Zendesk
Overview
AI Specialist, Customer Success (Scaled) at Zendesk. The AI Specialist, Customer Success role is a dynamic customer advisory role responsible for getting customers to business outcomes as fast as possible using Zendesk AI solutions. The objective is to ensure customers realize business value from Zendesk's Advanced AI Agents, working across CXO to administrators and ProdDev teams. AI is the key driver of Zendesk’s growth. Responsibilities
Drive AI adoption through outcome-driven engagement throughout the customer journey and by being a product expert using Zendesk’s Advanced AI Agents Be the AI specialist partner in Success for the Customer Success organization, functioning as an internal business partner and driving AI adoption into overall success planning Work with Customer Success, Professional Services and ProdDev to ensure customers are realising value with AI Proactive customer health management through intentional, outcome-driven customer engagement Collaborate with customers and colleagues to accelerate AI adoption and customer value realization Cultivate and accelerate growth of Zendesk customer relationships Develop relationships with customer leaders at all levels and across functions Forge tight relationships with the rest of the Zendesk customer account team and provide regular internal reporting on automation, product adoption, and account health KPIs Understand health metrics, manage health proactively, and support success plans Learn and understand new software solutions in the customer experience space, particularly AI Liaise with technical teams, test beta features, troubleshoot challenges, and collaborate with Product to implement fixes Qualifications
Must have a minimum of 3+ years of related experience in Customer Success / Experience Experience in enterprise technology / SaaS customer success roles Track record of learning new technology and linking solutions to customer value and outcomes Experience in AI-powered solution adoption a plus Ability to explain business value of AI to technical and non-technical stakeholders Strong multi-tasking and program/project management abilities Strong interpersonal skills to influence at multiple levels Bachelor degree in computer science, information sciences & technology, engineering or business is a plus The US annualized OTE range is $109,000-$163,000 with base/commission, etc. This role may be eligible for bonus, benefits, or incentives. Compensation is based on capabilities and experience. Hybrid: Must attend local office part-time; specific schedule determined by hiring manager. Equal Opportunity
Zendesk is an equal opportunity employer. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about EEO rights, please click here. Zendesk provides reasonable accommodations for applicants with disabilities. If you require accommodations, email peopleandplaces@zendesk.com.
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AI Specialist, Customer Success (Scaled) at Zendesk. The AI Specialist, Customer Success role is a dynamic customer advisory role responsible for getting customers to business outcomes as fast as possible using Zendesk AI solutions. The objective is to ensure customers realize business value from Zendesk's Advanced AI Agents, working across CXO to administrators and ProdDev teams. AI is the key driver of Zendesk’s growth. Responsibilities
Drive AI adoption through outcome-driven engagement throughout the customer journey and by being a product expert using Zendesk’s Advanced AI Agents Be the AI specialist partner in Success for the Customer Success organization, functioning as an internal business partner and driving AI adoption into overall success planning Work with Customer Success, Professional Services and ProdDev to ensure customers are realising value with AI Proactive customer health management through intentional, outcome-driven customer engagement Collaborate with customers and colleagues to accelerate AI adoption and customer value realization Cultivate and accelerate growth of Zendesk customer relationships Develop relationships with customer leaders at all levels and across functions Forge tight relationships with the rest of the Zendesk customer account team and provide regular internal reporting on automation, product adoption, and account health KPIs Understand health metrics, manage health proactively, and support success plans Learn and understand new software solutions in the customer experience space, particularly AI Liaise with technical teams, test beta features, troubleshoot challenges, and collaborate with Product to implement fixes Qualifications
Must have a minimum of 3+ years of related experience in Customer Success / Experience Experience in enterprise technology / SaaS customer success roles Track record of learning new technology and linking solutions to customer value and outcomes Experience in AI-powered solution adoption a plus Ability to explain business value of AI to technical and non-technical stakeholders Strong multi-tasking and program/project management abilities Strong interpersonal skills to influence at multiple levels Bachelor degree in computer science, information sciences & technology, engineering or business is a plus The US annualized OTE range is $109,000-$163,000 with base/commission, etc. This role may be eligible for bonus, benefits, or incentives. Compensation is based on capabilities and experience. Hybrid: Must attend local office part-time; specific schedule determined by hiring manager. Equal Opportunity
Zendesk is an equal opportunity employer. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about EEO rights, please click here. Zendesk provides reasonable accommodations for applicants with disabilities. If you require accommodations, email peopleandplaces@zendesk.com.
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