ServiceNow
Overview
ServiceNow is a global leader delivering AI-enhanced cloud technology to customers worldwide. This role focuses on engaging with Portfolio Management (PM) customers to drive adoption and value realization of PM products. Responsibilities
Work 1:1 with PM’s most strategic customers to drive adoption of new product capabilities and functionality. Resolve customer challenges to support product adoption and achieve faster time to value. Design and architect technical approaches and solutions for PM customers. Develop a deep understanding of PM strategic customers and their use of PM products; build strong stakeholder relationships. Influence and provide recommendations to customers and partners on the intended use of PM products to ensure adoption and expansion across teams. Proactively resolve customer escalations and advise customers on how PM products help achieve desired outcomes and value. Interpret product usage data and dashboards to identify customers at adoption or renewal risk. Develop and leverage relationships across the ServiceNow organization (Product Management, Account teams, Sales, Customer Outcomes, Partners, Renewals, Impact Squads, Support, and others) to resolve challenges and mitigate renewal risk. Be the voice of the customers by providing feedback to PM on product functionality to help advance PM roadmaps. Support Customer Outcomes and Partners delivering new product functionality to customers. Contribute to the ongoing expertise of the Product Excellence team. Qualifications
6+ years of related experience / 4+ years’ experience working with customers and cross functional teams. 2+ years of experience with the ServiceNow platform in a technical capacity: developer, solution architect, technical consultant, or other relevant role. Knowledge of different PM methodologies (Waterfall, Hybrid, Agile, SAFe). Ability to manipulate and analyze data, create dashboards and other visual aids. Ability to influence and handle tough customer situations. Ability to develop remediation plans for escalated customers to preserve RACV. Ability to develop customer roadmaps for adoption of PM products. Detail oriented and able to manage and track operational processes. A hands-on individual who can roll up their sleeves, work with others and advise customers. Knowledge of PM products and the ServiceNow Platform. Knowledge of other industry products such as Jira & ADO. Fanatical about customer success and assisting customers. You are a great teammate. Additional Information
Work Personas
— We accommodate a distributed workforce with flexible, remote, or in-office arrangements. Eligibility is determined by work location. Learn more (note: link removed). Equal Opportunity Employer
— ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other protected category. Legal requirements for arrest or conviction records apply where applicable. Accommodations
— We provide accessible options for candidates requiring accommodations during the application process; contact globaltalentss@servicenow.com for assistance. Export Control Regulations
— Positions requiring access to controlled technology may require export control approval. Employment is contingent upon obtaining any necessary export licenses or approvals. From Fortune. 2025 Fortune Media IP Limited. All rights reserved. Used under license.
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ServiceNow is a global leader delivering AI-enhanced cloud technology to customers worldwide. This role focuses on engaging with Portfolio Management (PM) customers to drive adoption and value realization of PM products. Responsibilities
Work 1:1 with PM’s most strategic customers to drive adoption of new product capabilities and functionality. Resolve customer challenges to support product adoption and achieve faster time to value. Design and architect technical approaches and solutions for PM customers. Develop a deep understanding of PM strategic customers and their use of PM products; build strong stakeholder relationships. Influence and provide recommendations to customers and partners on the intended use of PM products to ensure adoption and expansion across teams. Proactively resolve customer escalations and advise customers on how PM products help achieve desired outcomes and value. Interpret product usage data and dashboards to identify customers at adoption or renewal risk. Develop and leverage relationships across the ServiceNow organization (Product Management, Account teams, Sales, Customer Outcomes, Partners, Renewals, Impact Squads, Support, and others) to resolve challenges and mitigate renewal risk. Be the voice of the customers by providing feedback to PM on product functionality to help advance PM roadmaps. Support Customer Outcomes and Partners delivering new product functionality to customers. Contribute to the ongoing expertise of the Product Excellence team. Qualifications
6+ years of related experience / 4+ years’ experience working with customers and cross functional teams. 2+ years of experience with the ServiceNow platform in a technical capacity: developer, solution architect, technical consultant, or other relevant role. Knowledge of different PM methodologies (Waterfall, Hybrid, Agile, SAFe). Ability to manipulate and analyze data, create dashboards and other visual aids. Ability to influence and handle tough customer situations. Ability to develop remediation plans for escalated customers to preserve RACV. Ability to develop customer roadmaps for adoption of PM products. Detail oriented and able to manage and track operational processes. A hands-on individual who can roll up their sleeves, work with others and advise customers. Knowledge of PM products and the ServiceNow Platform. Knowledge of other industry products such as Jira & ADO. Fanatical about customer success and assisting customers. You are a great teammate. Additional Information
Work Personas
— We accommodate a distributed workforce with flexible, remote, or in-office arrangements. Eligibility is determined by work location. Learn more (note: link removed). Equal Opportunity Employer
— ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other protected category. Legal requirements for arrest or conviction records apply where applicable. Accommodations
— We provide accessible options for candidates requiring accommodations during the application process; contact globaltalentss@servicenow.com for assistance. Export Control Regulations
— Positions requiring access to controlled technology may require export control approval. Employment is contingent upon obtaining any necessary export licenses or approvals. From Fortune. 2025 Fortune Media IP Limited. All rights reserved. Used under license.
#J-18808-Ljbffr