Logo
MCR Hotels

MCR Hotels is hiring: Night Auditor in Little Rock

MCR Hotels, Little Rock, AR, United States, 72208

Save Job

Overview

Night Auditor role at MCR Hotels – Little Rock, AR. Join to apply for the Night Auditor role at MCR Hotels as part of Homewood Suites Downtown Little Rock.

RESPONSIBILITIES & EXPECTATIONS

  • Audit Management: Complete and distribute all hotel audit-related reports by the designated time on the overnight checklist.
  • Security: Follow overnight security measures to ensure a safe environment for all team members and guests, including locking exterior entrances at the designated times and handling late arriving guests according to protocols.
  • Guest Relations & Hospitality: Maintain a welcoming presence with guests; use guests\' names when possible; greet guests with a smile and provide friendly service.
  • Hotel Knowledge: Maintain strong knowledge of hotel features and amenities; support groups and events as needed.
  • Technology & Communication: Understand relevant technology for the role; ensure clear, professional communication; prepare shift handover reports accurately and on time.
  • Cleanliness & Organization: Maintain spotless cleanliness and well-organized workspaces; contribute to cleaning as needed to maintain safety and orderliness.
  • Checklists & Handover: Complete operational checklists with 100% accuracy and deliver handover reports on time for effective shift-to-shift communication.

SUCCESS METRICS

  • Happy Guests: Management performance ratings; guest satisfaction scores and intent to return.
  • Spotless Cleanliness: GM/AGM spot checks; leadership walk-throughs; guest ratings and reviews.
  • Product Consistency & Quality: Checklist tracking; management performance ratings; guest ratings.
  • Teamwork: Management performance ratings and collaborative teamwork.

QUALIFICATIONS & REQUIREMENTS

  • Experience in hospitality, service, consumer-facing franchise or related field preferred.
  • Can-Do Attitude: Positive outlook and willingness to learn.
  • Ability to Follow Guidelines: Understand and follow established guidelines and procedures.
  • Handle Pace and Pressure: Ability to work well under stress.
  • Listening & Conflict Resolution: Effective listening, understanding, and resolving concerns of co-workers and guests.
  • Communication Skills: Clear conveyance of information and ideas.
  • Hospitality & Guest Service: Desire to serve all guests.
  • Age Requirement: 18 years or older.
  • Schedule & Travel: Varied schedule including evenings, nights, weekends, and holidays as needed.
  • Clock-in/Out & Breaks: Timely clock-in/out; clock breaks as scheduled; do not work off the clock.
  • Call Outs: Provide sufficient notice when calling out as directed by supervisor.

PHYSICAL DEMANDS & WORKING ENVIRONMENT

The physical demands described here are representative of those required to perform the essential functions. Employees may be asked to:

  • Stand or remain stationary for extended periods.
  • Type, operate office equipment, perform data entry, dial phones, and manipulate objects.
  • Lift and transport supplies up to 25 pounds; move throughout the hotel and rooms.
  • Inspect details at close and long range; maintain moderate noise levels in a busy environment.

Language & Reasoning: Read, write, understand, and communicate effectively in English.

WHAT WE OFFER / BENEFITS

  • Hotel Discounts
  • Weekly Pay
  • Paid Time Off
  • Retirement Options
  • Referral Bonuses
  • Career advancement & upward mobility
  • Health, Dental, Vision Insurance – available after 30 days for full-time team members

About MCR

  • MCR is the 3rd-largest hotel owner-operator in the United States.
  • Founded in 2006, offices in New York City, Dallas, Chicago, and Richmond, Virginia.
  • Portfolio includes 148 premium-branded hotels with more than 22,000 guestrooms across 37 states and 106 cities.
  • More than 7,000 team members, operating hotels under 9 Marriott brands, 8 Hilton brands and several unflagged hotels.
  • Awarded recognitions including Fast Company’s 10 Most Innovative Travel Companies of 2020 and multiple Marriott/Hilton partner awards.
#J-18808-Ljbffr