Soundtrack
Overview
Join to apply for the
Customer Success Manager
role at
Soundtrack . Soundtrack is a B2B company providing music streaming services for businesses. We serve customers ranging from small cafés to large brands. We value product-led growth and product-led sales, with a collaborative team including Sales, Customer Success and Partner groups, along with designers, engineers and music specialists. The Role
Soundtrack is expanding its presence in the United States. This role is remote initially and sits within Soundtrack’s Revenue team. You will manage your own portfolio of US customers, ensuring high satisfaction and opportunities for growth and expansion. Responsibilities
Manage a portfolio of customers and drive retention and growth by understanding their business needs and helping them succeed Build strong relationships with customers through video calls and email Guide new customers through Soundtrack products, including training and inspiration, to ensure quick value and adoption Collaborate with internal teams and align resources to achieve results Ensure portfolio growth over time Participate in internal projects that support customer experience and scalability, such as customer case studies and process optimization About You
You love music and are driven and entrepreneurial, while being a team player Adaptable to change, prioritizes effectively, remains humble, open, curious and detail-oriented You Would Describe Yourself As
Passionate about guiding customers to success and helping them reach goals Enjoy working with digital products and software Able to work independently, take initiative and plan your time while thriving as part of a team Interested in driving scalability and customer experience using digital tools, automations and AI Confident in contract renewals and negotiations Skilled at building relationships with stakeholders, including users and executives Comfortable managing a large customer portfolio at scale Requirements
2-3 years of experience as a Customer Success Manager or Account Executive in a SaaS business, preferably B2B, targeting the US market Experience with mid-size businesses and a product-led approach, using customer data to drive success Based in New York to support office plans and align with Sweden time zone Understanding of the US business environment and culture Excellent English communication skills, written and spoken; additional languages are a bonus Solid experience with CRM tools like HubSpot or Salesforce Bachelor’s degree in economics, business administration or related field Beneficial Requirements
Experience working remotely and independently Background with Pro-AV integrators, audio manufacturers or similar where you support customers with technical audio solutions Ability to bridge technical knowledge with consultative sales as a trusted advisor Location
New York Benefits
Soundtrack offers a competitive benefits package; the company is actively evaluating options as a new business. Compensation
Salary: $75,000-$100,000 The salary range follows local requirements and may vary based on experience, location, and qualifications. The offer is tailored to the candidate. Note: Salary is not performance-based; applicable bonus is included in the stated range. We value diversity and encourage applicants from all backgrounds and identities. We reserve the right to close the vacancy early if a suitable candidate is identified. Application Process
Applications are accepted via our career page only. We do not accept applications by e-mail. Employment Terms
This position is at-will employment. Either party may end the employment relationship at any time, with or without cause or notice. The company reserves the right to modify duties or terms of the position. Reasonable accommodations are provided for disabilities or religious observances.
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Join to apply for the
Customer Success Manager
role at
Soundtrack . Soundtrack is a B2B company providing music streaming services for businesses. We serve customers ranging from small cafés to large brands. We value product-led growth and product-led sales, with a collaborative team including Sales, Customer Success and Partner groups, along with designers, engineers and music specialists. The Role
Soundtrack is expanding its presence in the United States. This role is remote initially and sits within Soundtrack’s Revenue team. You will manage your own portfolio of US customers, ensuring high satisfaction and opportunities for growth and expansion. Responsibilities
Manage a portfolio of customers and drive retention and growth by understanding their business needs and helping them succeed Build strong relationships with customers through video calls and email Guide new customers through Soundtrack products, including training and inspiration, to ensure quick value and adoption Collaborate with internal teams and align resources to achieve results Ensure portfolio growth over time Participate in internal projects that support customer experience and scalability, such as customer case studies and process optimization About You
You love music and are driven and entrepreneurial, while being a team player Adaptable to change, prioritizes effectively, remains humble, open, curious and detail-oriented You Would Describe Yourself As
Passionate about guiding customers to success and helping them reach goals Enjoy working with digital products and software Able to work independently, take initiative and plan your time while thriving as part of a team Interested in driving scalability and customer experience using digital tools, automations and AI Confident in contract renewals and negotiations Skilled at building relationships with stakeholders, including users and executives Comfortable managing a large customer portfolio at scale Requirements
2-3 years of experience as a Customer Success Manager or Account Executive in a SaaS business, preferably B2B, targeting the US market Experience with mid-size businesses and a product-led approach, using customer data to drive success Based in New York to support office plans and align with Sweden time zone Understanding of the US business environment and culture Excellent English communication skills, written and spoken; additional languages are a bonus Solid experience with CRM tools like HubSpot or Salesforce Bachelor’s degree in economics, business administration or related field Beneficial Requirements
Experience working remotely and independently Background with Pro-AV integrators, audio manufacturers or similar where you support customers with technical audio solutions Ability to bridge technical knowledge with consultative sales as a trusted advisor Location
New York Benefits
Soundtrack offers a competitive benefits package; the company is actively evaluating options as a new business. Compensation
Salary: $75,000-$100,000 The salary range follows local requirements and may vary based on experience, location, and qualifications. The offer is tailored to the candidate. Note: Salary is not performance-based; applicable bonus is included in the stated range. We value diversity and encourage applicants from all backgrounds and identities. We reserve the right to close the vacancy early if a suitable candidate is identified. Application Process
Applications are accepted via our career page only. We do not accept applications by e-mail. Employment Terms
This position is at-will employment. Either party may end the employment relationship at any time, with or without cause or notice. The company reserves the right to modify duties or terms of the position. Reasonable accommodations are provided for disabilities or religious observances.
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