Securitas Inc.
GSOC Intelligence & Operations Supervisor
Securitas Inc., Sunnyvale, California, United States, 94085
ESSENTIAL FUNCTIONS
* Supervise daily GSOC operations during assigned shifts, ensuring that all monitoring, incident response, and reporting activities are performed according to policy and standard operating procedures. * Act as the first escalation point for GSOC personnel during incidents or critical events, providing guidance and coordination in real-time. * Conduct shift briefings, task assignments, and debriefs to ensure situational continuity and preparedness across shifts. * Oversee and validate the accuracy and completeness of incident reports, advisories, and logs submitted by Intelligence & Operations Analysts. * Provide coaching, mentorship, and performance feedback to Intelligence & Operations Analysts, fostering skill development and ensuring adherence to quality and compliance standards. * Collaborate with the GSOC Intelligence & Operations Manager on incident investigations, trend analysis, and after-action reviews. * Maintain real-time visibility on global events that may impact LinkedIn's personnel, assets, or operations, and ensure timely dissemination of situational updates to relevant stakeholders. * Coordinate response activities with on-site security personnel, first responders, or law enforcement when required. * Support GSOC system functionality by reporting and tracking technical issues, escalating as appropriate, and conducting basic troubleshooting or liaison with support teams. * Participate in the development, review, and training of SOPs and GSOC guidelines to enhance operational effectiveness. * Track shift-specific metrics, intake volumes, and incident data to support operational reporting and continuous improvement efforts. * Ensure proper shift handovers with detailed briefings, ensuring continuity of knowledge and seamless operational transitions.
QUALIFICATIONS
* 3-5 years of experience in a GSOC, security operations center, or similar security environment. * Prior leadership experience (formal or informal), such as supervising teams or managing shift operations. * Demonstrated ability to respond effectively to incidents, assess risk, and coordinate operational responses. * Strong communication skills-both written and verbal-with the ability to convey information to technical and non-technical audiences. * Proficiency in using security systems and platforms (e.g., Lenel, Milestone, Dataminr, Ontic, Onsolve). * High level of organization, attention to detail, and ability to multitask in high-pressure environments.
PREFERED QUALIFICATIONS
* Associate or bachelor's degree in Criminal Justice, Emergency Management, Homeland Security, or related field-or equivalent relevant experience. * Experience managing, mentoring or training team members. * Familiarity with threat intelligence platforms, crisis communication tools, and emergency management procedures. * Knowledge of international threat environments and geopolitical risk analysis.
MINIMUM HIRING STANDARDS:
* Must have the legal right to work in the USA. * Must have the ability to speak, read, and write English. * Must be willing to participate in the Company's pre-employment screening process, including drug screening and background investigation.
CERTIFICATES, LICENSES, REGISTRATION:
* California Security Guard license.
* CPR/AED/First Aid Training Certification preferred.
COMPENTENCIES
* Demonstrates the ability to manage and motivate GSOC personnel, balancing oversight with mentorship. * Understands GSOC workflows and ensures alignment with policies and objectives. * Capable of managing incidents with composure and strategic thinking, guiding the team through escalation and resolution. * Maintains a broad view of global events and potential threats while prioritizing response actions. * Delivers clear, professional, and timely communications across various channels and stakeholders. * Applies critical thinking and initiative to troubleshoot issues, make decisions, and resolve conflicts. * Skilled in using GSOC platforms and able to identify or escalate technical problems efficiently. * Seeks out ways to enhance GSOC operations through feedback, training, and SOP development.
WORKING CONDITIONS
* This is an onsite role based in a secure facility; remote work is not permitted. * This is a shift-based position with a permanent schedule that may include weekends, holidays, and mandatory overtime. * Prolonged periods of monitoring and desk-based work are necessary. * The environment is fast-paced and high-stakes, demanding continuous situational awareness. * The ability to remain calm under pressure and respond quickly to emergencies or high-impact events is essential. * Regular participation in training and drills is required to ensure ongoing operational readiness.
EOE/M/F/Vet/Disabilities
#AF-PSIL
* Supervise daily GSOC operations during assigned shifts, ensuring that all monitoring, incident response, and reporting activities are performed according to policy and standard operating procedures. * Act as the first escalation point for GSOC personnel during incidents or critical events, providing guidance and coordination in real-time. * Conduct shift briefings, task assignments, and debriefs to ensure situational continuity and preparedness across shifts. * Oversee and validate the accuracy and completeness of incident reports, advisories, and logs submitted by Intelligence & Operations Analysts. * Provide coaching, mentorship, and performance feedback to Intelligence & Operations Analysts, fostering skill development and ensuring adherence to quality and compliance standards. * Collaborate with the GSOC Intelligence & Operations Manager on incident investigations, trend analysis, and after-action reviews. * Maintain real-time visibility on global events that may impact LinkedIn's personnel, assets, or operations, and ensure timely dissemination of situational updates to relevant stakeholders. * Coordinate response activities with on-site security personnel, first responders, or law enforcement when required. * Support GSOC system functionality by reporting and tracking technical issues, escalating as appropriate, and conducting basic troubleshooting or liaison with support teams. * Participate in the development, review, and training of SOPs and GSOC guidelines to enhance operational effectiveness. * Track shift-specific metrics, intake volumes, and incident data to support operational reporting and continuous improvement efforts. * Ensure proper shift handovers with detailed briefings, ensuring continuity of knowledge and seamless operational transitions.
QUALIFICATIONS
* 3-5 years of experience in a GSOC, security operations center, or similar security environment. * Prior leadership experience (formal or informal), such as supervising teams or managing shift operations. * Demonstrated ability to respond effectively to incidents, assess risk, and coordinate operational responses. * Strong communication skills-both written and verbal-with the ability to convey information to technical and non-technical audiences. * Proficiency in using security systems and platforms (e.g., Lenel, Milestone, Dataminr, Ontic, Onsolve). * High level of organization, attention to detail, and ability to multitask in high-pressure environments.
PREFERED QUALIFICATIONS
* Associate or bachelor's degree in Criminal Justice, Emergency Management, Homeland Security, or related field-or equivalent relevant experience. * Experience managing, mentoring or training team members. * Familiarity with threat intelligence platforms, crisis communication tools, and emergency management procedures. * Knowledge of international threat environments and geopolitical risk analysis.
MINIMUM HIRING STANDARDS:
* Must have the legal right to work in the USA. * Must have the ability to speak, read, and write English. * Must be willing to participate in the Company's pre-employment screening process, including drug screening and background investigation.
CERTIFICATES, LICENSES, REGISTRATION:
* California Security Guard license.
* CPR/AED/First Aid Training Certification preferred.
COMPENTENCIES
* Demonstrates the ability to manage and motivate GSOC personnel, balancing oversight with mentorship. * Understands GSOC workflows and ensures alignment with policies and objectives. * Capable of managing incidents with composure and strategic thinking, guiding the team through escalation and resolution. * Maintains a broad view of global events and potential threats while prioritizing response actions. * Delivers clear, professional, and timely communications across various channels and stakeholders. * Applies critical thinking and initiative to troubleshoot issues, make decisions, and resolve conflicts. * Skilled in using GSOC platforms and able to identify or escalate technical problems efficiently. * Seeks out ways to enhance GSOC operations through feedback, training, and SOP development.
WORKING CONDITIONS
* This is an onsite role based in a secure facility; remote work is not permitted. * This is a shift-based position with a permanent schedule that may include weekends, holidays, and mandatory overtime. * Prolonged periods of monitoring and desk-based work are necessary. * The environment is fast-paced and high-stakes, demanding continuous situational awareness. * The ability to remain calm under pressure and respond quickly to emergencies or high-impact events is essential. * Regular participation in training and drills is required to ensure ongoing operational readiness.
EOE/M/F/Vet/Disabilities
#AF-PSIL