SoGal Ventures
Overview
Join to apply for the
IT Systems Engineer
role at
SoGal Ventures . Were looking for a polished, service-minded IT Systems Engineer to lead in-office support at our Austin HQ while delivering high-touch, high-reliability support for our executive team. What You'll Do
Administer and support Google Workspace, Zoom, Slack, and other core SaaS tools, including user provisioning and access management. Deliver in-person support at our Austin office, resolving hardware, software, and connectivity issues with professionalism and empathy. Provide executive-level support, ensuring devices, meetings, travel tech, and day-to-day systems are reliable, secure, and responsive. Set up, configure, and maintain employee laptops (primarily macOS), ensuring compliance through tools like Jamf or similar MDM platforms. Support and maintain AV systems and Zoom Rooms for hybrid meetings, events, and executive communications. Manage onboarding and offboarding tasks, including equipment provisioning, account setup, and welcome orientation. Triage and resolve IT tickets via help desk systems, Slack, Zoom, and emailprioritizing clarity, speed, and accountability. Collaborate with IT and Security on automation, process improvements, and internal documentation to enhance the employee tech experience. Ensure all support activities comply with HIPAA, SOC 2, HITRUST, and internal security standards. What We're Looking For
35 years of experience in IT systems support, preferably in a SaaS or fast-paced hybrid environment. Strong knowledge of macOS and Apple hardware troubleshooting. Experience with Google Workspace, Zoom, and cloud-based collaboration tools. Hands-on experience supporting AV equipment and Zoom Room configurations. Familiarity with Jamf or other Apple device management tools. Impeccable customer service and communication skillsespecially when working with senior leaders. Strong organizational and prioritization abilities; able to work independently with minimal supervision. Clear understanding of IT operations within security-conscious environments (HIPAA, SOC 2, HITRUST). Bonus Points For
Experience with Okta, Auth0, or other identity platforms. Familiarity with AWS infrastructure or other cloud admin responsibilities. Hands-on knowledge of Jira and Confluence. Scripting or automation experience (e.g., Bash, Python, or AppleScript). Exposure to endpoint detection, compliance tooling, and IT auditing best practices. Seniority level
Mid-Senior level Employment type
Full-time Job function
Information Technology Industries
Venture Capital and Private Equity Principals Austin, TX Salary: $62,600.00-$114,800.00 #J-18808-Ljbffr
Join to apply for the
IT Systems Engineer
role at
SoGal Ventures . Were looking for a polished, service-minded IT Systems Engineer to lead in-office support at our Austin HQ while delivering high-touch, high-reliability support for our executive team. What You'll Do
Administer and support Google Workspace, Zoom, Slack, and other core SaaS tools, including user provisioning and access management. Deliver in-person support at our Austin office, resolving hardware, software, and connectivity issues with professionalism and empathy. Provide executive-level support, ensuring devices, meetings, travel tech, and day-to-day systems are reliable, secure, and responsive. Set up, configure, and maintain employee laptops (primarily macOS), ensuring compliance through tools like Jamf or similar MDM platforms. Support and maintain AV systems and Zoom Rooms for hybrid meetings, events, and executive communications. Manage onboarding and offboarding tasks, including equipment provisioning, account setup, and welcome orientation. Triage and resolve IT tickets via help desk systems, Slack, Zoom, and emailprioritizing clarity, speed, and accountability. Collaborate with IT and Security on automation, process improvements, and internal documentation to enhance the employee tech experience. Ensure all support activities comply with HIPAA, SOC 2, HITRUST, and internal security standards. What We're Looking For
35 years of experience in IT systems support, preferably in a SaaS or fast-paced hybrid environment. Strong knowledge of macOS and Apple hardware troubleshooting. Experience with Google Workspace, Zoom, and cloud-based collaboration tools. Hands-on experience supporting AV equipment and Zoom Room configurations. Familiarity with Jamf or other Apple device management tools. Impeccable customer service and communication skillsespecially when working with senior leaders. Strong organizational and prioritization abilities; able to work independently with minimal supervision. Clear understanding of IT operations within security-conscious environments (HIPAA, SOC 2, HITRUST). Bonus Points For
Experience with Okta, Auth0, or other identity platforms. Familiarity with AWS infrastructure or other cloud admin responsibilities. Hands-on knowledge of Jira and Confluence. Scripting or automation experience (e.g., Bash, Python, or AppleScript). Exposure to endpoint detection, compliance tooling, and IT auditing best practices. Seniority level
Mid-Senior level Employment type
Full-time Job function
Information Technology Industries
Venture Capital and Private Equity Principals Austin, TX Salary: $62,600.00-$114,800.00 #J-18808-Ljbffr