Wolters Kluwer
Senior Customer Services Technical Specialist ( Senior Support Software Engineer
Wolters Kluwer, Indianapolis, Indiana, us, 46262
Overview
Senior Customer Services Technical Specialist ( Senior Support Software Engineer) - Hybrid R0050712 | CPESG | Enablon EHS - North America | Wolters Kluwer Enablon is seeking a
Senior Customer Services Technical Specialist ( Senior Support Software Engineer)
to join our Sustainment team. This senior-level role combines software engineering and cloud troubleshooting skills with a client-first mindset. Our clients span multiple industries and regions, each with unique system setups and tailored configurationsrequiring strong problem-solving skills, adaptability, and attention to detail. As a senior technical specialist, youll lead complex investigations, act as a subject matter expert on product behavior and diagnostics, and mentor other support engineers. Youll routinely engage with observability tools like Sumo Logic, Azure Monitor, and Datadog to perform root cause analysis, architect technical resolutions, and drive sustainable improvements across client environments. This role is ideal for individuals who thrive in technically demanding, fast-paced environments and who are passionate about delivering exceptional client outcomes. Work Arrangement
Hybrid: Eight days a month we come together in the closest office within 50 miles to experience the value of connecting with colleagues. You will report to the Manager, Technical Customer Service, CP & ESG Enablon, and work under the leadership of the Director, Major & Strategic Accounts, CP & ESG Enablon. This role is part of CPESG | Enablon EHS - North America. Please view the site office location directory for potential office preferences nationwide. Must be legally authorized to work in the United States without employer sponsorship, now or in the future. Division/BU About Us
Wolters Kluwer Enablon: https://www.wolterskluwer.com/en/solutions/enablon Required Job Qualifications
Min. 4-6 years of experience with a Bachelors degree in Computer Science, Engineering, Information Systems, or related field; OR a Masters degree with at least 4 years of relevant experience. Proficiency in one or more of the following: JavaScript, C#, .NET, HTML, XML, or CSS. Solid understanding of enterprise application architecture and cloud-based systems. Experience with observability and log analysis tools such as Sumo Logic, Datadog, or Azure Monitor. Strong problem-solving and debugging skills across technical layers. Excellent communication and documentation skills with a focus on clarity and reproducibility. Demonstrated ability to work independently while delivering high levels of customer satisfaction. Essential Duties and Responsibilities
Deliver post-deployment technical support for Enablons enterprise platform, analyzing and resolving incidents. Perform advanced troubleshooting across application layers to resolve moderately complex issues. Triages and qualifies incoming client requests to ensure accurate prioritization and timely resolution in alignment with SLAs. Provide step-by-step guidance for installations and configurations, empowering customers toward self-sufficiency. Design, develop, and deploy technical solutions in collaboration with internal and external stakeholders. Lead or support mini-projects using agile delivery methods, typically lasting from a few days to several weeks. Update and maintain technical documentation, including known issues and investigation summaries. Provide refresher training and coaching to customers and assist in onboarding new team members. Identify recurring issues and contribute to knowledge base improvements and platform enhancement efforts. Collaborate with peers on escalated issues and follow up with customers to ensure full resolution and satisfaction. Maintain current knowledge of emerging platform features, configurations, and support best practices. Additional Information
Wolters Kluwer offers comprehensive benefits to help balance work and personal life, including medical, dental, and vision plans, 401(k), FSA/HSA, commuter benefits, tuition assistance, vacation and sick time, and paid parental leave. Full details of our benefits are available: Wolters Kluwer Benefits (URL text): https://www.mywolterskluwerbenefits.com/index.html Company Overview
Wolters Kluwer (EURONEXT: WKL) is a global leader in professional information, software solutions, and services for healthcare, tax and accounting, financial and corporate compliance, legal and regulatory, and corporate performance and ESG sectors. We help customers make important decisions daily by providing expert solutions that combine deep domain knowledge with specialized technology and services. The group serves customers in over 180 countries, operates in over 40 countries, and employs about 20,000 people worldwide. We are headquartered in Alphen aan den Rijn, the Netherlands. Awards and rankings include: Forbes Best Large Employers (2022) #84; Newsweek Most Trustworthy Companies List 2023 2nd place; WK #1 for gender equality in the workplace in the Netherlands and #47 worldwide for 2023. Disclaimer:
The statements describe the general nature and level of work and are not an exhaustive list of responsibilities. The job description is subject to revision at any time. Locations
DE Wilmington, Orange St; FL Tampa, West Boy Scout Blvd; GA Kennesaw, Chastain Meadows Ct NW; IN Indianapolis, Woodfield Crossing Blvd; KS Wichita, East Douglas; MO Clayton, South Central Ave; PA Philadelphia, Market St; TX Austin, Brazos St; TX Austin, Southwest Pkwy; TX Coppell, Rombauer Rd; TX Houston, Allen Pkwy; WI Madison, Junction Rd. Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process. Compensation
Target salary range for jurisdictions including CA, CT, CO, DC, HI, IL, MD, MN, NY, RI, WA: $95,560 - $133,750 #J-18808-Ljbffr
Senior Customer Services Technical Specialist ( Senior Support Software Engineer) - Hybrid R0050712 | CPESG | Enablon EHS - North America | Wolters Kluwer Enablon is seeking a
Senior Customer Services Technical Specialist ( Senior Support Software Engineer)
to join our Sustainment team. This senior-level role combines software engineering and cloud troubleshooting skills with a client-first mindset. Our clients span multiple industries and regions, each with unique system setups and tailored configurationsrequiring strong problem-solving skills, adaptability, and attention to detail. As a senior technical specialist, youll lead complex investigations, act as a subject matter expert on product behavior and diagnostics, and mentor other support engineers. Youll routinely engage with observability tools like Sumo Logic, Azure Monitor, and Datadog to perform root cause analysis, architect technical resolutions, and drive sustainable improvements across client environments. This role is ideal for individuals who thrive in technically demanding, fast-paced environments and who are passionate about delivering exceptional client outcomes. Work Arrangement
Hybrid: Eight days a month we come together in the closest office within 50 miles to experience the value of connecting with colleagues. You will report to the Manager, Technical Customer Service, CP & ESG Enablon, and work under the leadership of the Director, Major & Strategic Accounts, CP & ESG Enablon. This role is part of CPESG | Enablon EHS - North America. Please view the site office location directory for potential office preferences nationwide. Must be legally authorized to work in the United States without employer sponsorship, now or in the future. Division/BU About Us
Wolters Kluwer Enablon: https://www.wolterskluwer.com/en/solutions/enablon Required Job Qualifications
Min. 4-6 years of experience with a Bachelors degree in Computer Science, Engineering, Information Systems, or related field; OR a Masters degree with at least 4 years of relevant experience. Proficiency in one or more of the following: JavaScript, C#, .NET, HTML, XML, or CSS. Solid understanding of enterprise application architecture and cloud-based systems. Experience with observability and log analysis tools such as Sumo Logic, Datadog, or Azure Monitor. Strong problem-solving and debugging skills across technical layers. Excellent communication and documentation skills with a focus on clarity and reproducibility. Demonstrated ability to work independently while delivering high levels of customer satisfaction. Essential Duties and Responsibilities
Deliver post-deployment technical support for Enablons enterprise platform, analyzing and resolving incidents. Perform advanced troubleshooting across application layers to resolve moderately complex issues. Triages and qualifies incoming client requests to ensure accurate prioritization and timely resolution in alignment with SLAs. Provide step-by-step guidance for installations and configurations, empowering customers toward self-sufficiency. Design, develop, and deploy technical solutions in collaboration with internal and external stakeholders. Lead or support mini-projects using agile delivery methods, typically lasting from a few days to several weeks. Update and maintain technical documentation, including known issues and investigation summaries. Provide refresher training and coaching to customers and assist in onboarding new team members. Identify recurring issues and contribute to knowledge base improvements and platform enhancement efforts. Collaborate with peers on escalated issues and follow up with customers to ensure full resolution and satisfaction. Maintain current knowledge of emerging platform features, configurations, and support best practices. Additional Information
Wolters Kluwer offers comprehensive benefits to help balance work and personal life, including medical, dental, and vision plans, 401(k), FSA/HSA, commuter benefits, tuition assistance, vacation and sick time, and paid parental leave. Full details of our benefits are available: Wolters Kluwer Benefits (URL text): https://www.mywolterskluwerbenefits.com/index.html Company Overview
Wolters Kluwer (EURONEXT: WKL) is a global leader in professional information, software solutions, and services for healthcare, tax and accounting, financial and corporate compliance, legal and regulatory, and corporate performance and ESG sectors. We help customers make important decisions daily by providing expert solutions that combine deep domain knowledge with specialized technology and services. The group serves customers in over 180 countries, operates in over 40 countries, and employs about 20,000 people worldwide. We are headquartered in Alphen aan den Rijn, the Netherlands. Awards and rankings include: Forbes Best Large Employers (2022) #84; Newsweek Most Trustworthy Companies List 2023 2nd place; WK #1 for gender equality in the workplace in the Netherlands and #47 worldwide for 2023. Disclaimer:
The statements describe the general nature and level of work and are not an exhaustive list of responsibilities. The job description is subject to revision at any time. Locations
DE Wilmington, Orange St; FL Tampa, West Boy Scout Blvd; GA Kennesaw, Chastain Meadows Ct NW; IN Indianapolis, Woodfield Crossing Blvd; KS Wichita, East Douglas; MO Clayton, South Central Ave; PA Philadelphia, Market St; TX Austin, Brazos St; TX Austin, Southwest Pkwy; TX Coppell, Rombauer Rd; TX Houston, Allen Pkwy; WI Madison, Junction Rd. Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process. Compensation
Target salary range for jurisdictions including CA, CT, CO, DC, HI, IL, MD, MN, NY, RI, WA: $95,560 - $133,750 #J-18808-Ljbffr