Guest Service Agent - Conrad Indianapolis Job at Conrad Indianapolis in Indianap

Overview

Conrad Indianapolis is looking for a Guest Service Agent to join the Front Desk Team. This is an opportunity to grow your career in a Fortune 500 company within a sophisticated luxury brand. Conrad Indianapolis is a 23-story hotel with 241 rooms, 15,000 square feet of banquet space, and 3 food and beverage outlets: The Capital Grille, Tastings - Wine Bar & Bistro, and in-room dining.

Responsibilities

• Greet guests and complete the registration process to include inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet, and ensuring the guest knows the location of their room or has a bell person accompany them
• Assist guests with check-out including ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
• Demonstrate thorough knowledge of hotel information including room categories, room rates, packages, promotions, the local area and other general product knowledge; answer guest questions and inquiries
• Use up-selling techniques to promote hotel services and facilities and maximize room occupancy
• Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
• Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
• Receive, input, retrieve and relay messages to guests

What are we looking for?

• Demonstration of Hilton values: Hospitality, Integrity, Leadership, Teamwork, Ownership, and Now
• Key attributes: Quality, Productivity, Dependability, Customer Focus, Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company with a vision to fill the earth with the light and warmth of hospitality. Our benefits support the mental and physical wellbeing of team members in a diverse and inclusive environment, including:

• DailyPay access to earned wages
• Medical Insurance Coverage for you and your family
• Mental Health Resources
• Best-in-Class Paid Time Off (PTO)
• Go Hilton travel discount program
• Parental leave
• Matching 401(k)
• Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
• Debt-free education opportunities (credentials, certificates, and more)
• Career growth and development
• Team Member Resource Groups
• Recognition and rewards programs

Work Location

Conrad Indianapolis

Schedule

Full-time

Brand

Conrad Hotels & Resorts

Job function

Guest Services, Operations, and Front Office

Seniority level

• Entry level