Bilingual Customer Service Representative Job at TEKsystems in Columbia

Position: Bilingual Call Center Representative

Location: Columbia, Maryland - Back-office support for Automated Traffic Safety Enforcement

Experience Level: Entry Level

Overview:

Join a fast-paced team providing essential customer service and clerical support for traffic safety enforcement. As a Bilingual Call Center Representative, you’ll handle inbound calls, verify violation details, assist with payments, and manage data entry, all while delivering empathetic and professional service.

Key Responsibilities:

• Respond to calls from citizens regarding parking violations and provide clear, accurate information.
• Educate the public on services and resolve inquiries in a single interaction.
• Accurately process documents, schedule appointments, and manage mailings.
• Navigate multiple computer systems to deliver efficient support.
• Maintain up-to-date knowledge of client programs and services.
• Communicate effectively and document interactions clearly.

Qualifications:

• Fluent in English and Spanish.
• High school diploma or GED.
• Minimum 2 years of customer service experience, including 1 year in a high-volume call center.
• Strong interpersonal and conflict-resolution skills.
• Excellent time management and multitasking abilities.
• Typing speed of 30–35 WPM.
• Proficient in Microsoft Office and basic troubleshooting.

Pay and Benefits

The pay range for this position is $16.00 - $18.00/hr.

Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Columbia,MD.

Application Deadline

This position is anticipated to close on Sep 26, 2025.

h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.