IT Support Assistant Job at Towson University in Baltimore

Responsibilities and Duties

• Aids with Parking, Transportation, & Postal Services operational hardware & software; makes entry level adjustments to, and helps install & configure equipment such as computing devices of all types (PCs, microcomputers, laptops, scanners, printers), communication technology (telephones and related equipment), and computer peripherals for multimedia applications (video, audio, conferencing).
• Performs routine system operations and administration such as monitoring software & hardware system activities and updating logs for a parking management system, license plate recognition system (LPR), LCD displays, shuttle AVL/GPS equipment, key access equipment, radios, garage counter system, gate system, shuttle camera system, pay stations, and pay by phone app.
• Operates a computer and cloud-based systems in performing work, including problem logs and help desk systems.
• Assists IT Hardware & Software Specialist with data storage operations; transfers data between media/formats; performs routine backup and recovery tasks.
• As directed, makes minor adjustments and implements routine technical updates to hardware and software (including networks, operating systems, and applications software).
• Maintains records, such as inventory records and records of assignments and use of technical equipment.
• Provides initial troubleshooting and problem-solving support for Parking, Transportation, & Postal Services.
• Communicates with technology and non-technical staff to understand the details of IT work orders and the nature of issues.
• Assists with testing software, hardware, and other peripherals to verify capacity and capability to perform as specified without negatively impacting operations and customers; reports findings.
• Informs IT Hardware & Software Specialist or designee regarding software and hardware repairs; documents findings and actions in logs/software systems; follows up to ensure issues are resolved.
• Performs simple repairs such as replacing PCs, peripherals, and communication equipment and/or component parts (e.g., boards, cards, monitors, cables) and tunes/adjusts components to correct malfunctions.
• Aids with orientation and training of new staff in Parking, Transportation, & Postal Services for software and/or hardware training (where applicable).
• Other duties as assigned: provide administrative support (e.g., answering phones during peak times) and assist with major department-related events as support staff.

Qualifications and Skills

• High School Diploma or equivalent.
• One year with the types of hardware and/or software to be supported.
• Except for qualifications established by law, additional related experience and formal education may be substituted for education or experience on a year-for-year basis, with 30 college credits being equivalent to one year of experience.

Organization: Operations
Primary Location: Main Campus
Job Posting: Sep 9, 2025