will coach, develop, and audit Technical Customer Support Specialists to ensure quality, consistency, and alignment with Tesla\'s Measures of Excellence. As a front-line leader, you\'ll not only support escalations and complex cases but also serve as a subject matter expert on Tesla\'s energy products and policies. Responsibilities
Meet and exceed monthly and quarterly performance targets and KPIs, including case follow-ups and customer satisfaction Coach, train, and develop Technical Customer Support Specialists to improve performance and drive ownership of case resolution Conduct call and chat audits to maintain quality standards and ensure adherence to procedures Manage escalations and support Technical Customer Support Specialists in handling complex or sensitive customer concerns Perform regular performance reviews and implement productivity strategies, and ensure delivery of Tesla\'s customer experience pillars: Communication, Advocacy, and Education Collaborate cross-functionally to address customer concerns and escalate feedback to leadership Support new hire training, facilitate team meetings, and lead special projects as needed Requirements
Proven leadership and communication skills in a customer support environment Experience with collaboration tools such as SharePoint and Microsoft Office Strong organizational skills, attention to detail, and sound judgment aligned with Tesla standards Demonstrated success in coaching, training, and developing high-performing teams Critical thinking, reporting, presentation, and delegation capabilities Familiarity with Tesla Energy product terminology and contract structures Benefits
Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deduction Family-building, fertility, adoption and surrogacy benefits Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution Company Paid HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSA Healthcare and Dependent Care Flexible Spending Accounts (FSA) 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits Company paid Basic Life, AD&D, short-term and long-term disability insurance Employee Assistance Program Sick and Vacation time (Flex time for salary positions), and Paid Holidays Back-up childcare and parenting support resources Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance Weight Loss and Tobacco Cessation Programs Tesla Babies program Commuter benefits Employee discounts and perks program Compensation
Expected Compensation — Supervisor Technical Support: $72,000 - $108,000 annual salary Pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment. Seniority level
Mid-Senior level Employment type
Contract Job function
Customer Service Industries: Consumer Services Referrals increase your chances of interviewing at Jobs via Dice by 2x Get notified about new Technical Support Supervisor jobs in
Buffalo, NY . Maintenance Supervisor, Energy Remanufacturing Maintenance Supervisor – Food Manufacturing | 2nd Shift Buffalo, NY $80,000 - $100,000 1 month ago Buffalo, NY $70,000 - $80,000 2 months ago Williamsville, NY $74,724 - $102,550.50 4 weeks ago We\’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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Supervisor, Technical Customer Support
role at
Jobs via Dice 2 days ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Dice is the leading career destination for tech experts at every stage of their careers. Our client, Tesla Motors, is seeking the following. Apply via Dice today! Overview
Tesla Technical Customer Support Supervisors are proactive, hands-on leaders who guide a team of 16-22 Technical Customer Support Specialists toward delivering exceptional customer experiences. You will build and maintain strong relationships across internal departments including Energy Operations, Finance, Legal, Interconnections, Pre PTO, Property and Title and work cross-functionally with those teams to resolve issues, drive continuous improvement, and eliminate root-cause defects. You will coach, develop, and audit Technical Customer Support Specialists to ensure quality, consistency, and alignment with Tesla\'s Measures of Excellence. As a front-line leader, you\'ll not only support escalations and complex cases but also serve as a subject matter expert on Tesla\'s energy products and policies. Responsibilities
Meet and exceed monthly and quarterly performance targets and KPIs, including case follow-ups and customer satisfaction Coach, train, and develop Technical Customer Support Specialists to improve performance and drive ownership of case resolution Conduct call and chat audits to maintain quality standards and ensure adherence to procedures Manage escalations and support Technical Customer Support Specialists in handling complex or sensitive customer concerns Perform regular performance reviews and implement productivity strategies, and ensure delivery of Tesla\'s customer experience pillars: Communication, Advocacy, and Education Collaborate cross-functionally to address customer concerns and escalate feedback to leadership Support new hire training, facilitate team meetings, and lead special projects as needed Requirements
Proven leadership and communication skills in a customer support environment Experience with collaboration tools such as SharePoint and Microsoft Office Strong organizational skills, attention to detail, and sound judgment aligned with Tesla standards Demonstrated success in coaching, training, and developing high-performing teams Critical thinking, reporting, presentation, and delegation capabilities Familiarity with Tesla Energy product terminology and contract structures Benefits
Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deduction Family-building, fertility, adoption and surrogacy benefits Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution Company Paid HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSA Healthcare and Dependent Care Flexible Spending Accounts (FSA) 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits Company paid Basic Life, AD&D, short-term and long-term disability insurance Employee Assistance Program Sick and Vacation time (Flex time for salary positions), and Paid Holidays Back-up childcare and parenting support resources Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance Weight Loss and Tobacco Cessation Programs Tesla Babies program Commuter benefits Employee discounts and perks program Compensation
Expected Compensation — Supervisor Technical Support: $72,000 - $108,000 annual salary Pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment. Seniority level
Mid-Senior level Employment type
Contract Job function
Customer Service Industries: Consumer Services Referrals increase your chances of interviewing at Jobs via Dice by 2x Get notified about new Technical Support Supervisor jobs in
Buffalo, NY . Maintenance Supervisor, Energy Remanufacturing Maintenance Supervisor – Food Manufacturing | 2nd Shift Buffalo, NY $80,000 - $100,000 1 month ago Buffalo, NY $70,000 - $80,000 2 months ago Williamsville, NY $74,724 - $102,550.50 4 weeks ago We\’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr