Echo IT Solutions, Inc.
Business Process Consultant (Business Analyst) Job at Echo IT Solutions, Inc. in
Echo IT Solutions, Inc., Farmers Branch, TX, US
Summary
- We are seeking experience Business Process Consultant (Business Analyst) with expertise in ServiceNow to analyze, design, and optimize business workflows.
- The ideal candidate will work closely with stakeholders to gather business requirements, enhance process efficiency, and support the implementation of ServiceNow solutions to drive digital transformation.
- Required: S2P and Shopping Hub experience and catalogue knowledge.
- Work with stakeholders to gather, analyze, and document business requirements for ServiceNow implementations.
- Assess current business processes and workflows, identifying areas for automation and optimization.
- Define and document functional requirements, user stories, and process flows for ServiceNow solutions.
- Collaborate with ServiceNow developers and technical teams to ensure requirements are properly implemented.
- Support ServiceNow configuration, customization, and integrations as needed.
- Conduct process validation, UAT coordination, and end-user training.
- Develop and maintain business process documentation to ensure clarity and alignment.
- Act as a liaison between business users, IT teams, and ServiceNow administrators.
- Ensure compliance with ITSM, ITOM, HRSD, or other relevant ServiceNow modules.
- 5+ years of experience as a Business Analyst or Business Process Consultant, preferably with ServiceNow.
- Strong understanding of ITSM, ITOM, HRSD, or other ServiceNow modules.
- Experience with workflow automation, process mapping, and business process modeling.
- Ability to write detailed functional specifications, business cases, and test scripts.
- Familiarity with ServiceNow configurations and integrations is a plus.
- Excellent stakeholder communication, analytical, and problem-solving skills.
- Experience working in a fast-paced, enterprise IT environment