Cushman & Wakefield
Sr. Workplace Experience Coordinator
Cushman & Wakefield, Atlanta, Georgia, United States, 30301
Sr. Workplace Experience Coordinator
The Workplace Experience Coordinator is a workplace ambassador, and a key member of the Cushman & Wakefield onsite account team for the client. This individual shall provide a positive experience at the client's offices, ensuring service excellence and enhanced experience for the users and occupants within the workplace. The purpose of this position is to support the facilities organization at a specific facility, set of buildings, or campus environment. The Workplace Experience Coordinator will provide tactical support related to workplace tools & processes to ensure the facility remains ready to receive employees each day. This individual will be the eyes and ears of the workplace, and the first-line-of-response for all employee needs, partnering with cross functional teams to help take the employee experience to the next level in support of the client's workplace priorities. The ideal candidate will be hospitality-focused, showcase a contagiously positive attitude and exceptional communication skills, and have the ability to support facilities management and operations professionals in a faced-paced environment. We are looking for a collaborative, energetic self-starter who will thrive in situations where they can interact with and help people. General Serve as the first point of interaction with employees and visitors, offering friendly service to those entering the office. Serve visitors by greeting, welcoming, security sign in and directing them appropriately. Notifies company/client personnel of visitor arrival. Maintain the reception, pantry, kitchen, print, and mother's room areas, with daily walkthroughs, keeping these locations stocked, clean, and free of clutter. Assist in planning and coordination of onsite events- including confirmation of set up and take downs and that clean-up is completed and appropriate coordination with conference rooms support, AV, and job scheduling, engaging with the appropriate team or vendor when applicable Ensure company policies are followed and partner with other campus locations for seamless, consistent service delivery. Track and report on all expenses related to workplace experience, ensuring cost-effectiveness while maintaining quality. Anticipate and plan for upcoming visitor influxes. Partner with Security for package and mail handling. Be the primary point of contact for building wide notifications and assist in coordinating maintenance/repair needs and ensure appropriate leaders are notified of office disruptions. Pantry/Kitchen and Office Supplies Management Establish a list of pantry/kitchen snacks, office supplies, cleaning supplies, to be ordered regularly. Establish and monitor the threshold level of inventory to ensure timely reordering. Master the supply ordering system, reconcile, and recognize the receipt of goods and approve related invoices. Restock supplies daily or as needed. Events and Conferences Coordinate conference room space, invitations, catering, and other event planning activities as needed ensuring safety, compliance with building rules, and appropriate conference room & job scheduling. Coordinate lunch programs as requested. Organize/assist with internal meetings and events as required. Act as primary point of contact for site-wide event planning and coordination. Maintain a positive and organized hospitality experience at the campus. Information Management Meet regularly with team
both on site and nationally, to develop and improve upon the program of services. Monitor CMMS to resolve questions or assign work as necessary. Provide high-touch support to employees in the workplace. This includes providing employees with tools, support, information and wayfinding to move about the office safely. Act as the first line of response to Technology and Facility related concerns, troubleshoot issues, and follow up as required. Regularly assess space readiness, ensuring workspaces, conference rooms, and offices are safe and employee ready. Provide support for employees transitioning to and working within an unassigned and oversubscribed environment, including support for equipment and processes, introducing and reinforcing protocols & etiquette. Ensure complaints, questions, concerns and suggestions from employees are addressed and conduct follow-up, if needed. Obtain voice of the customer data (quantitative and qualitative) to capture service needs. Share information with leadership and cross functional teams. Help support safety guidelines, best practices, job scheduling, and standards for employees and cross-functional service teams. Own parking registration program for the site keeping up to date information, submitting/collecting appropriate forms, etc. Ensuring the office remains clean and orderly by performing qualitative checks regularly of janitorial, repairs/maintenance, and addressing deficiencies through appropriate channels. Key Competencies: Competency in Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook) required Must be able to use laptop, mobile device and wireless technologies Showcase strong business acumen Comfortable corresponding with executive level clients, and interacting with individuals at all levels Detail oriented, confident, self-starter with exceptional organizational skills Maintain a "can do" mentality with the ability to act with minimal information Demonstrate integrity, accountability, self-awareness and strong work ethic Ability to work under pressure, while acting in a calm manner Showcase exceptional emotional intelligence and empathy IMPORTANT EDUCATION
Associate degree or equivalent professional certification or Minimum high school degree and 3-5 years of hospitality experience in lieu of a university degree. IMPORTANT EXPERIENCE Minimum of 1-3 years of related work experience in real estate services, facilities management services, travel/hospitality, retail, or change management. WORK ENVIRONMENT This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. May be required to travel outside between properties in varying weather conditions. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to travel from floor to floor and may be required to travel outside between buildings in varying outdoor weather conditions. The employee may also be regularly required to sit or stand for prolonged periods of time; regularly use hands to operate office machinery including, but not limited to, telephones, computers, fax, and photocopy machines; regularly required to walk, talk, and hear. AAP/EEO STATEMENT Cushman & Wakefield provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Further, the company takes affirmative action to ensure that applicants are employed, and employees are treated during employment without regard to any of these characteristics. Discrimination of any type will not be tolerated. OTHER DUTIES This job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.
The Workplace Experience Coordinator is a workplace ambassador, and a key member of the Cushman & Wakefield onsite account team for the client. This individual shall provide a positive experience at the client's offices, ensuring service excellence and enhanced experience for the users and occupants within the workplace. The purpose of this position is to support the facilities organization at a specific facility, set of buildings, or campus environment. The Workplace Experience Coordinator will provide tactical support related to workplace tools & processes to ensure the facility remains ready to receive employees each day. This individual will be the eyes and ears of the workplace, and the first-line-of-response for all employee needs, partnering with cross functional teams to help take the employee experience to the next level in support of the client's workplace priorities. The ideal candidate will be hospitality-focused, showcase a contagiously positive attitude and exceptional communication skills, and have the ability to support facilities management and operations professionals in a faced-paced environment. We are looking for a collaborative, energetic self-starter who will thrive in situations where they can interact with and help people. General Serve as the first point of interaction with employees and visitors, offering friendly service to those entering the office. Serve visitors by greeting, welcoming, security sign in and directing them appropriately. Notifies company/client personnel of visitor arrival. Maintain the reception, pantry, kitchen, print, and mother's room areas, with daily walkthroughs, keeping these locations stocked, clean, and free of clutter. Assist in planning and coordination of onsite events- including confirmation of set up and take downs and that clean-up is completed and appropriate coordination with conference rooms support, AV, and job scheduling, engaging with the appropriate team or vendor when applicable Ensure company policies are followed and partner with other campus locations for seamless, consistent service delivery. Track and report on all expenses related to workplace experience, ensuring cost-effectiveness while maintaining quality. Anticipate and plan for upcoming visitor influxes. Partner with Security for package and mail handling. Be the primary point of contact for building wide notifications and assist in coordinating maintenance/repair needs and ensure appropriate leaders are notified of office disruptions. Pantry/Kitchen and Office Supplies Management Establish a list of pantry/kitchen snacks, office supplies, cleaning supplies, to be ordered regularly. Establish and monitor the threshold level of inventory to ensure timely reordering. Master the supply ordering system, reconcile, and recognize the receipt of goods and approve related invoices. Restock supplies daily or as needed. Events and Conferences Coordinate conference room space, invitations, catering, and other event planning activities as needed ensuring safety, compliance with building rules, and appropriate conference room & job scheduling. Coordinate lunch programs as requested. Organize/assist with internal meetings and events as required. Act as primary point of contact for site-wide event planning and coordination. Maintain a positive and organized hospitality experience at the campus. Information Management Meet regularly with team
both on site and nationally, to develop and improve upon the program of services. Monitor CMMS to resolve questions or assign work as necessary. Provide high-touch support to employees in the workplace. This includes providing employees with tools, support, information and wayfinding to move about the office safely. Act as the first line of response to Technology and Facility related concerns, troubleshoot issues, and follow up as required. Regularly assess space readiness, ensuring workspaces, conference rooms, and offices are safe and employee ready. Provide support for employees transitioning to and working within an unassigned and oversubscribed environment, including support for equipment and processes, introducing and reinforcing protocols & etiquette. Ensure complaints, questions, concerns and suggestions from employees are addressed and conduct follow-up, if needed. Obtain voice of the customer data (quantitative and qualitative) to capture service needs. Share information with leadership and cross functional teams. Help support safety guidelines, best practices, job scheduling, and standards for employees and cross-functional service teams. Own parking registration program for the site keeping up to date information, submitting/collecting appropriate forms, etc. Ensuring the office remains clean and orderly by performing qualitative checks regularly of janitorial, repairs/maintenance, and addressing deficiencies through appropriate channels. Key Competencies: Competency in Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook) required Must be able to use laptop, mobile device and wireless technologies Showcase strong business acumen Comfortable corresponding with executive level clients, and interacting with individuals at all levels Detail oriented, confident, self-starter with exceptional organizational skills Maintain a "can do" mentality with the ability to act with minimal information Demonstrate integrity, accountability, self-awareness and strong work ethic Ability to work under pressure, while acting in a calm manner Showcase exceptional emotional intelligence and empathy IMPORTANT EDUCATION
Associate degree or equivalent professional certification or Minimum high school degree and 3-5 years of hospitality experience in lieu of a university degree. IMPORTANT EXPERIENCE Minimum of 1-3 years of related work experience in real estate services, facilities management services, travel/hospitality, retail, or change management. WORK ENVIRONMENT This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. May be required to travel outside between properties in varying weather conditions. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to travel from floor to floor and may be required to travel outside between buildings in varying outdoor weather conditions. The employee may also be regularly required to sit or stand for prolonged periods of time; regularly use hands to operate office machinery including, but not limited to, telephones, computers, fax, and photocopy machines; regularly required to walk, talk, and hear. AAP/EEO STATEMENT Cushman & Wakefield provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Further, the company takes affirmative action to ensure that applicants are employed, and employees are treated during employment without regard to any of these characteristics. Discrimination of any type will not be tolerated. OTHER DUTIES This job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.