Puget Collision is hiring: Production Assistant in Orange
Puget Collision, Orange, CA, United States, 92613
Overview
Job Description
Job Description
Job Overview :
The Production Assistant is a versatile position that will support daily operations in a fast-paced environment. The Hybrid Production Assistant will play a critical role in ensuring operational efficiency by providing front desk coverage, managing parts procurement, and assisting with vehicle detailing and lot management. This position Center Leader dedicated to high-level tasks like HR, payroll, production planning, and leadership communication.
The ideal candidate is organized, customer-focused, and adaptable, with a strong work ethic to handle diverse responsibilities. This full-time, hourly position offers competitive pay, opportunities for growth, and a dynamic work environment.
Responsibilities
Front Desk Support and Customer Service (30% of Time)
- Phone and Customer Interaction : Answering incoming calls promptly, addressing customer inquiries, scheduling appointments, and routing calls to the appropriate team members as needed.
- Front Desk Coverage : Greet walk-in customers professionally, assist with check-ins, and provide updates on repair status to enhance customer satisfaction.
- Administrative Support : Assist the Center Leader and Estimator with managing door traffic, coordinating customer drop-offs and pick-ups, and maintaining a welcoming front office environment.
- Communication Liaison : Relay messages between customers, staff, and leadership ensuring clear and timely information flow.
Parts Procurement and Inventory Management (40% of Time)
- Order Management : Confirm drop-off orders, verify part accuracy, and ensure timely delivery of parts to meet repair schedules.
- Parts Distribution : Perform mirror matching to confirm part compatibility, deliver parts to Body Technicians and Painter, and maintain an organized parts storage area.
- Invoice Processing : Post parts invoices accurately in shop management software (e.g., CCC One or similar), ensuring proper cost tracking.
- Returns and Credits : Coordinate parts returns, secure credits from suppliers, and post credits to maintain accurate financial records.
- Invoice Tracking : Assist in keeping the unposted invoice tracker clean by reconciling pending invoices and flagging discrepancies.
- Vendor Communication : Liaise with parts suppliers to resolve issues, negotiate credits, and maintain strong vendor relationships.
Vehicle Detailing, Lot Management, and General Support (30% of Time)
- Vehicle Detailing : Clean and detail vehicles for delivery, ensuring a polished appearance that meets customer expectations.
- Lot Porter Duties : Move vehicles around the shop and lot, stage cars for repair or delivery, and maintain an organized parking area.
- Shop and Office Maintenance : Keep the shop floor, office, and customer areas clean and presentable, including sweeping, trash removal, and restocking supplies.
- Ad Hoc Support : Provide daily assistance to the team, such as running errands, organizing tools, or supporting urgent tasks to maintain workflow.
- Team Collaboration : Work closely with Body Technicians and Painter to ensure smooth handoffs and timely completion of repairs.
Skills / Qualifications
Required :
- Experience : Minimum 1 year of experience in an auto body shop, automotive repair, or customer service role, with familiarity in administrative or hands-on tasks.
- Strong organizational skills and multitasking abilities to manage front desk, parts, and detailing duties simultaneously.
- Excellent communication and customer service skills to interact with clients and team members professionally.
- Basic computer proficiency for invoice tracking and shop management software (e.g., CCC One, Mitchell, or Autoflow).
- Physical ability to lift up to 50 lbs., move vehicles, and perform detailing tasks.
- Education : High School diploma or equivalent
- Availability : Full-Time availability with flexibility for occasional overtime during peak periods.
- Driver’s License : Valid California driver’s license with a clean driving record for lot porter duties.
Preferred :
- Experience : 2+ years in a body shop or automotive environment, with exposure to parts procurement or inventory management.
- Certifications : Basic automotive certifications (e.g., I-CAR non-structural training) or familiarity with ADAS-equipped vehicles.
- Software Knowledge : Experience with CCC One, Parts Trader, OPStrax or similar shop management tools for parts and invoice tracking.
- Bilingual Skills : Proficiency in Spanish to assist diverse customers and vendors.
Behavioral Excellence Required :
- Perform all assigned responsibilities according to the Company SOP.
- Continuously strive to improve the efficiency of the center and be willing to participate in company meetings and training programs which are sponsored by the company.
- Maintain a positive attitude and demonstrate characteristics of a professional leader.
- Uphold the company’s non-disclosure and confidentiality policies and agreements.
Work Environment
- Physical Demands : Role involves standing, walking, lifting, and moving vehicles in a shop environment with exposure to noise, dust, and automotive chemicals.
- Team Dynamic : Collaborative, fast-paced setting with a small, dedicated team focused on quality repairs and customer satisfaction.
- Hybrid Job Duties : Combines administrative (front desk, parts tracking) and hands-on (detailing, lot porter) tasks, requiring adaptability and initiative.
Compensation and Benefits
- Pay : Competitive hourly wage, commensurate with experience.
- Benefit Availability : Medical, Dental, Vision, 401(k) match, and Paid Time Off.
- Career Growth : Potential to advance into roles in Parts or Estimating.