TCA Health Inc.- NFP
Call Center/Patient Service Representative
TCA Health Inc.- NFP, Chicago, Illinois, United States, 60290
Overview
Call Center/Patient Service Representative role at TCA Health Inc.- NFP. The position involves serving as the first point of contact for patients needing appointments, information, or support. Key Responsibilities
Answer inbound calls from patients and assist with scheduling, referrals, cancellations, inquiries, and information. Verify and update patient records, insurance, and demographics in the EHR. Provide friendly, respectful service to all callers. Provide basic clinic information (hours, services, providers). Handle patient concerns with empathy and escalate issues appropriately. Document all call activity in the EHR system. Meet quality, productivity, and accuracy benchmarks for call handling in a fast-paced environment. Qualifications
High school diploma or equivalent required. 1–2 years in call center, healthcare, or customer service setting. Strong communication and multitasking skills. Bilingual (Spanish/English) preferred. Familiarity with EHR systems and HIPAA a plus. Athena knowledge preferred. Why Join TCA Health
Be a vital part of a mission-driven healthcare team. Support quality access to care. Competitive pay, benefits, and a respectful, compassionate work culture. Position Details
Job Title: Call Center/Patient Service Representative Department: Patient Service Representative Reports To: Patient Service Representative supervisor FLSA Status: Full-time or Part-time, Non-Exempt Base pay range: $17.00/hr - $22.00/hr
#J-18808-Ljbffr
Call Center/Patient Service Representative role at TCA Health Inc.- NFP. The position involves serving as the first point of contact for patients needing appointments, information, or support. Key Responsibilities
Answer inbound calls from patients and assist with scheduling, referrals, cancellations, inquiries, and information. Verify and update patient records, insurance, and demographics in the EHR. Provide friendly, respectful service to all callers. Provide basic clinic information (hours, services, providers). Handle patient concerns with empathy and escalate issues appropriately. Document all call activity in the EHR system. Meet quality, productivity, and accuracy benchmarks for call handling in a fast-paced environment. Qualifications
High school diploma or equivalent required. 1–2 years in call center, healthcare, or customer service setting. Strong communication and multitasking skills. Bilingual (Spanish/English) preferred. Familiarity with EHR systems and HIPAA a plus. Athena knowledge preferred. Why Join TCA Health
Be a vital part of a mission-driven healthcare team. Support quality access to care. Competitive pay, benefits, and a respectful, compassionate work culture. Position Details
Job Title: Call Center/Patient Service Representative Department: Patient Service Representative Reports To: Patient Service Representative supervisor FLSA Status: Full-time or Part-time, Non-Exempt Base pay range: $17.00/hr - $22.00/hr
#J-18808-Ljbffr