Chenega MIOS SBU is hiring: Hardware/Software Field Service Technician in Virgin

Overview

Join to apply for the Hardware/Software Field Service Technician role at Chenega MIOS SBU.

OCONUS – Are you ready to enhance your skills and build your career in a rapidly evolving business climate? If so, Chenega Military, Intelligence & Operations Support (MIOS) could be the place for you. Join our team of professionals who support large-scale government operations by leveraging cutting-edge technology and take your career to the next level!

Summary: We deliver essential technology services to our customers in support of their missions to sustain the national security and economic interests of our nation. SecuriGence is seeking a Hardware / Software Field Service Technician to support the Department of State Bureau of International Narcotics and Law Enforcement Affairs Office of Aviation (INL/A). Help us solve problems with Innovation Through Intelligence.

Responsibilities

• Troubleshoot and resolve common hardware and network issues including video cards, desktop/laptop issues, cabling and physical layer networking issues, and printer troubleshooting and/or maintenance.
• Provide local and remote Technical Support Services for end users.
• Diagnose and resolve problems with desktop systems, printers, digital senders, mobile devices, and other standard office equipment.
• Complete basic hardware work as directed, such as cable management, desktop PC installation, monitors, KVMs, and laptop imaging and issuance.
• Provide input and update to standard operating procedures.
• Conduct validation of ticket information to ensure completeness and accuracy and escalate issues via the ticketing system and request for assistance as needed.
• Participate in/lead special projects and day‑to‑day operations.
• Consistently remain customer-focused and provide a high level of customer service.
• Interact daily with supervisor, peers, and customers and provide polite and friendly customer service.
• Perform administrative and operational tasks aligned with established standards, policies, and procedures.
• May provide leadership to small teams or team members.
• Experience with satellite communications systems such as Starlink.
• Other duties may be assigned to meet mission and customer needs.

Skills and Experience

• Proven experience with Windows operating systems, demonstrating versatility in managing diverse environments.
• Advanced proficiency in Windows Server, infrastructure management, PowerShell scripting, and Linux administration.
• Hands-on experience with SCCM, OS management, DNS, SAN, group policy, DHCP, and Microsoft Windows technologies.
• Strong analytical and troubleshooting skills to diagnose and resolve complex technical issues effectively.
• Experience with satellite communications systems such as Starlink.

Qualifications

• Minimum 4 years' experience.
• Secret clearance
• IT certifications preferred but not mandatory (e.g., Network+, Security+, A+, CYSA+)

Growth and Benefits

We offer professional development opportunities and hands-on experience in a global, fast-changing business world. Our culture focuses on well-being and supporting employees to grow throughout their careers. We provide a broad range of benefits and opportunities to continue to develop skills.

Legal and Miscellaneous

Chenega MIOS is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, or protected veteran status and will not be discriminated against on basis of disability. We participate in the E-Verify Employment Verification Program.

Seniority level: Mid-Senior level

Employment type: Full-time

Job function: Information Technology

Industries: Defense and Space Manufacturing