Mass General Brigham
Site: Mass General Brigham Incorporated
Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
Offsite or traveling network technicians provide IT support for users at remote locations or travel to client sites to address technical issues.
Overview
Provides technical support services for desktop computers, laptop computers, printers, tablets, monitors, scanners and other peripheral devices. Services will include device deployment, software installation, testing network connections, troubleshooting services and repairs. Responsibilities
Provide break/fix technical support services for networked and stand-alone computing equipment. Use knowledgebase articles, where appropriate, to resolve issues. Document work performed within the service management software; document device and user data as required. Prioritize issues by level of urgency and triage or escalate unresolved issues as appropriate. Provide setup and configuration of computers and other network devices in compliance with Mass General Brigham standards; participate in large hardware deployments, moves and operating system rollouts. Perform scheduled preventative maintenance on desktops and laptops including re-imaging operating system software, data capture and restoration, cleaning physical hardware, replacement of broken or out-of-warranty hardware and cable management. Provide next level technical support for Service Desk staff. Qualifications
Education: High School Diploma or Equivalent required. Experience in lieu of a degree may be acceptable. Licenses and Credentials: None specified. Experience: Hands-on experience with the installation, repair and troubleshooting of personal computers; 1-2 years preferred. Knowledge, Skills and Abilities: Strong knowledge of operating systems (Windows, macOS, etc.), hardware components, network protocols, and troubleshooting methodologies; excellent verbal and written communication; analytical mindset; customer-oriented approach; ability to explain technical concepts to non-technical users; physical ability to lift/move computer equipment may be required. Additional Job Details
Onsite Monday-Friday Valid Driver's License and access to a car required Work Location
830 Boylston Street Scheduled Weekly Hours
40 Employee Type
Regular Work Shift
Day (United States of America) Pay Range
$21.78 - $31.08/Hourly Grade
4 EEO Statement
Mass General Brigham Incorporated is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.
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Provides technical support services for desktop computers, laptop computers, printers, tablets, monitors, scanners and other peripheral devices. Services will include device deployment, software installation, testing network connections, troubleshooting services and repairs. Responsibilities
Provide break/fix technical support services for networked and stand-alone computing equipment. Use knowledgebase articles, where appropriate, to resolve issues. Document work performed within the service management software; document device and user data as required. Prioritize issues by level of urgency and triage or escalate unresolved issues as appropriate. Provide setup and configuration of computers and other network devices in compliance with Mass General Brigham standards; participate in large hardware deployments, moves and operating system rollouts. Perform scheduled preventative maintenance on desktops and laptops including re-imaging operating system software, data capture and restoration, cleaning physical hardware, replacement of broken or out-of-warranty hardware and cable management. Provide next level technical support for Service Desk staff. Qualifications
Education: High School Diploma or Equivalent required. Experience in lieu of a degree may be acceptable. Licenses and Credentials: None specified. Experience: Hands-on experience with the installation, repair and troubleshooting of personal computers; 1-2 years preferred. Knowledge, Skills and Abilities: Strong knowledge of operating systems (Windows, macOS, etc.), hardware components, network protocols, and troubleshooting methodologies; excellent verbal and written communication; analytical mindset; customer-oriented approach; ability to explain technical concepts to non-technical users; physical ability to lift/move computer equipment may be required. Additional Job Details
Onsite Monday-Friday Valid Driver's License and access to a car required Work Location
830 Boylston Street Scheduled Weekly Hours
40 Employee Type
Regular Work Shift
Day (United States of America) Pay Range
$21.78 - $31.08/Hourly Grade
4 EEO Statement
Mass General Brigham Incorporated is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.
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