Receptionist Job at North Star Behavioral Health in Anchorage

Overview

Receptionist role at North Star Behavioral Health. The receptionist is responsible for facilitating the flow of the organization\'s information and providing a positive, responsive environment for internal and external customers via telephone and face-to-face interaction. The receptionist operates a multi-line switchboard to relay calls to their destination and greets and screens visitors. It also provides clerical support for hospital personnel.

Responsibilities

• Answers and responds to incoming telephone calls promptly and in a pleasant, courteous, and clear manner.
• Carefully screen calls before transferring to units and always request patient confidentiality number before transferring.
• Use pages appropriately over the intercom system, speaking clearly and in a moderate tone; limit pages to emergencies, caller requests, or authorized announcements.
• Screens all visitors before allowing them to proceed past the hospital lobby; ensure visitors check in and out.
• Support the hospital’s safety and security programs and comply with policies and procedures.
• Remain calm and efficient in crisis situations.
• Work closely with the Intake department and follow procedures when prospective patients arrive.
• Keep hospital lobby areas clean and tidy at all times.
• Sign for and receive incoming deliveries and notify the receiver.
• Greet and respond to applicants for employment and notify them of how to apply online.
• Read the communication log daily for new and recent communication.
• Perform other duties as assigned.

Qualifications

Education/Experience: High School Degree or equivalent. Two (2) years’ experience operating a multi-line switchboard preferred.

Knowledge/Skills:

• Must be able to perform assignments with minimal supervision.
• Must be able to work successfully under highly stressful conditions.
• Must be able to make sound, independent judgments based on scientific and/or ethical principles.
• Must be capable of adapting to varying workloads and work assignments on a constant basis.
• Must have effective comprehensive reading skills, strong communication skills, written and verbal.
• Must have a working knowledge of computers.

Minimum Requirements of the Position

• Must be able to complete new hire requirements such as State of Alaska Background Check and Drug Testing.
• Must demonstrate special training, knowledge and skills specific to the reception desk within the first three (3) months of employment.
• Must complete all mandatory in-services annually.
• Must be tested for Tuberculosis with a PPD skin test or chest x-ray upon hire; PPD skin test required annually or chest x-ray tri-annually thereafter.
• Must be at least 21 years old.

About Universal Health Services (UHS)

One of the nation’s largest and most respected providers of hospital and healthcare services. UHS has built an impressive record of achievement and performance and is based in King of Prussia, PA. For more information, visit www.uhs.com.

EEO Statement

All UHS subsidiaries are committed to providing an environment of mutual respect and equal employment opportunities to all applicants and teammates. UHS subsidiaries are equal opportunity employers and support recruitment, selection, placement, promotion and compensation regardless of race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws. We believe diversity and inclusion among teammates is critical to success.

Notice

At UHS and all subsidiaries, our Human Resources departments and recruiters help prospective candidates by matching skillset and experience with career paths. Do not share financial or personal information via email. If you suspect a job posting or email is suspicious, contact the provided alert line or helpline.

Job Details

• Seniority level: Not Applicable
• Employment type: Full-time
• Job function: Administrative
• Industries: Hospitals and Health Care and Mental Health Care