Camber
Overview
Implementation Specialist at Camber Base pay range: $100,000.00/yr - $115,000.00/yr About Us
Camber builds software to improve the quality and accessibility of healthcare. We streamline and replace manual work so clinicians can focus on what they do best: providing great care. For more details on our thesis, see the Camber write-up: What is Camber? We’ve raised $50M in funding from a16z, Craft Ventures, YCombinator, Manresa, and others who are committed to improving accessibility of care. See: Announcing Camber About our Culture: Our mission to change behavioral health starts with how we operate. We don’t want to just change behavioral health, we want to change how startups operate. Examples include: improving accessibility and quality of healthcare, and maintaining a sense of humor while tackling healthcare challenges. Role and Responsibilities
As an Implementation Specialist, you’ll be responsible for guiding new clinics and partners through the onboarding process and ensuring they’re set up for success on Camber. You’ll work closely with Customer Success, Insurance Operations, and Engineering to deliver a seamless, high-quality launch experience for every clinic. Serve as the main point of contact for new clinics during onboarding. Manage multiple concurrent implementation projects, ensuring milestones are met. Act as the "Voice of the Customer": conduct discovery on pain points and needs, and collaborate cross-functionally to incorporate insights into processes and product. Train clinic staff on Camber’s platform and workflows, including billing and financial concepts. Track onboarding progress and identify risks, working cross-functionally to resolve blockers quickly. Develop and refine onboarding playbooks, tools, and processes to continually improve the customer experience. Ensure smooth handoff from Implementation to Account Management for long-term success. What we're looking for
2+ years of experience in implementation, onboarding, project management, or customer success (healthcare or SaaS preferred). Strong organizational skills; ability to juggle multiple projects. Excellent written and verbal communication; ability to translate technical details into plain language. Comfort with ambiguity and solving problems in a fast-paced environment. Proficiency with project management tools (e.g., Dock, Monday.com, Jira), collaboration tools (Slack, Zoom), and analytics tools (e.g., Metabase, Excel/Sheets, Mode). Customer-first mindset with empathy, patience, and a proactive approach. Nice to have
4+ years of experience in implementation, onboarding, project management, or customer success. Familiarity with healthcare revenue cycle operations or EHR integrations. Experience in behavioral health or adjacent healthcare industries. Previous experience at a startup or in a high-growth environment. Location and employment type
Camber is based in New York City, and we prioritize in-person and hybrid candidates. Please refer to the top of this page for the hiring location. Other
Compensation Range: $100K - $115K
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Implementation Specialist at Camber Base pay range: $100,000.00/yr - $115,000.00/yr About Us
Camber builds software to improve the quality and accessibility of healthcare. We streamline and replace manual work so clinicians can focus on what they do best: providing great care. For more details on our thesis, see the Camber write-up: What is Camber? We’ve raised $50M in funding from a16z, Craft Ventures, YCombinator, Manresa, and others who are committed to improving accessibility of care. See: Announcing Camber About our Culture: Our mission to change behavioral health starts with how we operate. We don’t want to just change behavioral health, we want to change how startups operate. Examples include: improving accessibility and quality of healthcare, and maintaining a sense of humor while tackling healthcare challenges. Role and Responsibilities
As an Implementation Specialist, you’ll be responsible for guiding new clinics and partners through the onboarding process and ensuring they’re set up for success on Camber. You’ll work closely with Customer Success, Insurance Operations, and Engineering to deliver a seamless, high-quality launch experience for every clinic. Serve as the main point of contact for new clinics during onboarding. Manage multiple concurrent implementation projects, ensuring milestones are met. Act as the "Voice of the Customer": conduct discovery on pain points and needs, and collaborate cross-functionally to incorporate insights into processes and product. Train clinic staff on Camber’s platform and workflows, including billing and financial concepts. Track onboarding progress and identify risks, working cross-functionally to resolve blockers quickly. Develop and refine onboarding playbooks, tools, and processes to continually improve the customer experience. Ensure smooth handoff from Implementation to Account Management for long-term success. What we're looking for
2+ years of experience in implementation, onboarding, project management, or customer success (healthcare or SaaS preferred). Strong organizational skills; ability to juggle multiple projects. Excellent written and verbal communication; ability to translate technical details into plain language. Comfort with ambiguity and solving problems in a fast-paced environment. Proficiency with project management tools (e.g., Dock, Monday.com, Jira), collaboration tools (Slack, Zoom), and analytics tools (e.g., Metabase, Excel/Sheets, Mode). Customer-first mindset with empathy, patience, and a proactive approach. Nice to have
4+ years of experience in implementation, onboarding, project management, or customer success. Familiarity with healthcare revenue cycle operations or EHR integrations. Experience in behavioral health or adjacent healthcare industries. Previous experience at a startup or in a high-growth environment. Location and employment type
Camber is based in New York City, and we prioritize in-person and hybrid candidates. Please refer to the top of this page for the hiring location. Other
Compensation Range: $100K - $115K
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