H&R Block
Overview
Multi-Unit Team Leader (Hourly)
role at
H&R Block . Joining us as a
Multi-Unit Team Leader , youll provide leadership over three H&R Block tax offices. Using your people management experience and passion for helping people, youll lead the customer?centric teams in the offices you manage to accelerate their seasonal tax business. Youll serve as the front-line manager responsible for leadership and development of associates, delivering an outstanding client experience, and achieving all office?related growth objectives for three tax offices. Prior tax preparation experience is not required. You will start a flexible part?time schedule in the fall to prepare for the busy tax season. From January to April, you will transition to full?time, including evening and weekend hours as needed. Please note that this role is not remote and will require you to work in?person. Responsibilities Front-line manager responsible for leadership and development of associates, delivering an outstanding client experience, and achieving all office?related growth objectives for three tax offices. Lead customer?centric teams in three offices to accelerate seasonal tax business. Manage office staffing, operations, and logistics for multiple offices with support from Associate Team Leaders. Partner with the District General Manager (DGM) to create and implement office growth plans and client growth targets, including developing local partnerships and managing office community involvement. Assist DGM in recruiting and interviewing candidates for tax office associate positions. Conduct timely performance reviews and partner with the Associate Relations Center to resolve associate issues and address performance concerns. Build an engaging team environment across all offices by training and coaching associates and recognizing outstanding contributions. Lead daily team meetings and communicate essential information to tax office associates. Create associate work schedules across all offices and ensure accurate timekeeping, as well as labor management for associates in all offices. Travel between offices as required. Prepare tax returns as needed, upon successful completion of the Income Tax Course or Tax Knowledge Assessment.
Your Expertise
People management experience, with the demonstrated ability to grow and develop associates. Demonstrated aptitude for growth plan execution and ability to lead towards growth culture. Strong decision-making and judgment skills and the ability to function well in a fast-paced environment with minimal supervision. Strong interpersonal and communication skills, and a customer?centric mindset that seeks to understand and exceed client needs. Computer proficient with the ability to use MS Office. Bachelors degree in a related field, or high school diploma with the equivalent combination of experience. Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course (if preparing tax returns).
Why work for us
Employee Assistance Program with Health Advocate. Wellbeing program, BetterYou, to help you build healthy habits. Neurodiversity and caregiver support available to you and your family. Various discounts on everyday items and services. Benefits with additional eligibility requirements: Medical Coverage, 401k Retirement Savings Plan and Employee Stock Purchase Plan. Check out all available benefits at blockbenefits.com.
The Community You Will Join
At H&R Block we remain committed to building a Connected Culture one in which trust, care, and connections are how we work together as we continue to create an environment where everyone feels safe to bring their authentic self to work every day and feels like they belong as part of a larger team. You will be immersed in an exceptional work environment that is recognized on Best Companies lists and surrounded by colleagues who are committed to helping each other grow and support each other. H&R Block is an equal opportunity employer. We welcome and celebrate diversity in the workplace regardless of gender, race, color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status. If youre looking to make an impact, H&R Block is the place for you. Pay Range
The pay range for this position is listed below. Local minimum wage laws apply. This information is posted to provide applicants with information about what they might be eligible to receive. Individual pay decisions will depend on job-related factors such as experience, education, skill, performance, and geographic location where work will be performed. Successful candidates may participate in one or more incentive compensation or short-term incentive plans, which could generate additional earnings in accordance with the terms of each plan. Qualifying associates can enroll themselves and/or their eligible dependents in medical and prescription drug coverage; can participate in the H&R Block Retirement Savings Plan (401(k) Plan), the Employee Assistance Program, (virtual) fitness center programs, and the associate discount program; are automatically enrolled in Business Travel Accident Insurance; and receive Associate Tax Prep benefit. Pay Range:
$15.00 - $40.00/Hr. #J-18808-Ljbffr
Multi-Unit Team Leader (Hourly)
role at
H&R Block . Joining us as a
Multi-Unit Team Leader , youll provide leadership over three H&R Block tax offices. Using your people management experience and passion for helping people, youll lead the customer?centric teams in the offices you manage to accelerate their seasonal tax business. Youll serve as the front-line manager responsible for leadership and development of associates, delivering an outstanding client experience, and achieving all office?related growth objectives for three tax offices. Prior tax preparation experience is not required. You will start a flexible part?time schedule in the fall to prepare for the busy tax season. From January to April, you will transition to full?time, including evening and weekend hours as needed. Please note that this role is not remote and will require you to work in?person. Responsibilities Front-line manager responsible for leadership and development of associates, delivering an outstanding client experience, and achieving all office?related growth objectives for three tax offices. Lead customer?centric teams in three offices to accelerate seasonal tax business. Manage office staffing, operations, and logistics for multiple offices with support from Associate Team Leaders. Partner with the District General Manager (DGM) to create and implement office growth plans and client growth targets, including developing local partnerships and managing office community involvement. Assist DGM in recruiting and interviewing candidates for tax office associate positions. Conduct timely performance reviews and partner with the Associate Relations Center to resolve associate issues and address performance concerns. Build an engaging team environment across all offices by training and coaching associates and recognizing outstanding contributions. Lead daily team meetings and communicate essential information to tax office associates. Create associate work schedules across all offices and ensure accurate timekeeping, as well as labor management for associates in all offices. Travel between offices as required. Prepare tax returns as needed, upon successful completion of the Income Tax Course or Tax Knowledge Assessment.
Your Expertise
People management experience, with the demonstrated ability to grow and develop associates. Demonstrated aptitude for growth plan execution and ability to lead towards growth culture. Strong decision-making and judgment skills and the ability to function well in a fast-paced environment with minimal supervision. Strong interpersonal and communication skills, and a customer?centric mindset that seeks to understand and exceed client needs. Computer proficient with the ability to use MS Office. Bachelors degree in a related field, or high school diploma with the equivalent combination of experience. Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course (if preparing tax returns).
Why work for us
Employee Assistance Program with Health Advocate. Wellbeing program, BetterYou, to help you build healthy habits. Neurodiversity and caregiver support available to you and your family. Various discounts on everyday items and services. Benefits with additional eligibility requirements: Medical Coverage, 401k Retirement Savings Plan and Employee Stock Purchase Plan. Check out all available benefits at blockbenefits.com.
The Community You Will Join
At H&R Block we remain committed to building a Connected Culture one in which trust, care, and connections are how we work together as we continue to create an environment where everyone feels safe to bring their authentic self to work every day and feels like they belong as part of a larger team. You will be immersed in an exceptional work environment that is recognized on Best Companies lists and surrounded by colleagues who are committed to helping each other grow and support each other. H&R Block is an equal opportunity employer. We welcome and celebrate diversity in the workplace regardless of gender, race, color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status. If youre looking to make an impact, H&R Block is the place for you. Pay Range
The pay range for this position is listed below. Local minimum wage laws apply. This information is posted to provide applicants with information about what they might be eligible to receive. Individual pay decisions will depend on job-related factors such as experience, education, skill, performance, and geographic location where work will be performed. Successful candidates may participate in one or more incentive compensation or short-term incentive plans, which could generate additional earnings in accordance with the terms of each plan. Qualifying associates can enroll themselves and/or their eligible dependents in medical and prescription drug coverage; can participate in the H&R Block Retirement Savings Plan (401(k) Plan), the Employee Assistance Program, (virtual) fitness center programs, and the associate discount program; are automatically enrolled in Business Travel Accident Insurance; and receive Associate Tax Prep benefit. Pay Range:
$15.00 - $40.00/Hr. #J-18808-Ljbffr