The Friedkin Group
Experienced Service Consultant - Northside Lexus
The Friedkin Group, Spring, Texas, us, 77391
Overview
Experienced Service Consultant- Northside Lexus
Our Service Consultants are the face of our service department. That means greeting every customer with a smile and using your customer driven personality to understand their repair needs while making them feel confident that these repair needs will be met. You\'ll also act as the liaison between the customer and our Service Technicians, ensuring you are keeping the customer up to date on repair times, estimates, and when the vehicle is ready for pickup.
Essential Job Responsibilities
Upselling additional services using low-pressure, high-integrity methods
Providing accurate repair/maintenance estimates
Adhering to policies on vehicle care and operation
Following up on each repair, keeping customers informed of progress, and notifying customers when vehicles are ready for pickup
Reviewing and explaining repairs and associated costs to customers
Handling minor customer concerns and complaints, and keeping the Service Manager informed of potential issues
Maintaining Customer Satisfaction Index (CSI) scores in accordance with dealership standards
Requirements
Demonstrates ability to work professionally and courteously with team members
Ability to work in a fast-paced work environment
Organizational and time management skills
Outstanding customer service skills
Education and/or Experience
High School diploma or general education degree (GED); minimum of three years as an automotive Service Consultant required; or an equivalent combination of education and experience.
What We Offer
A Well-Established Company and Stellar Reputation
Competitive Pay Plans
Vacation and Holiday Pay
Excellent Medical, Dental & Vision Insurance
Life and Disability Insurance
401(k) Investment Plan with Employer Match
Employee Assistance Program
Education Assistance
Voluntary Benefits and much more!
About our Company Our Talent Team recruits talent to complement both our Westside and Northside Lexus dealerships. With our recent business growth, we are in need of quality individuals to staff our dealership needs. We seek individuals who have the highest level of integrity, a stable work history, a commitment to relentless customer satisfaction, and a desire for a long-term profitable career. If you\'re looking for a rewarding career using your outstanding customer service skills, apply today.
Check us out on Social Media :
Northside Lexus Facebook
Northside Lexus Instagram
The Friedkin Group and its affiliates are equal opportunity employers and maintain drug-free workplaces by conducting pre-employment drug testing.
#J-18808-Ljbffr
Our Service Consultants are the face of our service department. That means greeting every customer with a smile and using your customer driven personality to understand their repair needs while making them feel confident that these repair needs will be met. You\'ll also act as the liaison between the customer and our Service Technicians, ensuring you are keeping the customer up to date on repair times, estimates, and when the vehicle is ready for pickup.
Essential Job Responsibilities
Upselling additional services using low-pressure, high-integrity methods
Providing accurate repair/maintenance estimates
Adhering to policies on vehicle care and operation
Following up on each repair, keeping customers informed of progress, and notifying customers when vehicles are ready for pickup
Reviewing and explaining repairs and associated costs to customers
Handling minor customer concerns and complaints, and keeping the Service Manager informed of potential issues
Maintaining Customer Satisfaction Index (CSI) scores in accordance with dealership standards
Requirements
Demonstrates ability to work professionally and courteously with team members
Ability to work in a fast-paced work environment
Organizational and time management skills
Outstanding customer service skills
Education and/or Experience
High School diploma or general education degree (GED); minimum of three years as an automotive Service Consultant required; or an equivalent combination of education and experience.
What We Offer
A Well-Established Company and Stellar Reputation
Competitive Pay Plans
Vacation and Holiday Pay
Excellent Medical, Dental & Vision Insurance
Life and Disability Insurance
401(k) Investment Plan with Employer Match
Employee Assistance Program
Education Assistance
Voluntary Benefits and much more!
About our Company Our Talent Team recruits talent to complement both our Westside and Northside Lexus dealerships. With our recent business growth, we are in need of quality individuals to staff our dealership needs. We seek individuals who have the highest level of integrity, a stable work history, a commitment to relentless customer satisfaction, and a desire for a long-term profitable career. If you\'re looking for a rewarding career using your outstanding customer service skills, apply today.
Check us out on Social Media :
Northside Lexus Facebook
Northside Lexus Instagram
The Friedkin Group and its affiliates are equal opportunity employers and maintain drug-free workplaces by conducting pre-employment drug testing.
#J-18808-Ljbffr