Receptionist 2 Job at Franciscan Missionaries of Our Lady Health System Inc in B

Overview

Provides assistance to visitors and patients in a kind and courteous manner and accurately directs incoming telephone calls in an effort toward promoting departmental efficiency. The Receptionist answers routine questions, maintains a neat and accurate filing system, and distributes departmental mail. The Receptionist also maintains accurate patient and/or employee records, participates in specialized training programs to promote personal performance quality, and attends meetings. When associated with Radiology, the Receptionist schedules and processes patient x-ray requests, dispatches Transporters, processes files and data, and contributes to student education and supervision. When associated with the Lake Health Center, the receptionist processes Health Center paperwork, stocks the fitness counter, and assists members to provide quality health and fitness services.

Responsibilities

• Customer Service – Provides courteous assistance, guidance, and direction to departmental visitors, determines the nature of visitor business, and directs individuals to various locations in the department and hospital when appropriate.
• Receives incoming telephone calls, prioritizes calls, and courteously directs calls to appropriate personnel in a prudent and efficient manner.
• Answers routine questions regarding hospital and departmental operations, policies, and procedures in a courteous and professional manner.
• Document and Data Management – Files materials and information, performs light typing duties, and maintains visitor logs when needed.
• Maintains accurate patient and/or employee records following established protocols and documents workload statistics to support prudent and efficient departmental operation.
• Quality – Participates in staff educational programs, approved continuing education courses, and specialized skill training programs to promote quality performance.
• Other Duties As Assigned – Performs other duties as assigned or requested.

Qualifications

• Experience
  • 1 year as a receptionist or in equivalent work
• Education
  • High School or equivalent