ClearanceJobs
Tier III Help Desk Specialist
Zachary Piper Solutions is seeking a Tier III Help Desk Specialist to join our team on-site in Washington, D.C. This position is in support of a contract with the Department of Energy and the National Nuclear Security Agency OCIO. The Help Desk Specialist will be an experienced IT professional with advanced technical knowledge, excellent problem-solving abilities, a track record of handling complex issues and escalations, and a deep understanding of IT infrastructure and support procedures. Role & Responsibilities: Responds to and diagnoses problems through discussion with users. Ensures a timely process through which problems are controlled. Includes problem recognition, research, isolation, resolution, and follow-up steps. Supervises operation of help desk and serves as focal point for customer concerns. Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, email and personnel requests for technical support. Documents, tracks, and monitors the problem to ensure a timely resolution. Provides second-tier support to end users for either PC, server, or mainframe applications or hardware. Interacts with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problems. Simulates or recreates user problems to resolve operating difficulties. Recommend systems modifications to reduce user problems. Other duties as assigned. Qualifications of the Help Desk Specialist: 5+ years of experience as a Cloud Engineer or related role Active Top Secret Security Clearance Compensation for the Cloud Engineer: $105,000/a year Comprehensive Benefits
Zachary Piper Solutions is seeking a Tier III Help Desk Specialist to join our team on-site in Washington, D.C. This position is in support of a contract with the Department of Energy and the National Nuclear Security Agency OCIO. The Help Desk Specialist will be an experienced IT professional with advanced technical knowledge, excellent problem-solving abilities, a track record of handling complex issues and escalations, and a deep understanding of IT infrastructure and support procedures. Role & Responsibilities: Responds to and diagnoses problems through discussion with users. Ensures a timely process through which problems are controlled. Includes problem recognition, research, isolation, resolution, and follow-up steps. Supervises operation of help desk and serves as focal point for customer concerns. Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, email and personnel requests for technical support. Documents, tracks, and monitors the problem to ensure a timely resolution. Provides second-tier support to end users for either PC, server, or mainframe applications or hardware. Interacts with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problems. Simulates or recreates user problems to resolve operating difficulties. Recommend systems modifications to reduce user problems. Other duties as assigned. Qualifications of the Help Desk Specialist: 5+ years of experience as a Cloud Engineer or related role Active Top Secret Security Clearance Compensation for the Cloud Engineer: $105,000/a year Comprehensive Benefits