SpringHill Suites Chicago Elmhurst/Oakbrook Area
Guest Service Agent
SpringHill Suites Chicago Elmhurst/Oakbrook Area, Elmhurst, Illinois, United States, 60126
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Guest Service Agent
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SpringHill Suites Chicago Elmhurst/Oakbrook Area 14 hours ago Be among the first 25 applicants Join to apply for the
Guest Service Agent
role at
SpringHill Suites Chicago Elmhurst/Oakbrook Area Get AI-powered advice on this job and more exclusive features. SpringHill Suites Chicago Elmhurst/Oakbrook Area provided pay range
This range is provided by SpringHill Suites Chicago Elmhurst/Oakbrook Area. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range
$18.00/hr - $18.00/hr Opportunity: Guest Service Agent
Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. Opportunity: Guest Service Agent
Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards.
Your Growth Path
Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager
Your Focus
Immediately greet guests and offer to assist with their needs. Register and assign guests to hotel rooms. Establish methods of payment and verify credit. Make and confirm reservations. Compute bills, collect payments, and make change for guests. Transmit and receive messages, using telephones or the PMS system. Respond to guest requests in a timely manner. Receive and resolve guest complaints, elevating to supervisor if necessary. Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms. Perform bookkeeping activities, such as balancing accounts and conducting audits. Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction. Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards. Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods. Ensure overall guest satisfaction. Perform other duties as requested by management.
Your Background and Skill
High School diploma or equivalent preferred. Previous customer service experience or equivalent training required. Knowledge of PMS systems preferred.
HHM Hotels Benefits And Perks
Competitive wages for full time and part time opportunities Medical, Dental and Vision Health Insurance Paid Time Off 401k Company Match Daily Pay Free Basic Life Insurance 24/7 access to TELUS Health, a confidential work-life resource. Travel Discounts Commuter Transit and Commuter Parking Benefits Employee Assistance and Wellness Program Educational/Professional Development Referral Bonus Program
Work Environment and Context
Work schedule varies and may include working on holidays, weekends and alternate shifts. Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching.
What We Believe
People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It Seniority level
Seniority level Entry level Employment type
Employment type Full-time Job function
Job function Other Industries Hotels and Motels Referrals increase your chances of interviewing at SpringHill Suites Chicago Elmhurst/Oakbrook Area by 2x Get notified about new Guest Service Representative jobs in
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Guest Service Agent
role at
SpringHill Suites Chicago Elmhurst/Oakbrook Area 14 hours ago Be among the first 25 applicants Join to apply for the
Guest Service Agent
role at
SpringHill Suites Chicago Elmhurst/Oakbrook Area Get AI-powered advice on this job and more exclusive features. SpringHill Suites Chicago Elmhurst/Oakbrook Area provided pay range
This range is provided by SpringHill Suites Chicago Elmhurst/Oakbrook Area. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range
$18.00/hr - $18.00/hr Opportunity: Guest Service Agent
Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. Opportunity: Guest Service Agent
Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards.
Your Growth Path
Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager
Your Focus
Immediately greet guests and offer to assist with their needs. Register and assign guests to hotel rooms. Establish methods of payment and verify credit. Make and confirm reservations. Compute bills, collect payments, and make change for guests. Transmit and receive messages, using telephones or the PMS system. Respond to guest requests in a timely manner. Receive and resolve guest complaints, elevating to supervisor if necessary. Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms. Perform bookkeeping activities, such as balancing accounts and conducting audits. Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction. Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards. Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods. Ensure overall guest satisfaction. Perform other duties as requested by management.
Your Background and Skill
High School diploma or equivalent preferred. Previous customer service experience or equivalent training required. Knowledge of PMS systems preferred.
HHM Hotels Benefits And Perks
Competitive wages for full time and part time opportunities Medical, Dental and Vision Health Insurance Paid Time Off 401k Company Match Daily Pay Free Basic Life Insurance 24/7 access to TELUS Health, a confidential work-life resource. Travel Discounts Commuter Transit and Commuter Parking Benefits Employee Assistance and Wellness Program Educational/Professional Development Referral Bonus Program
Work Environment and Context
Work schedule varies and may include working on holidays, weekends and alternate shifts. Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching.
What We Believe
People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It Seniority level
Seniority level Entry level Employment type
Employment type Full-time Job function
Job function Other Industries Hotels and Motels Referrals increase your chances of interviewing at SpringHill Suites Chicago Elmhurst/Oakbrook Area by 2x Get notified about new Guest Service Representative jobs in
Elmhurst, IL . Customer Service Representative - State Farm Agent Team Member
Customer Service Representative - State Farm Agent Team Member
Berwyn, IL $55,000.00-$75,000.00 7 months ago Future Opening: Customer Service Representative - State Farm Agent Team Member
Customer Service Representative - State Farm Agent Team Member
Guest Service Advocate (Customer Service)
Bolingbrook, IL $54,900.00-$67,500.00 2 days ago Part Time/Remote - Customer Communication Dispatch II Coordinator
Customer Service Representative - State Farm Agent Team Member
Bartlett, IL $40,000.00-$50,000.00 10 months ago Customer Service Representative - Futures Clearing
Chicago, IL $75,000.00-$105,000.00 1 week ago Call Taker Dispatcher (Customer Service Rep) Day Shift + Night Shifts Available
Customer Service Representative (West Chicago)
Customer Service Representative - State Farm Agent Team Member
Customer Service Representative - Phone and Chat - Chicago, IL
Itasca, IL $59,000.00-$62,000.00 3 weeks ago Westchester, IL $58,160.00-$77,546.67 1 week ago Part Time/Remote - Customer Communication Dispatch II Coordinator
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr