Broadreach Executive Search and Staffing Solutions
Overview
We have a confidential search for a Premier financial services organization. The IT Analyst will provide technical support and expertise within a fast-paced financial services environment. This role is responsible for end-user support, system administration, employee onboarding/offboarding, and ensuring the optimal performance of the IT infrastructure, services, and day-to-day operations. The ideal candidate is technically proficient, highly organized, and committed to delivering exceptional customer service with excellent communication skills. Key Responsibilities
Provide frontline IT helpdesk support, resolving hardware, software, and network issues. Manage and support Zoom Meetings, Zoom Phones, and Zoom Rooms. Administer AV (Audio Visual) systems and Slack administrations/communications. Support and manage Google Workspace, Microsoft 365, and Azure AD environments. Implement and manage SSO and identity solutions (e.g., SAML 2.0, CyberArk, Okta, Azure SSO). Manage endpoints using MDM solutions like Jamf and InTune across Windows, macOS, iOS, iPadOS, and Android. Support and maintain Windows 11, Lenovo X1, Windows Servers, and macOS platforms. Assist with employee onboarding and offboarding processes. Maintain accurate documentation of procedures and systems using IT GLUE. Ensure compliance and administration of Active Directory and manage ticket workflows using systems like Zendesk. Troubleshoot and support networking components including TCP/IP, LAN, DNS, DHCP, and WLAN. Maintain and oversee high-level CMDB/inventory systems and contribute to vendor management. Deliver white glove support and demonstrate a strong customer service ethos. Travel between office locations as needed (up to 50%), handle break-fix support (30%), and participate in on-call rotations. Safely lift and handle equipment up to 50 lbs when necessary. Requirements
35 years of experience in a Financial Services IT Helpdesk or similar technical support role. Strong critical thinking and problem-solving capabilities. Proficient with Zoom, AV systems, Slack, and Microsoft 365; familiarity with Google Workspace is a plus. Deep understanding of SSO (single sign on) and identity solutions such as CyberArk, Okta, Azure SSO, and SAML 2.0. Experience with Mimecast, Jamf, InTune, Windows 11, Lenovo X1, Windows Server environments, macOS, iOS, iPadOS, and Android. Familiar with concepts and technologies in SaaS, IaaS, PaaS, and network protocols (LAN, DNS, DHCP, WLAN). Experience using IT GLUE for documentation (preferred). Skilled in Active Directory (required) and Zendesk (preferred). Familiarity with Meraki network gear (preferred). Strong knowledge of inventory/CMDB systems and vendor management (preferred). Physically able to lift equipment up to 50 lbs. Must be willing to work onsite 5 days a week with flexibility for on-call shifts. Local travel required; private vehicle access is necessary. Outstanding communication and customer service skills. Preferred Certifications
A+ MCSE Certifications in MDM or SaaS platforms Seniority level
Associate Employment type
Full-time Job function
Information Technology
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We have a confidential search for a Premier financial services organization. The IT Analyst will provide technical support and expertise within a fast-paced financial services environment. This role is responsible for end-user support, system administration, employee onboarding/offboarding, and ensuring the optimal performance of the IT infrastructure, services, and day-to-day operations. The ideal candidate is technically proficient, highly organized, and committed to delivering exceptional customer service with excellent communication skills. Key Responsibilities
Provide frontline IT helpdesk support, resolving hardware, software, and network issues. Manage and support Zoom Meetings, Zoom Phones, and Zoom Rooms. Administer AV (Audio Visual) systems and Slack administrations/communications. Support and manage Google Workspace, Microsoft 365, and Azure AD environments. Implement and manage SSO and identity solutions (e.g., SAML 2.0, CyberArk, Okta, Azure SSO). Manage endpoints using MDM solutions like Jamf and InTune across Windows, macOS, iOS, iPadOS, and Android. Support and maintain Windows 11, Lenovo X1, Windows Servers, and macOS platforms. Assist with employee onboarding and offboarding processes. Maintain accurate documentation of procedures and systems using IT GLUE. Ensure compliance and administration of Active Directory and manage ticket workflows using systems like Zendesk. Troubleshoot and support networking components including TCP/IP, LAN, DNS, DHCP, and WLAN. Maintain and oversee high-level CMDB/inventory systems and contribute to vendor management. Deliver white glove support and demonstrate a strong customer service ethos. Travel between office locations as needed (up to 50%), handle break-fix support (30%), and participate in on-call rotations. Safely lift and handle equipment up to 50 lbs when necessary. Requirements
35 years of experience in a Financial Services IT Helpdesk or similar technical support role. Strong critical thinking and problem-solving capabilities. Proficient with Zoom, AV systems, Slack, and Microsoft 365; familiarity with Google Workspace is a plus. Deep understanding of SSO (single sign on) and identity solutions such as CyberArk, Okta, Azure SSO, and SAML 2.0. Experience with Mimecast, Jamf, InTune, Windows 11, Lenovo X1, Windows Server environments, macOS, iOS, iPadOS, and Android. Familiar with concepts and technologies in SaaS, IaaS, PaaS, and network protocols (LAN, DNS, DHCP, WLAN). Experience using IT GLUE for documentation (preferred). Skilled in Active Directory (required) and Zendesk (preferred). Familiarity with Meraki network gear (preferred). Strong knowledge of inventory/CMDB systems and vendor management (preferred). Physically able to lift equipment up to 50 lbs. Must be willing to work onsite 5 days a week with flexibility for on-call shifts. Local travel required; private vehicle access is necessary. Outstanding communication and customer service skills. Preferred Certifications
A+ MCSE Certifications in MDM or SaaS platforms Seniority level
Associate Employment type
Full-time Job function
Information Technology
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