Driivz
Overview
Join Driivz, a Vontier company, a leader in the e-mobility platform for global charge point operators and electric mobility service providers. We enable clients to efficiently manage networks and provide EV drivers with an exceptional charging experience. We operate in over 30 countries across the US, Europe, and Asia, facilitating hundreds of millions of charging events for millions of EV drivers and managing more than 100,000 public chargers. We serve customers including global industry leaders such as EVgo, Volvo Group, Shell, Circle K, Mer, Recharge, Kople, ESB, CEZ, MOL Group, and eMobility Power. We welcome you to collaborate with bright, innovative minds driving the e-mobility industry forward and building a greener future. For more information, please visit
http://www.driivz.com . Job Title:
Technical Customer Support Engineer Responsibilities
Support Driivz customers issues/queries/incidents (B2B) per SLA. Adapt to frequent context switching and manage multiple issues/projects with strong ownership and prioritization. Build strong relationships with customers and operators to ensure their success. Requirements
At least
3 years
experience as a Technical Support Engineer. Proven experience in production environments (preferred cloud-based — AWS, GCP). Excellent analytics and investigation skills. Familiarity with database concepts (preferred SQL experience). Advanced knowledge of basic network functions, standards, and protocols (e.g., proxies, SSL, HTTP). Ability to manage time effectively and balance multiple tasks with varying priority and urgency. Experience with monitoring systems (e.g., Grafana). Experience with ticketing systems (Zendesk, Jira). Experience in both Windows and Linux environments (Ubuntu preferred). Script knowledge (Bash/Perl/Python, etc.) is an advantage. Qualifications
Seniority level: Mid-Senior level Employment type: Full-time Job function: Customer Service Industries: Software Development
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Join Driivz, a Vontier company, a leader in the e-mobility platform for global charge point operators and electric mobility service providers. We enable clients to efficiently manage networks and provide EV drivers with an exceptional charging experience. We operate in over 30 countries across the US, Europe, and Asia, facilitating hundreds of millions of charging events for millions of EV drivers and managing more than 100,000 public chargers. We serve customers including global industry leaders such as EVgo, Volvo Group, Shell, Circle K, Mer, Recharge, Kople, ESB, CEZ, MOL Group, and eMobility Power. We welcome you to collaborate with bright, innovative minds driving the e-mobility industry forward and building a greener future. For more information, please visit
http://www.driivz.com . Job Title:
Technical Customer Support Engineer Responsibilities
Support Driivz customers issues/queries/incidents (B2B) per SLA. Adapt to frequent context switching and manage multiple issues/projects with strong ownership and prioritization. Build strong relationships with customers and operators to ensure their success. Requirements
At least
3 years
experience as a Technical Support Engineer. Proven experience in production environments (preferred cloud-based — AWS, GCP). Excellent analytics and investigation skills. Familiarity with database concepts (preferred SQL experience). Advanced knowledge of basic network functions, standards, and protocols (e.g., proxies, SSL, HTTP). Ability to manage time effectively and balance multiple tasks with varying priority and urgency. Experience with monitoring systems (e.g., Grafana). Experience with ticketing systems (Zendesk, Jira). Experience in both Windows and Linux environments (Ubuntu preferred). Script knowledge (Bash/Perl/Python, etc.) is an advantage. Qualifications
Seniority level: Mid-Senior level Employment type: Full-time Job function: Customer Service Industries: Software Development
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