Amazon Web Services (AWS)
Customer Success Specialist - Connect, AWS Specialist and Partner Organization
Amazon Web Services (AWS), Atlanta, Georgia, United States, 30383
Customer Success Specialist - Connect, AWS Specialist and Partner Organization
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Customer Success Specialist - Connect, AWS Specialist and Partner Organization
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Amazon Web Services (AWS) . Description As a Customer Success Specialist for Amazon Connect within the AWS Customer Success Center of Excellence, you will drive enterprise adoption and measurable customer business value realization for AWS Amazon Connect services. Your role involves developing and executing comprehensive customer success strategies, designing frameworks, programs, and playbooks that enable AWS customers to maximize outcomes through optimal adoption of AWS Amazon Connect. This role combines strategic thinking, operational excellence, and technical expertise focused on Amazon Connect to create scalable mechanisms and assets that transform how AWS delivers customer success. You will maintain deep knowledge of AWS Amazon Connect services and related domains to build strong relationships with customer stakeholders and internal teams. By driving adoption of Amazon Connect technologies, you will play a critical role in accelerating AWS revenue growth and helping customers enhance their contact center operations and customer engagement. You will articulate AWS’s Amazon Connect strategy and capabilities to customers, conducting impactful executive conversations on its transformational potential. You will help customers identify and prioritize use cases, explaining the “why” and “what” of Amazon Connect solutions at a high level, with detailed guidance from solution architects. Your success will be measured by customer satisfaction, adoption metrics, and tangible business outcomes. Key job responsibilities Strategic Customer Engagement:
Develop and execute success plans aligned with customers’ enterprise adoption strategies and business goals for Amazon Connect. Engage with customer personas to understand needs, design technical workshops, and enablement programs. Orchestrate stakeholder buy-in for adoption initiatives. Adoption Program Development:
Create and maintain best practices documentation, implementation guides, and training materials for Amazon Connect. Track adoption metrics and develop governance frameworks for sustainable adoption. Customer Success Management:
Monitor customer health dashboards, proactively address risks, and drive customer advocacy through success stories and initiatives. Product Feedback Loop:
Collect and communicate customer feedback to AWS product teams, analyzing trends to identify product improvement opportunities. About The Team Why AWS? AWS is the most comprehensive cloud platform, trusted by startups to Global 500 companies. We value diverse experiences and encourage candidates to apply regardless of traditional qualifications. We promote work-life balance, inclusion, mentorship, and career growth opportunities. Basic Qualifications Bachelor’s degree in Computer Science, Engineering, Math, or 5 years related experience. 2+ years of Contact Center Solutions experience. 5+ years in the tech industry focused on customer success, go-to-market roles, or management consulting for high-tech clients. Experience engaging with senior customer executives and influencing decision-making. Fluency in English and two other languages. Preferred Qualifications Experience in AWS cloud computing or SaaS, especially Amazon Connect. MBA or advanced degree in Business Analytics. Strong communication skills for complex technological solutions. Ability to travel up to 30% as needed. Amazon is an equal opportunity employer. For accommodations during the application process, visit https://amazon.jobs/content/en/how-we-hire/accommodations. The position's salary range is $124,500 to $205,800/year, depending on location and experience. Additional compensation may include equity, sign-on bonuses, and benefits. Apply via our career site.
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Join to apply for the
Customer Success Specialist - Connect, AWS Specialist and Partner Organization
role at
Amazon Web Services (AWS) . Description As a Customer Success Specialist for Amazon Connect within the AWS Customer Success Center of Excellence, you will drive enterprise adoption and measurable customer business value realization for AWS Amazon Connect services. Your role involves developing and executing comprehensive customer success strategies, designing frameworks, programs, and playbooks that enable AWS customers to maximize outcomes through optimal adoption of AWS Amazon Connect. This role combines strategic thinking, operational excellence, and technical expertise focused on Amazon Connect to create scalable mechanisms and assets that transform how AWS delivers customer success. You will maintain deep knowledge of AWS Amazon Connect services and related domains to build strong relationships with customer stakeholders and internal teams. By driving adoption of Amazon Connect technologies, you will play a critical role in accelerating AWS revenue growth and helping customers enhance their contact center operations and customer engagement. You will articulate AWS’s Amazon Connect strategy and capabilities to customers, conducting impactful executive conversations on its transformational potential. You will help customers identify and prioritize use cases, explaining the “why” and “what” of Amazon Connect solutions at a high level, with detailed guidance from solution architects. Your success will be measured by customer satisfaction, adoption metrics, and tangible business outcomes. Key job responsibilities Strategic Customer Engagement:
Develop and execute success plans aligned with customers’ enterprise adoption strategies and business goals for Amazon Connect. Engage with customer personas to understand needs, design technical workshops, and enablement programs. Orchestrate stakeholder buy-in for adoption initiatives. Adoption Program Development:
Create and maintain best practices documentation, implementation guides, and training materials for Amazon Connect. Track adoption metrics and develop governance frameworks for sustainable adoption. Customer Success Management:
Monitor customer health dashboards, proactively address risks, and drive customer advocacy through success stories and initiatives. Product Feedback Loop:
Collect and communicate customer feedback to AWS product teams, analyzing trends to identify product improvement opportunities. About The Team Why AWS? AWS is the most comprehensive cloud platform, trusted by startups to Global 500 companies. We value diverse experiences and encourage candidates to apply regardless of traditional qualifications. We promote work-life balance, inclusion, mentorship, and career growth opportunities. Basic Qualifications Bachelor’s degree in Computer Science, Engineering, Math, or 5 years related experience. 2+ years of Contact Center Solutions experience. 5+ years in the tech industry focused on customer success, go-to-market roles, or management consulting for high-tech clients. Experience engaging with senior customer executives and influencing decision-making. Fluency in English and two other languages. Preferred Qualifications Experience in AWS cloud computing or SaaS, especially Amazon Connect. MBA or advanced degree in Business Analytics. Strong communication skills for complex technological solutions. Ability to travel up to 30% as needed. Amazon is an equal opportunity employer. For accommodations during the application process, visit https://amazon.jobs/content/en/how-we-hire/accommodations. The position's salary range is $124,500 to $205,800/year, depending on location and experience. Additional compensation may include equity, sign-on bonuses, and benefits. Apply via our career site.
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