Call Center Representative Job at Hustle Notice Biz in Birmingham

Call Center Representative

Department: Comvox Co

Employment Type: Full Time

Location: Birmingham, AL

Compensation: $60,000 - $66,000 / year

Description

We are seeking a dedicated and enthusiastic Call Center Representative to join our dynamic team. In this role, you will serve as a vital link between our customers and our company, providing excellent service and support to ensure a positive experience. Our ideal candidate will have exceptional communication skills, a positive attitude, and the ability to manage high call volumes while maintaining professionalism and empathy.

Key Responsibilities

• Handle inbound and outbound calls in a professional manner.
• Assist customers with inquiries regarding products and services.
• Resolve customer complaints and issues effectively and efficiently.
• Document all customer interactions and feedback in the CRM system.
• Provide accurate information about promotions, products, and services.
• Meet and exceed individual and team performance goals.

Skills, Knowledge and Expertise

• High school diploma or equivalent; associate's degree preferred.
• Proven experience in a customer service or call center role is a plus.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Ability to work in a fast-paced environment and manage multiple tasks.
• Familiarity with CRM systems and computer applications.

Benefits

• Competitive salary package ($60,000 - $66,000).
• Comprehensive health, dental, and vision insurance.
• Paid time off and company holidays.
• Professional development and career growth opportunities.
• Supportive team culture with long-term career potential.
• Full-time, on-site role with stable working hours (Monday to Friday).