FocusKPI Inc.
Technical Content Specialist (SaaS)
FocusKPI Inc., San Francisco, California, United States, 94199
FocusKPI is looking for a Technical Content Specialist (SaaS)/ Editorial Content Specialist to join one of our clients, a high-tech SaaS company.
As a Content Specialist on the client's CX Scaled Content Creation team, you’ll write knowledge base articles for their help center and internal support knowledge base. You’ll work closely with subject matter experts from CX, product, design, and marketing to create content that supports product launches and optimization projects. This is a production-level position where you’ll work on multiple projects simultaneously, developing content for both consumer and business audiences, as well as internal support agents. You’ll join a fast-paced, globally distributed team that “translates” technical concepts into clear, concise copy.
Work Location: Remote - anywhere in the US; Client location: San Francisco, CA
Duration: 12-month contract with a possibility of extension depending on your performance
Pay Range: Zone1: $40/hr to $45/hr; Zone2: $35 to 39/hr; Zone3: $28 to 33/hr
No C2C resumes are considered
Responsibilities:
Manage the end-to-end development cycle of content projects to support product launches
Interview subject matter experts and conduct discovery research to discern content organization
Write, edit, and optimize external knowledge base content on their website
Update internal knowledge base articles, including troubleshooting articles, handling guides, one-pagers, and how-to articles
Maintain and update a collection of support macros for support agents that demonstrate the client's Support voice and tone
Work directly with the Training Development team to ensure cohesive messaging of information to support agents
Collaborate with cross-functional stakeholders to support product launch activity
Participate in content peer reviews and provide concise, actionable feedback
Requirements:
2-5 years of experience documenting software products.
Proven working experience in technical writing and/or software documentation (documenting s/w products, documenting SaaS), with a portfolio
Excellent writing, editing, and proofreading skills in English
Experience with tools like JIRA, AI tools, Smartlink, etc.
Experience developing written content, adhering to style and brand guides
Ability to work autonomously, with excellent time management and organizational skills
Anyone from the SaaS or Hi-Tech industry would be an ideal one
Ability to deliver high-quality content, paying extreme attention to detail
Ability to quickly grasp complex technical concepts and make them easily understandable by various tiers of support
** Important Note:
This is an editorial content role to create NDA, etc., or a Technical content writer (not related to marketing or training content or blog writing)
It's not a blog content, UI/UX content, or training development kind of role.**
Thank you!
FocusKPI Hiring Team
Founded in 2010, FocusKPI, Inc. (FocusKPI) is a data science and technology firm specializing in predictive analytics practice and methodologies. FocusKPI is a US company headquartered in Silicon Valley, California, with an East Coast office in Boston, Massachusetts.
NOTICE: Please be aware of fraudulent emails regarding job postings, job offers and fake checks. FocusKPI's recruiting team will strictly reach out via @focuskpi.com email domain. If you have received fraudulent emails now or in the past, please report it to https://reportfraud.ftc.gov/ . The domain @focuskpijobs.com is fraudulent and not related to FocusKPI. Please do not not reply or communicate to anyone with @focuskpijobs.com.
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As a Content Specialist on the client's CX Scaled Content Creation team, you’ll write knowledge base articles for their help center and internal support knowledge base. You’ll work closely with subject matter experts from CX, product, design, and marketing to create content that supports product launches and optimization projects. This is a production-level position where you’ll work on multiple projects simultaneously, developing content for both consumer and business audiences, as well as internal support agents. You’ll join a fast-paced, globally distributed team that “translates” technical concepts into clear, concise copy.
Work Location: Remote - anywhere in the US; Client location: San Francisco, CA
Duration: 12-month contract with a possibility of extension depending on your performance
Pay Range: Zone1: $40/hr to $45/hr; Zone2: $35 to 39/hr; Zone3: $28 to 33/hr
No C2C resumes are considered
Responsibilities:
Manage the end-to-end development cycle of content projects to support product launches
Interview subject matter experts and conduct discovery research to discern content organization
Write, edit, and optimize external knowledge base content on their website
Update internal knowledge base articles, including troubleshooting articles, handling guides, one-pagers, and how-to articles
Maintain and update a collection of support macros for support agents that demonstrate the client's Support voice and tone
Work directly with the Training Development team to ensure cohesive messaging of information to support agents
Collaborate with cross-functional stakeholders to support product launch activity
Participate in content peer reviews and provide concise, actionable feedback
Requirements:
2-5 years of experience documenting software products.
Proven working experience in technical writing and/or software documentation (documenting s/w products, documenting SaaS), with a portfolio
Excellent writing, editing, and proofreading skills in English
Experience with tools like JIRA, AI tools, Smartlink, etc.
Experience developing written content, adhering to style and brand guides
Ability to work autonomously, with excellent time management and organizational skills
Anyone from the SaaS or Hi-Tech industry would be an ideal one
Ability to deliver high-quality content, paying extreme attention to detail
Ability to quickly grasp complex technical concepts and make them easily understandable by various tiers of support
** Important Note:
This is an editorial content role to create NDA, etc., or a Technical content writer (not related to marketing or training content or blog writing)
It's not a blog content, UI/UX content, or training development kind of role.**
Thank you!
FocusKPI Hiring Team
Founded in 2010, FocusKPI, Inc. (FocusKPI) is a data science and technology firm specializing in predictive analytics practice and methodologies. FocusKPI is a US company headquartered in Silicon Valley, California, with an East Coast office in Boston, Massachusetts.
NOTICE: Please be aware of fraudulent emails regarding job postings, job offers and fake checks. FocusKPI's recruiting team will strictly reach out via @focuskpi.com email domain. If you have received fraudulent emails now or in the past, please report it to https://reportfraud.ftc.gov/ . The domain @focuskpijobs.com is fraudulent and not related to FocusKPI. Please do not not reply or communicate to anyone with @focuskpijobs.com.
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