Digital FCU
Branch Team Leader, Andover, MA, Full-Time, Onsite
Digital FCU, Andover, Massachusetts, us, 05544
Schedule
Mon - Fri 8:30 - 5:30, alt. Thurs/Fridays 10:30-7:30, alt Saturdays 8:30 - 3:30 (40 hours) What You'll Do
Summary/Objective: As part of the Branch Management Team, this position supports and contributes to the DCU's Success Sharing goals and initiatives by creating a positive sales and service culture within the branch through effectively leading the teller staff and helping our members achieve their financial goals. Effectively manage branch operations and service levels. Essential Functions: Supervision of the teller line staff, including coaching, development, career growth, hiring, disciplining, writing and delivering periodic and annual evaluations. Provide supervisory branch coverage on alternating Saturdays and as needed. Be fully trained and proficient with security procedures, including handling robbery and member complaints. Manage all aspects of staff performance. Provide training, timely review of performance progress and maintain performance documentation for Tellers. Coach staff to minimize errors and violations of policy and procedures. Ensure that performance evaluations and monthly meetings with staff (Tellers and Teller Specialists) are completed on time. Support Success Sharing by coaching the tellers to achieve their individual sales referral goals and educate members with self-service options. Oversee daily operations of the teller line including adherence to policies and procedures. Provide guidance and assistance to tellers, and approve system supervisor overrides. Assume responsibility for branch cash, negotiable items, nightly branch balancing, including ATM Custodian when required and securing confidential information. Respond to all member complaints and concerns in a timely manner. Perform Teller duties as needed. Accurately process routine transactions such as deposits, withdrawals, loan payments and check cashing. Complete member requests for money orders, treasurer's checks, stop payments, bonds, gift cards, check orders and account file maintenance. Balance vault, coin machine and daily work with minimal errors and in a timely manner while maintaining a cash variance record within guidelines. Perform MSR duties, including knowledge of all DCU products and services. Use established guidelines to obtain Lending Authority, process loan requests, verify all conditions are met and ensure document integrity prior to loan closings. Obtain Mortgage Loan Originator (MLO) authority through NMLS and originate mortgages, and obtain Notary Public certification. Support the auditing of all membership applications, account maintenance forms, new account applications and completed loan files. Provide coverage in other DCU areas such as other branches, Information Center, or support departments. Manage operations when covering a branch by ensuring compliance with policies and procedures and security. Promptly resolve Information Services and maintenance issues as they occur. Identify opportunities to streamline work processes to reduce cost or save time and encourage staff to submit efficiency and process improvement ideas. Perform other job-related duties as assigned.
What You'll Need
High School Diploma or equivalent Prior cash handling experience Verbal and written communication skills Technical skills (Windows, Microsoft Office) Previous customer service experience preferred Ability to obtain NMLS Certification Bilingual skills a plus
What We Do
DCU is the largest credit union headquartered in New England - serving more than one million members in all 50 states. With over 1,700 team members, we strive to make DCU a great place to work with an excellent work-life balance and a community that cares. DCU is an equal-employment opportunity employer, and we value diversity, inclusion, and equity at our company. We evaluate qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. If you're applying for a job and need a reasonable accommodation for any part of the employment process, please send an email to careers@dcu.org and let us know the nature of your request and contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address. DCU is not currently offering Visa transfer/sponsorship for this position. Note: This description contains general information about the role and should not be construed as a contract of employment. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. #INDMI #J-18808-Ljbffr
Mon - Fri 8:30 - 5:30, alt. Thurs/Fridays 10:30-7:30, alt Saturdays 8:30 - 3:30 (40 hours) What You'll Do
Summary/Objective: As part of the Branch Management Team, this position supports and contributes to the DCU's Success Sharing goals and initiatives by creating a positive sales and service culture within the branch through effectively leading the teller staff and helping our members achieve their financial goals. Effectively manage branch operations and service levels. Essential Functions: Supervision of the teller line staff, including coaching, development, career growth, hiring, disciplining, writing and delivering periodic and annual evaluations. Provide supervisory branch coverage on alternating Saturdays and as needed. Be fully trained and proficient with security procedures, including handling robbery and member complaints. Manage all aspects of staff performance. Provide training, timely review of performance progress and maintain performance documentation for Tellers. Coach staff to minimize errors and violations of policy and procedures. Ensure that performance evaluations and monthly meetings with staff (Tellers and Teller Specialists) are completed on time. Support Success Sharing by coaching the tellers to achieve their individual sales referral goals and educate members with self-service options. Oversee daily operations of the teller line including adherence to policies and procedures. Provide guidance and assistance to tellers, and approve system supervisor overrides. Assume responsibility for branch cash, negotiable items, nightly branch balancing, including ATM Custodian when required and securing confidential information. Respond to all member complaints and concerns in a timely manner. Perform Teller duties as needed. Accurately process routine transactions such as deposits, withdrawals, loan payments and check cashing. Complete member requests for money orders, treasurer's checks, stop payments, bonds, gift cards, check orders and account file maintenance. Balance vault, coin machine and daily work with minimal errors and in a timely manner while maintaining a cash variance record within guidelines. Perform MSR duties, including knowledge of all DCU products and services. Use established guidelines to obtain Lending Authority, process loan requests, verify all conditions are met and ensure document integrity prior to loan closings. Obtain Mortgage Loan Originator (MLO) authority through NMLS and originate mortgages, and obtain Notary Public certification. Support the auditing of all membership applications, account maintenance forms, new account applications and completed loan files. Provide coverage in other DCU areas such as other branches, Information Center, or support departments. Manage operations when covering a branch by ensuring compliance with policies and procedures and security. Promptly resolve Information Services and maintenance issues as they occur. Identify opportunities to streamline work processes to reduce cost or save time and encourage staff to submit efficiency and process improvement ideas. Perform other job-related duties as assigned.
What You'll Need
High School Diploma or equivalent Prior cash handling experience Verbal and written communication skills Technical skills (Windows, Microsoft Office) Previous customer service experience preferred Ability to obtain NMLS Certification Bilingual skills a plus
What We Do
DCU is the largest credit union headquartered in New England - serving more than one million members in all 50 states. With over 1,700 team members, we strive to make DCU a great place to work with an excellent work-life balance and a community that cares. DCU is an equal-employment opportunity employer, and we value diversity, inclusion, and equity at our company. We evaluate qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. If you're applying for a job and need a reasonable accommodation for any part of the employment process, please send an email to careers@dcu.org and let us know the nature of your request and contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address. DCU is not currently offering Visa transfer/sponsorship for this position. Note: This description contains general information about the role and should not be construed as a contract of employment. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. #INDMI #J-18808-Ljbffr