Integrated Talent Strategies
Integrated Talent Strategies is hiring: IT Support Specialist II in Columbus
Integrated Talent Strategies, Columbus, OH, US, 43224
IT Support Specialist II - Columbus, OH
Columbus, OH | Full-Time | • Direct Hire | Great Benefits
We're looking for an IT Support Specialist II to join our team in Columbus, OH. In this role, you'll provide hands-on technical support, resolve user issues, and assist with IT project implementations. If you have strong troubleshooting skills and experience supporting both Windows and Mac environments, this is a great opportunity to grow your career.
What You'll Do
Skills & Experience We're Looking For
Qualifications
Why Join Us?
About Integrated Talent Strategies (ITS)
ITS is an international recruiting and staffing firm specializing in Engineering, Technical and Professional positions. Founded in 1984 as a subsidiary of an engineering firm, ITS continues to remain a strategic partner for the job seeker. Our clients include some of the largest and most respected architectural, engineering, and manufacturing companies in business today. Our ability to offer a wide range of services, and the flexibility to adjust to the changing needs of our clients, has allowed us to maintain a solid reputation for several decades.
#LI-TS1
Columbus, OH | Full-Time | • Direct Hire | Great Benefits
We're looking for an IT Support Specialist II to join our team in Columbus, OH. In this role, you'll provide hands-on technical support, resolve user issues, and assist with IT project implementations. If you have strong troubleshooting skills and experience supporting both Windows and Mac environments, this is a great opportunity to grow your career.
What You'll Do
- Troubleshoot and resolve hardware/software issues; document solutions.
- Provide 2nd-level support for incidents beyond the Service Desk.
- Respond to service desk tickets and outages via phone, email, or ITSM systems.
- Deliver on-site technical support for projects and implementations.
- Install, configure, and maintain hardware and software in line with policies.
- Support PC replacements, emergency exchanges, and asset management.
- Collaborate with IT teams to resolve user issues and ensure customer satisfaction.
- Assist with local infrastructure updates, backups, and network/phone wiring when needed.
Skills & Experience We're Looking For
- Windows OS deployment (Windows 10/11 preferred).
- SCCM, LANDesk, or other software distribution/patch management tools.
- Mobile Device Management (MDM) experience.
- Group Policy Objects (GPO) management.
- PowerShell or VBScript scripting.
- Experience with ITSM systems (ServiceNow a plus).
- Knowledge of network infrastructure, security principles, and GDPR compliance.
- Experience supporting both Windows and Mac devices.
Qualifications
- Bachelor's degree in IT or equivalent experience.
- 2+ years of desktop OS deployment and support.
- 2+ years with SCCM/LANDesk or other distribution tools.
- 2+ years of MDM support.
- ITIL v3 certification preferred; ISO/IEC 9001 & 27001 knowledge a plus.
Why Join Us?
- Competitive salary + full benefits (medical, dental, vision).
- 401(k) with company match.
- Paid holidays and vacation.
- Opportunity to work with industry-leading companies and cutting-edge technology.
About Integrated Talent Strategies (ITS)
ITS is an international recruiting and staffing firm specializing in Engineering, Technical and Professional positions. Founded in 1984 as a subsidiary of an engineering firm, ITS continues to remain a strategic partner for the job seeker. Our clients include some of the largest and most respected architectural, engineering, and manufacturing companies in business today. Our ability to offer a wide range of services, and the flexibility to adjust to the changing needs of our clients, has allowed us to maintain a solid reputation for several decades.
#LI-TS1