Call Center - Healthcare Patient Advocate Job at TEKsystems in Pittsburgh

💼 Remote Patient Services Representative

Location: Must reside within 40 minutes of one of the following areas: Orlando, FL • Canton, MI • Frisco, TX • Pittsburgh, PA

Schedule: Full-time | Remote (with location restrictions)

Experience Level: Entry Level

🌟 Why You’ll Love This Role

Join a mission-driven team that helps patients access the medications and support they need. You’ll be the friendly voice on the other end of the line, guiding patients through their pharmacy experience and making a real difference in their health journey.

🧠 What You’ll Do

• Make outbound calls to patients and healthcare providers (8–10 calls/hour)
• Help patients update insurance and pharmacy information
• Document interactions and follow-up tasks in the system
• Support specialized teams with client-specific needs
• Collaborate with disease-focused teams to deliver top-tier service
• Connect patients with pharmacists for clinical questions
• Handle special tasks like shipment notifications and reporting
• Escalate calls to appropriate teams when needed

✅ What You’ll Need

• Customer service experience
• in healthcare, pharmacy, PBM, or call center environments
• Remote work experience
• and comfort working independently
• High-speed internet (100 Mbps+ download) and ability to hardwire connection (ethernet cable provided)
• Comfortable wearing a headset throughout the day
• Proficiency with Microsoft Office and ability to learn new systems
• High school diploma or equivalent

💡 Bonus Points

• Experience making outbound calls
• Familiarity with pharmacy or insurance processes

🧩 Soft Skills That Shine

• Active listening
• Multitasking
• Openness to feedback
• Adaptability in a fast-paced environment

🚀 Ready to Apply?

If you're passionate about helping others and thrive in a remote, team-oriented setting, we’d love to hear from you!

Pay and Benefits

The pay range for this position is $18.00 - $18.00/hr.

Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully remote position.

Application Deadline

This position is anticipated to close on Sep 27, 2025.

h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.