MCR Hotels is hiring: Overnight Engineer in Chandler

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Executive Summary: CLEANLINESS and FRIENDLINESS. The MCR standard is to provide clean, friendly, well-organized and safe hotels for our guests.

Areas of Excellence

• Happy Guests
• Spotless Cleanliness
• Product Consistency & Quality
• Teamwork

Duties and Expectations

• Happy Guests
• Guest Relations: Greet guests happily upon arrival and throughout their stay with a smile.
• Name Use: Use the guests’ names whenever possible, ensuring they feel properly welcomed.
• Guest Satisfaction: All Team Members work together to contribute to great guest satisfaction scores.
• Recovery: Ability to handle challenging guest situations with hospitality and a sense of urgency.
• Hotel Knowledge: Strong knowledge of all features of the hotel facility and amenities.
• Events: Awareness and support for all groups and events at the hotel.
• Technology: Understanding of relevant technology for each role.
• Phone Etiquette: Answer all incoming calls with friendly service using the approved greeting.
• Spotless Cleanliness
• Sparkling Clean Workspaces: All areas, both front and back of the house, should be kept clean and well-organized.
• Pitching In: Cleanliness is a team effort; everyone may pitch in to clean guest rooms and public spaces as needed.
• Hospitality While Cleaning: Greet every guest happily with a smile, by name if possible, while cleaning.
• Product Consistency & Quality
• Checklists to 100% Accuracy: All operational checklists are completed accurately and at the designated times, every shift.
• Shift Handover Reports: Handover reports must be accurate and on time.
• Flawless Uniform: Clean, approved uniform and well-groomed appearance with nametag and smile.
• Teamwork
• Communication: Clear, honest, and professional communication between Team Members.
• Can Do Attitude: Willing to stretch beyond traditional role to meet needs of the business and guests.
• Collaboration: Commit to creating a welcoming environment for guests and a positive workplace.

Engineer, Role Specific Duties and Expectations

• Repair Requests: Respond to guest requests for general repairs, confirm and document completion through the electronic work order system.
• Preventative Maintenance: Keep PM work up to date and on schedule per the hotel PM Program.
• Safety and Health Codes: Follow safety measures per the approved checklist; ensure pool and spa follow health codes; report emergencies to supervisor/General Manager; respond using MSDS information.
• Full Property Walks: Conduct at the beginning and end of each scheduled shift; document and address any needs.
• Maintenance Area Upkeep: Keep maintenance areas clean and organized during shift and at departure.

Success Metrics

• Happy Guests: Management Performance Ratings; Guest Satisfaction Scores / Intent to Return
• Spotless Cleanliness: GM/AGM Spot Checks; Leadership Walk-throughs; Guest Ratings
• Product Consistency & Quality: Checklist Tracking; Management Performance Ratings; Guest Ratings
• Teamwork: Management Performance Ratings

Qualifications & Requirements

• Technical, Trade or Vocational school degree preferred.
• Work Experience: At least 2 years in a commercial facility, hospitality or related field preferred.
• Can-Do Attitude: Positive attitude and willingness to learn.
• Ability to Follow Guidelines: Understand and follow established guidelines and procedures.
• Handle Pace and Pressure: Work well in stressful, high-pressure situations.
• Listening, Conflict Resolution: Effective at listening and resolving concerns of co-workers and guests.
• Communication Skills: Clear conveyance of information and ideas.
• Hospitality and Guest Service: Desire to serve all guests.
• Age Requirement: 18 years or older.
• Schedule and Travel: Willing to work varied shifts including evenings, nights, weekends, and holidays.
• Clock-in/Out: Be on time for shifts and clock out when finished; do not work off the clock.
• Breaks: Clock in/out for breaks as scheduled.
• Call Outs: Provide notice as directed when calling out.

Physical Working Demands & Working Environment

• Climbing: Ladders, stairs, scaffolding, ramps, etc.
• Balancing
• Stooping
• Kneeling
• Crawling
• Standing
• Walking
• Repetitive Motions
• Lifting: Ability to lift 50+ lbs.

Language & Reasoning Skills

• Read, write, understand and communicate effectively in English.

Note

This job description does not create an employment contract; it is at-will. Reasonable accommodations may be provided to enable employees with disabilities to perform essential functions, absent undue hardship.

About MCR

• MCR is the 3rd-largest hotel owner-operator in the United States.
• Founded in 2006, with offices in New York City, Dallas, Chicago, and Richmond, Virginia.
• MCR has a $5.0 billion portfolio of 148 premium-branded hotels containing more than 22,000 guestrooms across 37 states and 106 cities.
• More than 7,000 team members; operates hotels under 9 Marriott brands, 8 Hilton brands, and other unflagged hotels.
• Awarded various industry recognitions including Fast Company’s 10 Most Innovative Travel Companies of 2020 and Marriott/Hilton awards.

What we offer / What’s in it for you?

• Hotel Discounts
• Weekly Pay
• Paid Time Off
• Retirement Options
• Referral bonuses
• Career advancement & upward mobility
• Health, Dental, Vision Insurance – available after 30 days for full-time team members