Return Risk Specialist/BA – 15591

Get AI-powered advice on this job and more exclusive features. Direct message the job poster from Transcend Solutions Schedule: Hybrid, M-Th Onsite, Friday WFH Top 3 Skills: Returns Management/Reverse Logistics Critical Thinking Analytical Skills The Return Risk Specialist is responsible for supporting the daily operations for our client’s Care Return Risk Operations. This role involves support managing Refurbish Centers and 3PL vendors. Monitor and track all Return Authorization (RA) from creation until posting of goods. Ensure all inventory movements at the warehouses are processed correctly and timely. Support and improve our client’s Care Exchange White Glove experience for customers by partnering with Call Center and 3PLs. Role & Responsibilities: Monitor/Tracking of all Technical Return Authorization (RA) Daily review and submission of approved of B-Good scrap Manage daily inventory movement across Refurbish Centers Monitor 3PL Exchange and Return White Glove Performance Monitor SLA/KPI with RBs and 3PLs Address all inventory and RA discrepancies Manage and Process Claims against 3PL and Vendors Work with Call Center on addressing customer escalations related to 3PL issues Recommend improvements by reviewing vendor’s performance Minimum Qualifications: BS/BA degree preferred or equivalent experience At least 3 years of work experience in Returns Management or Reverse Logistics Experience with SAP preferred. Proficient in Microsoft Word, Outlook Email and Excel. Proficiency in CSV (character separated value) file creation and requirements. Being familiar with the sales or service operation of electronic goods. Experience with claims and shipment tracking websites. Good analytical, interpersonal, communication and time management skills with the ability to work in a team environment. Strong interpersonal skills and extremely resourceful. Seniority level

Seniority level Associate Employment type

Employment type Contract Job function

Job function Analyst, Supply Chain, and Other Industries Transportation, Logistics, Supply Chain and Storage, Retail Appliances, Electrical, and Electronic Equipment, and Retail Referrals increase your chances of interviewing at Transcend Solutions by 2x Get notified about new Business Analyst jobs in

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