Night Auditor Job at MCR Hotels in Colleyville

Overview

Hampton Inn Colleyville TX

The MCR Universal Role Standards outline the standards for cleanliness, friendliness, organization, and safety at the hotel. The focus is on providing a welcoming, well-organized environment for guests.

Areas of Excellence

• Happy Guests
• Spotless Cleanliness
• Product Consistency & Quality
• Teamwork

Responsibilities and Expectations

• Greet guests warmly upon arrival and throughout their stay.
• Use guests\' names when possible to enhance welcome.
• Contribute to high guest satisfaction scores as part of the team.
• Handle challenging guest situations with hospitality and urgency.
• Develop strong knowledge of hotel facilities and amenities.
• Support events and groups hosted at the hotel.
• Understand relevant technology for the role.
• Maintain phone etiquette with friendly service and approved greetings.
• Maintain spotless cleanliness and sparkling workspaces; keep all areas clean and organized.
• Share cleaning duties as needed to ensure a safe, well-organized hotel environment.
• Greet guests during cleaning with a smile and, if possible, by name.
• Follow checklists accurately and complete handover reports on time.
• Wear clean, approved uniform with nametag and maintain professional appearance.
• Communicate clearly, honestly, and professionally with team members.
• Demonstrate a can-do attitude and willingness to collaborate to meet guest and business needs.

Section Two: Night Auditor – Role Specific Duties

• Audit Management: Complete and distribute audit-related reports by the designated time on the overnight checklist.
• Security: Follow overnight security procedures, including locking exterior entrances at designated times and handling safety issues per protocol.
• Incoming Mail: Record and note all incoming mail per the daily shift checklist.

Section Three: Success Metrics

• Happy Guests: Management performance ratings; guest satisfaction scores and intent to return.
• Spotless Cleanliness: GM/AGM spot checks; leadership walk-throughs; guest ratings.
• Product Consistency & Quality: Checklist tracking; management performance ratings; guest ratings.
• Teamwork: Management performance ratings.

Section Four: Qualifications & Requirements

• Experience in hospitality, service, consumer-facing franchise or related field preferred.
• Positive attitude and willingness to learn.
• Ability to follow guidelines and procedures.
• Ability to work well under pace and pressure.
• Effective listening and conflict resolution; clear communication skills.
• Hospitality and guest service mindset.
• Age 18+ to perform this job.
• Willingness to work varied schedules including evenings, nights, weekends, and holidays.
• Clock-in/out promptly; no working off the clock.
• Breaks: clock in/out for breaks as scheduled.
• Provide notice when calling out as directed by supervisor.

Physical Demands & Working Environment

The duties require standing or staying in a stationary position for extended periods; ability to type, operate computers and equipment; ability to lift up to 25 pounds; flexibility to move around the hotel and rooms as needed. The work environment is typically moderate in noise level.

Language & Reasoning Skills

• Ability to read, write, understand and communicate effectively in English.

Note

This job description does not guarantee any specific duties or employment contract. The employer reserves the right to change or assign duties as needed. Reasonable accommodations may be provided for employees with disabilities to perform essential functions, absent undue hardship.

Our Company

• MCR is the 3rd-largest hotel owner-operator in the United States.
• Founded in 2006; offices in New York City, Dallas, Chicago, and Richmond, Virginia.
• Portfolio includes 148 premium-branded hotels with more than 22,000 guestrooms across 37 states and 106 cities.
• More than 7,000 team members; operates hotels under multiple brands.
• Award highlights: Fast Company’s 10 Most Innovative Travel Companies of 2020; Marriott Partnership Circle Award; Hilton Legacy Award; and other recognitions.

What We Offer / What\'s in It for You?

• Hotel discounts
• Weekly pay
• Paid time off
• Retirement options
• Referral bonuses
• Career advancement & upward mobility
• Health, dental, and vision insurance (available after 30 days for full-time team members)