Halekulani
Pool & Fitness - Pool Service Attendant (Part-Time)
Halekulani, Honolulu, Hawaii, United States, 96814
Overview
Pool & Fitness - Pool Service Attendant (Part-Time) at Halekulani. The Pool Service Attendant is responsible for enhancing guest interactions, from creating an elevated arrival experience to providing anticipatory service, and representing Halekulani in a knowledgeable and gracious manner. The attendant prepares the deck for service, maintains cleanliness to Halekulani standards, and assists guests with seating and towels, taking and delivering food and beverage orders, and passing amenities in a professional and timely manner. The role also includes collecting and processing F&B payments, performing closing reconciliations, and cleaning the pool and deck upon closing. Essential Functions
Adhere to Halekulani Health & Safety policies to ensure a safe and secure environment Adhere to all Hotel and Pool standard operating procedures Monitor and maintain cleanliness, sanitation, and organization of assigned work areas Ensure a safe pool environment for both guests and families through attentive supervision Report to duty in a clean uniform and assigned equipment (radios, service supplies, etc.) Provide thoughtful, anticipatory, and gracious service Provide guests with lounge chair covers, pool and beach towels according to SOP Provide or offer water service within 5 minutes of guest seating Provide guest with assigned amenities throughout the day Maintain knowledge of state liquor laws and regulations Know table/seat/station numbers, pool capacity and statistics, hours of operation, and proper table setup Know all menu items, key ingredients, preparations, and method of presentations Know liquor brands, beers, and non-alcoholic selections; correct glassware and garnishes Know particular characteristics and descriptions of wine/champagne by the glass and major wines on the wine list Record guest names, room numbers and special preferences in Open Table Take food & beverage orders, use upselling techniques, and note dietary needs Input orders into POS system and ensure transmission of beverage orders to the bar Retrieve and promptly serve food and beverages to the guest Collect payment and perform proper check settlement procedures Report tips at the end of the assigned shift Complete opening and closing side duties as assigned Pickup empty glassware or towels from poolside Offer alternatives when a guest request is not available Attempt to resolve guest complaints and inform management of opportunities promptly Prioritize duties while remaining visible and productive Report injuries/accidents to MOD and Security immediately Report suspicious activity to security and management Communicate respectfully with fellow staff Clear towels and items left behind to prepare for the next guest Circle the pool desk to check in on guests and offer service or assistance Maintain knowledge of hotel outlets, events, and local attractions Perform all other duties as may be required or assigned Education/Experience
Required minimum of one (1) year prior experience as a Restaurant Server, Pool Attendant, or Guest Service-related position High school diploma or equivalent vocational training certificate Prior culinary and guest relations training preferred Any combination of education and experience to meet the minimum qualifications Licenses/Certifications
Liquor Commission Card and certification from alcohol awareness program required to serve alcoholic beverages. Must be of legal age (18) in the County of Honolulu to serve alcoholic beverages CPR certification Knowledge, Skills & Abilities
Ability to work in a high-volume, fast-paced outdoor luxury environment with excellent communication skills and a professional, even-tempered personality Ability to anticipate guest needs and respond promptly with emotional intelligence Familiarity with all hotel services/features and local attractions to respond accurately to inquiries Highly organized, articulate, meticulous, and able to multi-task and prioritize Maintain positive relations with guests and fellow staff Ability to input information into POS and follow procedures Knowledge of state liquor regulations and compliance Physical Demands
Stand/walk for up to 8 hours per shift Transport food & beverage orders (approximately 15-45 lbs.) Carry/lift up to 50 lbs. Reach up to 5 feet Maintain stationary position for ½ to 1 hour Able to work days, weekends and holidays Work Environment
Outdoor, non-air conditioned pool and restaurant environment Exposure to direct sun, rain, wind, hot and humid conditions Variable noise levels
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Pool & Fitness - Pool Service Attendant (Part-Time) at Halekulani. The Pool Service Attendant is responsible for enhancing guest interactions, from creating an elevated arrival experience to providing anticipatory service, and representing Halekulani in a knowledgeable and gracious manner. The attendant prepares the deck for service, maintains cleanliness to Halekulani standards, and assists guests with seating and towels, taking and delivering food and beverage orders, and passing amenities in a professional and timely manner. The role also includes collecting and processing F&B payments, performing closing reconciliations, and cleaning the pool and deck upon closing. Essential Functions
Adhere to Halekulani Health & Safety policies to ensure a safe and secure environment Adhere to all Hotel and Pool standard operating procedures Monitor and maintain cleanliness, sanitation, and organization of assigned work areas Ensure a safe pool environment for both guests and families through attentive supervision Report to duty in a clean uniform and assigned equipment (radios, service supplies, etc.) Provide thoughtful, anticipatory, and gracious service Provide guests with lounge chair covers, pool and beach towels according to SOP Provide or offer water service within 5 minutes of guest seating Provide guest with assigned amenities throughout the day Maintain knowledge of state liquor laws and regulations Know table/seat/station numbers, pool capacity and statistics, hours of operation, and proper table setup Know all menu items, key ingredients, preparations, and method of presentations Know liquor brands, beers, and non-alcoholic selections; correct glassware and garnishes Know particular characteristics and descriptions of wine/champagne by the glass and major wines on the wine list Record guest names, room numbers and special preferences in Open Table Take food & beverage orders, use upselling techniques, and note dietary needs Input orders into POS system and ensure transmission of beverage orders to the bar Retrieve and promptly serve food and beverages to the guest Collect payment and perform proper check settlement procedures Report tips at the end of the assigned shift Complete opening and closing side duties as assigned Pickup empty glassware or towels from poolside Offer alternatives when a guest request is not available Attempt to resolve guest complaints and inform management of opportunities promptly Prioritize duties while remaining visible and productive Report injuries/accidents to MOD and Security immediately Report suspicious activity to security and management Communicate respectfully with fellow staff Clear towels and items left behind to prepare for the next guest Circle the pool desk to check in on guests and offer service or assistance Maintain knowledge of hotel outlets, events, and local attractions Perform all other duties as may be required or assigned Education/Experience
Required minimum of one (1) year prior experience as a Restaurant Server, Pool Attendant, or Guest Service-related position High school diploma or equivalent vocational training certificate Prior culinary and guest relations training preferred Any combination of education and experience to meet the minimum qualifications Licenses/Certifications
Liquor Commission Card and certification from alcohol awareness program required to serve alcoholic beverages. Must be of legal age (18) in the County of Honolulu to serve alcoholic beverages CPR certification Knowledge, Skills & Abilities
Ability to work in a high-volume, fast-paced outdoor luxury environment with excellent communication skills and a professional, even-tempered personality Ability to anticipate guest needs and respond promptly with emotional intelligence Familiarity with all hotel services/features and local attractions to respond accurately to inquiries Highly organized, articulate, meticulous, and able to multi-task and prioritize Maintain positive relations with guests and fellow staff Ability to input information into POS and follow procedures Knowledge of state liquor regulations and compliance Physical Demands
Stand/walk for up to 8 hours per shift Transport food & beverage orders (approximately 15-45 lbs.) Carry/lift up to 50 lbs. Reach up to 5 feet Maintain stationary position for ½ to 1 hour Able to work days, weekends and holidays Work Environment
Outdoor, non-air conditioned pool and restaurant environment Exposure to direct sun, rain, wind, hot and humid conditions Variable noise levels
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