Clearwater
Microsoft Azure Tier 1 Support Analyst
Clearwater, Nashville, Tennessee, United States, 37247
Overview
We are seeking a motivated and detail-oriented
Azure Tier 1 Support Analyst
to join our growing cloud and security services team. Youll be the first line of defense for our clients, handling day-to-day support requests related to Microsoft Azure and Security Incidents including inbound ticket processing, triage, and routing, end user support, identity management, initial information gathering, and handling of security related events. This is a hands-on role that combines technical troubleshooting with excellent communication skills and customer service. Responsibilities
Monitor ticketing system and respond to Azure-related support requests Perform basic triage and troubleshooting for virtual machines, resource availability, and access issues Escalate complex incidents to Tier 2 or engineering teams with thorough documentation and proper context Manage Azure-related user access, roles, and resource permissions Maintain accurate records of issues and resolutions in the ticketing system Experience Required
13 years of experience supporting Microsoft Azure environments Experience with a ticketing system (e.g., ServiceNow, ManageEngine, Zendesk) Experience working in a managed services or customer-facing role Qualifications, Skills, & Knowledge
Microsoft Certified: Azure Fundamentals (AZ-900) or Azure Administrator Associate (AZ-104) Familiarity with ITIL practices or MSP support models Exposure to Microsoft 365 and hybrid cloud environments Familiarity with Azure Portal and related components and features Compensation and Benefits
The base salary range for this role is $55,000 to $60,000. Base salary is part of our total rewards package which also includes merit-based salary increases, eligibility for our 401(k) plan, medical, dental, vision, life and disability insurances, and leaves provided in line with your work state. Our robust time-off policy includes flexible paid time off, 11 paid holidays, and paid sick time. Total compensation, including base salary to be offered, will depend on elements unique to each candidate, including applicable candidate experience, skills, education and other factors permitted by law. Disclaimer: This description is intended to describe the general nature and level of work being performed. It is not an exhaustive list of all responsibilities, duties, and skills required. All colleagues may be required to perform duties outside of their normal responsibilities from time to time, as needed. Clearwater is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. Please inform Clearwater/Redspins Recruiting team if you need any assistance completing any forms or to otherwise participate in the application process. Mental/Physical Requirements: Fast paced environment handling multiple demands. Must be able to exercise appropriate judgment as necessary. Requires a high level of initiative and independence. Excellent written and oral communication skills required. Requires the ability to use a personal computer for extended periods of time. #J-18808-Ljbffr
We are seeking a motivated and detail-oriented
Azure Tier 1 Support Analyst
to join our growing cloud and security services team. Youll be the first line of defense for our clients, handling day-to-day support requests related to Microsoft Azure and Security Incidents including inbound ticket processing, triage, and routing, end user support, identity management, initial information gathering, and handling of security related events. This is a hands-on role that combines technical troubleshooting with excellent communication skills and customer service. Responsibilities
Monitor ticketing system and respond to Azure-related support requests Perform basic triage and troubleshooting for virtual machines, resource availability, and access issues Escalate complex incidents to Tier 2 or engineering teams with thorough documentation and proper context Manage Azure-related user access, roles, and resource permissions Maintain accurate records of issues and resolutions in the ticketing system Experience Required
13 years of experience supporting Microsoft Azure environments Experience with a ticketing system (e.g., ServiceNow, ManageEngine, Zendesk) Experience working in a managed services or customer-facing role Qualifications, Skills, & Knowledge
Microsoft Certified: Azure Fundamentals (AZ-900) or Azure Administrator Associate (AZ-104) Familiarity with ITIL practices or MSP support models Exposure to Microsoft 365 and hybrid cloud environments Familiarity with Azure Portal and related components and features Compensation and Benefits
The base salary range for this role is $55,000 to $60,000. Base salary is part of our total rewards package which also includes merit-based salary increases, eligibility for our 401(k) plan, medical, dental, vision, life and disability insurances, and leaves provided in line with your work state. Our robust time-off policy includes flexible paid time off, 11 paid holidays, and paid sick time. Total compensation, including base salary to be offered, will depend on elements unique to each candidate, including applicable candidate experience, skills, education and other factors permitted by law. Disclaimer: This description is intended to describe the general nature and level of work being performed. It is not an exhaustive list of all responsibilities, duties, and skills required. All colleagues may be required to perform duties outside of their normal responsibilities from time to time, as needed. Clearwater is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. Please inform Clearwater/Redspins Recruiting team if you need any assistance completing any forms or to otherwise participate in the application process. Mental/Physical Requirements: Fast paced environment handling multiple demands. Must be able to exercise appropriate judgment as necessary. Requires a high level of initiative and independence. Excellent written and oral communication skills required. Requires the ability to use a personal computer for extended periods of time. #J-18808-Ljbffr