Sage Hospitality Group
Housekeeping Coordinator - The Ritz-Carlton
Sage Hospitality Group, Chicago, Illinois, United States, 60290
Overview
Housekeeping Coordinator - The Ritz-Carlton role at Sage Hospitality Group. The Ritz-Carlton, Chicago is a luxury hotel located in the Gold Coast.
Recognized as the gold standard of hospitality, The Ritz-Carlton seeks passionate hospitality professionals who reflect the brand's values and work to create memorable moments for guests and colleagues.
Responsibilities
Provide clerical/secretarial and administrative support for the Housekeeping department, including dictation, typing, filing, answering telephones, printing reports, payroll, maintaining employee files and departmental records/logs.
Maintain knowledge of hotel services/features, guestroom layouts, bed types, decor, amenities, location numbers/names, and housekeeping services available for guests.
Maintain compliance with hotel and departmental policies and procedures; operate and manage office equipment and computer systems.
Set up workstation with necessary supplies; maintain cleanliness; complete supply requisitions and stock office supplies.
Print designated reports and distribute; update room status reports; contact managers to resolve discrepant rooms; monitor and update status of out-of-order rooms.
Prepare work orders for maintenance, distribute to Engineering, and monitor completion; communicate department and guest needs with Housekeeping staff via beeper, radio, or cell phone.
Answer Housekeeping telephone within 3 rings with proper etiquette; document guest requests and assign to respective personnel/departments; follow up on guest satisfaction.
Issue housekeeping items to Room Attendants and ensure return; establish and maintain filing procedures; manage departmental mail; type correspondence/reports as assigned.
Maintain security and accurate records of all guestroom keys issued to Housekeeping staff; prepare employee payroll; handle guest complaints per policy; promote positive relations with guests and staff.
Document pertinent information in the departmental logbook; review status of incomplete work and follow up with the manager.
Complete training/certification as required.
Qualifications Education/Formal Training High school graduate.
Experience Previous secretarial and/or housekeeping experience preferred.
Knowledge/Skills
Ability to input and access data in computer; proficiency with Microsoft Word and Excel.
Typing speed of 60 wpm accurately.
Ability to promote positive relations with all telephone callers and ascertain callers’ needs to ensure satisfaction.
Clear thinking and calmness under pressure; detail-oriented and well organized; ability to follow up.
Ability to maintain confidentiality of guest information and hotel data; ability to work with minimal supervision; teamwork with Housekeeping and other departments.
Ability to work in a stationary position for extended periods.
Physical Demands The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
90% of shift standing; occasional bending/kneeling when filing.
Mobility to reach all areas of the hotel; occasional lifting of files and office items up to 25 lbs.
Environment Prolonged sitting at a thermostatically controlled workstation under fluorescent lighting; work inside the hotel environment.
Benefits may include medical, dental, and vision insurance; 401(k) with employer matching; health savings and flexible spending accounts; basic life and AD&D insurance; Employee Assistance Program; hotel and employee discounts.
Compensation
$24 - $28/hour
Seniority level
Entry level
Employment type
Full-time
Job function
Management and Administration
Industries
Hospitality
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Recognized as the gold standard of hospitality, The Ritz-Carlton seeks passionate hospitality professionals who reflect the brand's values and work to create memorable moments for guests and colleagues.
Responsibilities
Provide clerical/secretarial and administrative support for the Housekeeping department, including dictation, typing, filing, answering telephones, printing reports, payroll, maintaining employee files and departmental records/logs.
Maintain knowledge of hotel services/features, guestroom layouts, bed types, decor, amenities, location numbers/names, and housekeeping services available for guests.
Maintain compliance with hotel and departmental policies and procedures; operate and manage office equipment and computer systems.
Set up workstation with necessary supplies; maintain cleanliness; complete supply requisitions and stock office supplies.
Print designated reports and distribute; update room status reports; contact managers to resolve discrepant rooms; monitor and update status of out-of-order rooms.
Prepare work orders for maintenance, distribute to Engineering, and monitor completion; communicate department and guest needs with Housekeeping staff via beeper, radio, or cell phone.
Answer Housekeeping telephone within 3 rings with proper etiquette; document guest requests and assign to respective personnel/departments; follow up on guest satisfaction.
Issue housekeeping items to Room Attendants and ensure return; establish and maintain filing procedures; manage departmental mail; type correspondence/reports as assigned.
Maintain security and accurate records of all guestroom keys issued to Housekeeping staff; prepare employee payroll; handle guest complaints per policy; promote positive relations with guests and staff.
Document pertinent information in the departmental logbook; review status of incomplete work and follow up with the manager.
Complete training/certification as required.
Qualifications Education/Formal Training High school graduate.
Experience Previous secretarial and/or housekeeping experience preferred.
Knowledge/Skills
Ability to input and access data in computer; proficiency with Microsoft Word and Excel.
Typing speed of 60 wpm accurately.
Ability to promote positive relations with all telephone callers and ascertain callers’ needs to ensure satisfaction.
Clear thinking and calmness under pressure; detail-oriented and well organized; ability to follow up.
Ability to maintain confidentiality of guest information and hotel data; ability to work with minimal supervision; teamwork with Housekeeping and other departments.
Ability to work in a stationary position for extended periods.
Physical Demands The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
90% of shift standing; occasional bending/kneeling when filing.
Mobility to reach all areas of the hotel; occasional lifting of files and office items up to 25 lbs.
Environment Prolonged sitting at a thermostatically controlled workstation under fluorescent lighting; work inside the hotel environment.
Benefits may include medical, dental, and vision insurance; 401(k) with employer matching; health savings and flexible spending accounts; basic life and AD&D insurance; Employee Assistance Program; hotel and employee discounts.
Compensation
$24 - $28/hour
Seniority level
Entry level
Employment type
Full-time
Job function
Management and Administration
Industries
Hospitality
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