myGwork - LGBTQ+ Business Community
Senior Customer Success Manager
myGwork - LGBTQ+ Business Community, New York, New York, us, 10261
Overview
Join to apply for the
Senior Customer Success Manager
role at
myGwork - LGBTQ+ Business Community . This job is with Monday.com, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. We are monday.com, a global software company transforming how businesses run. Our product suite can adapt to the needs of diverse industries and use cases within one powerful platform, empowering ~245,000 customers worldwide to reimagine how work gets done, drive greater efficiency, and scale like never before. With over 2,500 employees across the globe, we grow by prioritizing transparency and knowledge sharing. We care about the impact you make, not the hours you clock, so we encourage initiative, ownership, and fresh thinking. We back our people with flexible work, wellness and mental health support, and a work environment built on collaboration. Role and Responsibilities
Build strong relationships with our clients to understand their needs and ensure their success with monday.com Serve as the main point of contact and liaison between clients and the rest of the monday.com team Empower customers to connect their goals and challenges with the solution in monday.com Take ownership of new accounts and manage their onboarding Leverage behavioral data to segment your book of business and develop communication strategies driving the greatest impact at scale Lead online webinars, consultations, and one-on-one demos to educate customers on the features of our product Stay in touch with clients to ensure that they're realizing the full potential of monday.com Build, own, and execute client success and engagement plans Navigate client organizations to uncover additional product applications & opportunities for partnership Spearhead internal cross-functional improvement projects Represent voice of the customer and influence product development roadmap Partner with Consulting and Product teams on upsell, cross-sell, and expansion opportunities Qualifications
5+ years of B2B SaaS customer success, account management or consulting experience working with accounts of various sizes Superb written and verbal communication skills Positive attitude, empathy, and high energy Ability to take initiative and adapt Prior experience in strategy consulting - advantage Strong customer-facing and presentation skills with the ability to establish credibility with executives Some travel included for customer visitation BA or BS degree Visa sponsorship for this role is currently not available. monday.com is proud to be an equal opportunity employer. We hire talented individuals, regardless of gender, race, ethnicity, ancestry, age, disability, sexual orientation, gender identity or expression, military or veteran status, cultural background, religious beliefs, or any other characteristic protected by federal, state, or local laws. For New York City-based hires only: Compensation Range: $135,000 - $165,000 base salary, subject to standard withholding and applicable taxes. In addition to base salary, the role includes opportunity to receive and/or earn a discretionary bonus and/or equity based on Company\'s plans and in accordance with Company\'s policies. Compensation finally awarded to the candidate will be commensurate with the candidate\'s skills and experience. Compensation ranges for candidates in locations outside of New York City may differ based on the cost of labor and such additional factors for such other locations. Seniority level
Mid-Senior level Employment type
Full-time Job function
Other Industries
Software Development We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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Join to apply for the
Senior Customer Success Manager
role at
myGwork - LGBTQ+ Business Community . This job is with Monday.com, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. We are monday.com, a global software company transforming how businesses run. Our product suite can adapt to the needs of diverse industries and use cases within one powerful platform, empowering ~245,000 customers worldwide to reimagine how work gets done, drive greater efficiency, and scale like never before. With over 2,500 employees across the globe, we grow by prioritizing transparency and knowledge sharing. We care about the impact you make, not the hours you clock, so we encourage initiative, ownership, and fresh thinking. We back our people with flexible work, wellness and mental health support, and a work environment built on collaboration. Role and Responsibilities
Build strong relationships with our clients to understand their needs and ensure their success with monday.com Serve as the main point of contact and liaison between clients and the rest of the monday.com team Empower customers to connect their goals and challenges with the solution in monday.com Take ownership of new accounts and manage their onboarding Leverage behavioral data to segment your book of business and develop communication strategies driving the greatest impact at scale Lead online webinars, consultations, and one-on-one demos to educate customers on the features of our product Stay in touch with clients to ensure that they're realizing the full potential of monday.com Build, own, and execute client success and engagement plans Navigate client organizations to uncover additional product applications & opportunities for partnership Spearhead internal cross-functional improvement projects Represent voice of the customer and influence product development roadmap Partner with Consulting and Product teams on upsell, cross-sell, and expansion opportunities Qualifications
5+ years of B2B SaaS customer success, account management or consulting experience working with accounts of various sizes Superb written and verbal communication skills Positive attitude, empathy, and high energy Ability to take initiative and adapt Prior experience in strategy consulting - advantage Strong customer-facing and presentation skills with the ability to establish credibility with executives Some travel included for customer visitation BA or BS degree Visa sponsorship for this role is currently not available. monday.com is proud to be an equal opportunity employer. We hire talented individuals, regardless of gender, race, ethnicity, ancestry, age, disability, sexual orientation, gender identity or expression, military or veteran status, cultural background, religious beliefs, or any other characteristic protected by federal, state, or local laws. For New York City-based hires only: Compensation Range: $135,000 - $165,000 base salary, subject to standard withholding and applicable taxes. In addition to base salary, the role includes opportunity to receive and/or earn a discretionary bonus and/or equity based on Company\'s plans and in accordance with Company\'s policies. Compensation finally awarded to the candidate will be commensurate with the candidate\'s skills and experience. Compensation ranges for candidates in locations outside of New York City may differ based on the cost of labor and such additional factors for such other locations. Seniority level
Mid-Senior level Employment type
Full-time Job function
Other Industries
Software Development We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr