Amazon Web Services (AWS) is hiring: Senior Delivery Consultant - Connect and Le

Senior Delivery Consultant - Connect and Lex, Amazon Connect Center of Excellence

Join Amazon Web Services (AWS) as a Senior Delivery Consultant to design, implement, and manage AWS solutions that meet customers' technical requirements and business objectives.

The Amazon Web Services Professional Services (ProServe) team is seeking a skilled Delivery Consultant to join their team. In this role, you'll work closely with customers to provide technical expertise and best practices throughout the project lifecycle.

Key responsibilities include:

• Designing and implementing complex, scalable, and secure AWS solutions tailored to customer needs
• Providing technical guidance and troubleshooting support throughout project delivery
• Collaborating with stakeholders to gather requirements and propose effective migration strategies
• Acting as a trusted advisor to customers on industry trends and emerging technologies
• Sharing knowledge within the organization through mentoring, training, and creating reusable artifacts

Basic qualifications:

• 5+ years of experience in cloud architecture and implementation
• Bachelor's degree in Computer Science, Engineering, or related field, or equivalent experience
• 5+ years of experience as a contact center technology architect, enterprise IT Architect, or senior contact center developer working with leading contact center technology platforms and applications
• 3+ years designing and implementing NLP/NLU (IVR or chat) solutions using at least one major conversational AI framework
• 3+ years hands-on coding experience with REST APIs and web services, including successful integration of 3+ contact center platforms

Preferred qualifications:

• AWS experience preferred, with proficiency in a wide range of AWS services
• AWS Professional level certifications preferred
• Experience with automation and scripting
• Knowledge of security and compliance standards
• Strong communication skills with the ability to explain technical concepts to both technical and non-technical audiences
• Knowledge of Amazon Connect or Amazon Lex capabilities, benefits, and required deployment skills

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.